This document summarizes a project conducted by the Climb & Soar team to improve processes for incarcerated veterans. The team implemented the use of Acceptable Clinical Evidence to prepare disability benefits questionnaires for incarcerated veterans, reducing costs and increasing efficiency. A button was added to medical software to track reasons for missed appointments. The team overcame communication issues and adapted to changes. Moving forward, the team recommends tracking the ACE process, surveying incarcerated veterans, and educating staff on ACE.