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Integrated Service and Information
Management: B-Division (ISIM-B)
Tom Colacioppo, CCM, CSEP
New York City Transit
Project Manager
New York, NY
Build it and they will come
And they did
Key Presentation Take-Aways
• What is ISIM-B and what will it deliver?
• How we incorporated our lessons learned
into ISIM.
ISIM-B: What Will it Provide?
Situational Awareness
M3:
ISIM-B
Office System
ISIM-B User
Elevators/Escalators
LiftNet
Communications
Based Train Control
(CBTC)
Subway Incident
Reporting System
(SIRS)
Unified Timekeeping
System (UTS)
UGOS
Work-Train Manifest
Traction Power
SCADA
M1:
ISIM-B
Signal System
M4:
PA/CIS II
RCC Flagging
System (RCCF)
Rapid Scheduling
System
(RSS/HASTUS)
Rolling Stock
Maintenance
Information System
(RSMIS)
Requests/
Status
Crew
Information
Voice
External Train Arrival
Time
Bus Schedules &
On-Time
Performance
o ElevatorStatus
o Escalator Status
GO Information
Car Status
Bus Locations
Work Train Info
Train Position and
Train Health
Train Position and
Schedules
Flagging Zones
Train Event
Recorders
Train Event Data
Subway Incidents
o 3rd
Rail Power
o Fan Status
A-Division Train
Locations
Data Warehouse
Train Performance
Data
Login Info
• Schedule Based Train
Tracking
• Train Arrival Times
• Integrated Information
• Key Performance
Indicators
• Enhanced (Rules-Based)
Service Delivery
Information
• Data Mining Capabilities
ISIM-B: Comparision of Divisions
A Division B Division
Lessons Learned
And Why We Manage Them
• Repeat our Successes
• Correct Our Mistakes
• GOAL: Continuously Improve our Process
LL1 Resisting the Temptation of
Declaring Premature Success
• Gives a false sense of accomplishment
• Established a clear set of expectations
• Removed all ambiguous requirements
LL2: Memorializing the Wants and
Needs of all Users and Stakeholders
• Followed a Systems Engineering approach
• Issued a Project Purpose Memorandum
• Developed a Concept of Operations
• Embedded Stakeholders into the Design and
Construction Teams
Time
Better management of safety and security by improving information sharing and decision making
Better customer information by improving the quality, accuracy and timeliness of communication
Better operational plans and schedules by improving analysis of historical service data
Better service management by improving service monitoring and regulation
Purpose:Objectives:
Provide consistent and
timely information
about the current state
of B-Division service to
staff and customers,
moving the agency
towards centralized
monitoring and control
Centralized
service
monitoring,
control and
customer
information
at the RCCCurrent Operation
Long-term Goal
Capability
ISIM-B Project
LL3: The Need for Lifecycle Tracing
• NYCT began tracing early
• Contract Specs included traced
requirements
• Test Procedures required to identified all
requirements being tested
LL3: Software Engineering
Tracing Scheme
ConOps Specification
Rqmts Doc
(SFRD/SRS)
Software
Design
(SDD)
Code
(SCI)
Prototyping
Test
Procedures
V and V
Report
UR FEATCRD DE
PROTO
Code
AWOs
LL4: The User Interface should
Enhance the Operational Experience
• Need to prepare for the next
generation of user
• Contract Human Factors Engineer(s)
• Formalized prototyping process
• Use of informational balloons/pop-ups
• Seek a college intern to represent the
next generation of user
LL5: Enhanced Service Delivery
through Information
• Develop an Operations and Scenario Rules
Document
• Codify Institutional Knowledge
• Develop a set of Performance Indicators
- Branch Capacity
- Branch Availability
- Branch Throughput
- Wait Assessment
LL5: String-lines
Being Proactive
LL5: Optimize Operations
LL5: Implementing Change
Additional Lessons Learned
• User and Stakeholder involvement
throughout the project
• Project Transparency
• Incorporate interim milestones
• Maintain focus on Goals and Objectives
• Maintenance Team’s involvement early
• Keep projects to a manageable size

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2015 Rail Conf Tom Colacioppo NYCT ISIM B Project June 15

  • 1. Integrated Service and Information Management: B-Division (ISIM-B) Tom Colacioppo, CCM, CSEP New York City Transit Project Manager New York, NY
  • 2. Build it and they will come
  • 4. Key Presentation Take-Aways • What is ISIM-B and what will it deliver? • How we incorporated our lessons learned into ISIM.
  • 5. ISIM-B: What Will it Provide? Situational Awareness M3: ISIM-B Office System ISIM-B User Elevators/Escalators LiftNet Communications Based Train Control (CBTC) Subway Incident Reporting System (SIRS) Unified Timekeeping System (UTS) UGOS Work-Train Manifest Traction Power SCADA M1: ISIM-B Signal System M4: PA/CIS II RCC Flagging System (RCCF) Rapid Scheduling System (RSS/HASTUS) Rolling Stock Maintenance Information System (RSMIS) Requests/ Status Crew Information Voice External Train Arrival Time Bus Schedules & On-Time Performance o ElevatorStatus o Escalator Status GO Information Car Status Bus Locations Work Train Info Train Position and Train Health Train Position and Schedules Flagging Zones Train Event Recorders Train Event Data Subway Incidents o 3rd Rail Power o Fan Status A-Division Train Locations Data Warehouse Train Performance Data Login Info • Schedule Based Train Tracking • Train Arrival Times • Integrated Information • Key Performance Indicators • Enhanced (Rules-Based) Service Delivery Information • Data Mining Capabilities
  • 6. ISIM-B: Comparision of Divisions A Division B Division
  • 7. Lessons Learned And Why We Manage Them • Repeat our Successes • Correct Our Mistakes • GOAL: Continuously Improve our Process
  • 8. LL1 Resisting the Temptation of Declaring Premature Success • Gives a false sense of accomplishment • Established a clear set of expectations • Removed all ambiguous requirements
  • 9. LL2: Memorializing the Wants and Needs of all Users and Stakeholders • Followed a Systems Engineering approach • Issued a Project Purpose Memorandum • Developed a Concept of Operations • Embedded Stakeholders into the Design and Construction Teams Time Better management of safety and security by improving information sharing and decision making Better customer information by improving the quality, accuracy and timeliness of communication Better operational plans and schedules by improving analysis of historical service data Better service management by improving service monitoring and regulation Purpose:Objectives: Provide consistent and timely information about the current state of B-Division service to staff and customers, moving the agency towards centralized monitoring and control Centralized service monitoring, control and customer information at the RCCCurrent Operation Long-term Goal Capability ISIM-B Project
  • 10. LL3: The Need for Lifecycle Tracing • NYCT began tracing early • Contract Specs included traced requirements • Test Procedures required to identified all requirements being tested
  • 11. LL3: Software Engineering Tracing Scheme ConOps Specification Rqmts Doc (SFRD/SRS) Software Design (SDD) Code (SCI) Prototyping Test Procedures V and V Report UR FEATCRD DE PROTO Code AWOs
  • 12. LL4: The User Interface should Enhance the Operational Experience • Need to prepare for the next generation of user • Contract Human Factors Engineer(s) • Formalized prototyping process • Use of informational balloons/pop-ups • Seek a college intern to represent the next generation of user
  • 13. LL5: Enhanced Service Delivery through Information • Develop an Operations and Scenario Rules Document • Codify Institutional Knowledge • Develop a set of Performance Indicators - Branch Capacity - Branch Availability - Branch Throughput - Wait Assessment
  • 17. Additional Lessons Learned • User and Stakeholder involvement throughout the project • Project Transparency • Incorporate interim milestones • Maintain focus on Goals and Objectives • Maintenance Team’s involvement early • Keep projects to a manageable size