Megan Emery has 10 years of experience in customer service roles, currently serving as Manager of Customer Service and Sales at Stein's Aircraft Services. She previously held roles in retail and as Associate Manager of a hospital gift shop. Emery has a Bachelor's degree in History and Russian Language/Civilization from the University of Wisconsin-Madison and a Paralegal Certificate from Kaplan University. She is active in her local alumni association and holds a private pilot's license.

1. Megan O. Emery
903 E Racine Ave Lower Waukesha, WI 53186 · 608-516-1696 · megan.emery107@gmail.com
QUALIFICATIONS SUMMARY
Customer Service Specialist Manager with ten years experience providing exceptional service to clients. A
decisive and professional collaborator with excellent verbal, written, and interpersonal skills. A proven
ability to succeed in technical industries and to make decisions quickly in high-pressure environments.
PROFESSIONAL EXPERIENCE
STEIN’S AIRCRAFT SERVICES, Waukesha, WI October 2011-Present
CustomerServiceandSales Representative Manager,March2016-Present
Manage and provide leadership to a team of seven Customer ServiceSpecialists across twolocations.
Coordinate all Customer Service Specialist schedules with hours of operation. Process aviation fuel
deliveries and calculate fuel pricing structures based on fluctuating markets. Negotiate preferred
customer fuel rates and hangar rent fees. Develop procedures and strategies formarketing to prospective
clients, including 2017 US Open attendees.
CustomerServiceandSalesRepresentative,October2011-Present
Responsible forcoordinating with C-level executives and their teams to schedule both domestic and
international trips to suit each client’s preferences. Maintain confidentiality of clients’ travel plans.
Networkwith other industry professionals withthe intent of forming long-term, mutually beneficial
relationships. Collaborate on marketing strategies and promotional products. Recognize and
anticipate the needs of, and provide support for, business owners and other employees. Assist withnew
employee intake and train for appropriate roles. Prepare and distribute management client invoices.
-National Business Aircraft Association Schedulers and Dispatchers Convention Exhibitor, 2016
-National Business Aircraft Association Convention Exhibitor, 2015
UNIVERSITY OF WISCONSIN HOSIPTAL AND CLINICS, Madison, WI 2006-2011
ASSOCIATE MANAGER – GIFT SHOP,AMERICANFAMILYCHILDREN’S HOSPITAL
June 2010-February2011
Responsible forthe day-to-day operation of the store, including product purchasing, training new
employees forappropriate roles, running monthly financial and inventory statements, and knowing and
enforcing basic health care guidelines and protocols.
RETAILSALES ASSOCIATE – GIFT SHOP,UNIVERSITYOFWISCONSINHOSPITALAND CLINICS
January2006-June2010
Workcollaboratively with other employees to provide excellent customer service. Responsible forclosing
the store at the end of business hours and running a profitand loss statement for the day’s sales before
depositing all monies into a night deposit safe.
EDUCATION
Kaplan University, Post-Baccalaureate Paralegal Certificate, March 2011
Overall GPA3.94
Dean’s List, 2011
President’s List, 2011
Coursework included: Contracts, Torts, Civil Litigation, Criminal Law,Legal Ethics, Law Office
Management, Legal Research
University of Wisconsin-Madison

2. BachelorofArts –History,May2010
Concentrations: Eastern European History,American History
BachelorofArts – RussianLanguageandCivilization,May2010
Overall GPA3.368
PROFESSIONAL DEVELOPMENT/OTHER EXPERIENCE
University of Wisconsin Alumni Association – Waukesha Chapter, July 2015-Present
-Waukesha Chapter Scholarship Committee
Massive Open Online Courses forprofessional and personal development
-Learn to Code (StackSocial),2016
-Antiquities Traffickingand Art Crime (University of Glasgow),2016
-Hadrian’s Wall:Life on the Roman Frontier (NewcastleUniversity),2015
PrivatePilot’s License – March 2014
University of Wisconsin Marching Band, 2005-2010
-Traveled throughout the state performing at various charity functions
-Awarded the Outstanding Young Philanthropist Award in 2007
-Awarded the PAAward in 2007 forleadership
-Awarded the Steve Singel Spirit of the Band Award in 2009
Arabian Horse Association, 2000-Present
-Compete nationally and internationally
-2005 Reserve National Championship
-Numerous wins at the local,regional, and national level