Robert Travis is an experienced organizational effectiveness consultant. He has over 25 years of experience consulting with organizations in the corporate, government, and nonprofit sectors. He specializes in areas like organizational analysis, strategic planning, team building, coaching, and workshop facilitation. His background includes roles managing branches and overseeing projects/teams. He holds a Master's degree in Organization Development and Knowledge Management and a Bachelor's degree in Psychology.

1. ROBERT S. TRAVIS
3539 Sheffield Manor Terrace #201, Silver Spring, MD 20904-7403
Mobile: 301.655.1073  Home: 301.288.7239
rstravis@mindspring.com
www.linkedin.com/in/rstravis  www.robert-s-travis.branded.me
PROFESSIONAL SUMMARY
Organization and Leadership Development  Knowledge and Change Management  Coaching and Facilitation
Experienced leader and accomplished organizational effectiveness practitioner. Skilled in overseeing projects and teams in the
corporate, government, and nonprofit sectors. Proficient in consulting with key decision makers, conducting personality and
performance assessments, designing and executing organizational improvements, implementing transformational change,
managing budgets, producing deliverables, and organizing work groups to promote profitability, growth, and sustainability.
CORE COMPETENCIES
 Organizational Analysis/Design  Process Consultation  Staff/Workforce Development
 Succession Planning  Team Building  Experiential Learning
 Strategic Planning/Execution  Group Dynamics  Individual/Team Coaching
 Workshop Design/Facilitation  Program Management  Employee/Customer Engagement
KEY ACCOMPLISHMENTS
Organization Development
 Developed the staff of a new branch to exceed the company’s highest performance standards in its first quarter.
 Facilitated experiential learning activities in graduate courses on group dynamics and organization development.
 Organized an effective nominating committee to source and recruit a high-performance board.
 Eliminated the loss of local business units through extensive outreach and proactive organization development.
 Designed and delivered innovative learning programs for local leadership, leading to national awards for operations
five consecutive years.
Consulting and Coaching
 Provided strategic guidance to branch management resulting in the reduction of process errors district-wide by 68%.
 Coached fundraising teams to double attendance and triple the revenue generated by an annual gala.
 Counseled the staffs of three branches with regulatory violations to eliminate compliance infringements.
 Guided senior recruiting teams to drastically increase memberships seven out of ten years.
 Identified and addressed the core issues behind a team’s performance deficiencies, resulting in higher morale and
improved performance.
Management and Leadership
 Managed branch loan production to increase same-quarter lending by 33% over the previous year.
 Established a cooperative promotional and funding campaign with local businesses, securing a new revenue source.
 Led a branch team to exceed corporate expectations for account and loan acquisition 13 out of 15 quarters.
 Oversaw direct solicitation campaigns to increase overall revenue by 58% over three years.
 Directed experiential learning programs to consistently earn national ratings of “A” and achieve sold-out registration.
EDUCATION
Master of Science, Organization Development and Knowledge Management: George Mason University
Bachelor of Arts, Psychology: University of Maryland Baltimore County

2. ROBERT S. TRAVIS Page 2
SELECTED PROJECTS
Drug Enforcement Administration, United States Department of Justice Arlington, VA
Appreciative Sharing of Knowledge for Organizational Change
 Counseled the Human Resources Division, utilizing appreciative methodologies, to identify and implement new goals and
objectives, necessary changes in organizational structure and processes, and new knowledge sharing opportunities.
Kerala Association of Greater Washington Washington, DC
Next Generation Leadership Retreat
 Designed and facilitated a retreat for the leadership of an international cultural association that fostered team building,
enhanced communication, formulated a strategic vision, and set operational priorities for the next three to five years.
Grassroots Day Resource Center Jessup, MD
Appreciative Inquiry and Organizational Assessment
 Interviewed staff and developed an action plan for a homeless services agency to clarify its organizational vision, change
and improve processes, and create an environment that fosters teamwork, resulting in superior client service.
Reef Resilience Network Arlington, VA
Coral Reefers: Knowledge Management and Collaborative Technology
 Consulted with a global association of conservationists to change established practices and effectively use collaborative
technology, thereby improving their communication and ability to create and share knowledge across the enterprise.
George Mason University School of Public Policy Arlington, VA
Program Facilitation: Experiential Learning in Group Dynamics
 Facilitated small group activities and experiential learning in graduate courses on group dynamics and organization
development.
George Mason University School of Public Policy Arlington, VA
The Learning Community: An Experiential Learning Community of Practice
 Developed and facilitated programs of experiential learning activities designed to cultivate and enhance a community of
practice, completing the programs with significant cost savings over previous sessions.
Ancient and Accepted Scottish Rite of Freemasonry Washington, DC
Action Research into Organizational Culture
 Administered an ethnographic action research study examining the operations, processes, and norms of a fraternal
community organization.
Inline Dynamics Silver Spring, MD
Organizational Alignment Assessment
 Collaborated with experts in marketing and communications to develop a process for assessing how well an organization’s
marketing, communications, operations, and culture align with its mission, vision, goals, and values.
Montgomery County Teachers Federal Credit Union Rockville, MD
Leadership Development and Branch Managers’ Community of Practice
 Established a forum for branch managers to collaborate, innovate, and share best practices, leading to improved
performance and consistency across the branch network.
Suffolk County Council, Boy Scouts of America Medford, NY
Leadership and Succession Planning: District Nominating Committee
 Organized and coached committees of influential community members to assess the state of the district, identify its needs,
develop candidate profiles to meet those needs, and recruit top leaders who fit those profiles.
University of Maryland Baltimore County Baltimore, MD
Program Facilitation: Experiential Learning in Group Behavior
 Facilitated experiential learning in undergraduate courses on group processes and group behavior.

3. ROBERT S. TRAVIS Page 3
WORK HISTORY
RST and Associates: Organizational Effectiveness Consulting Silver Spring, MD
Founder, President, and Chief Consultant 2012-Present
 Conducted assessments and interventions with client organizations, utilizing diverse methodologies, to clarify objectives,
enhance communication,and improve operational processes and performance.
 Planned and conducted professional conferences for organization development practitioners and facilitated advanced
courses in group dynamics and leadership.
 Guided membership organizations through the identification and selection of senior leadership and the recruiting and
retention of staff.
Montgomery County Teachers Federal Credit Union (now Educational Systems Federal Credit Union) Rockville, MD
Branch Operations Manager 2011-2012
 Cultivated a community of practice among branch managers to encourage innovation and sharing of best practices.
 Managed and coached staff, organized sales efforts, established and maintained member relations, identified cross-selling
opportunities, consulted with clients on their financial needs, and ensured compliance with policy.
George Mason University School of Public Policy Arlington, VA
Graduate Student/Consultant in Organization Development and Knowledge Management 2008-2010
 Conducted organization development and knowledge management interventions with outside client agencies to gain
practical experience as well as academic knowledge in the field.
Educational Systems Federal Credit Union Greenbelt, MD
Assistant Branch Manager 2007
 Directed service, sales, and operations in the company’s flagship branch.
 Managed and coached staff, organized sales efforts, built and maintained member relationships, identified cross-selling
opportunities, consulted with members on their financial needs, evaluated and improved work processes, and ensured
compliance with policy.
Provident Bank of Maryland (now M&T Bank) Baltimore, MD
Bank Officer: District Operations Manager 2006-2007
 Motivated, trained, and coached line management to improve operational efficiency and organizational effectiveness.
 Advised 11 branches on operations, organization, team-building, and collaboration, leading to improved corporate
processes and enabling employees to serve increased customer bases.
 Played a key role in developing corporate policy and procedures including change management strategies.
Provident Bank of Maryland (now M&T Bank) Baltimore, MD
Customer Service Manager 2002-2006
 Implemented company-wide policy and procedure development; facilitated operations sessions, collaboration strategies,
and change initiatives.
 Defined job competencies and designed competency-based performance management systems.
 Successfully aligned corporate values, practices, and performances into new-hire training programs.
March of Dimes Birth Defects Foundation Arlington, VA
Division Director 2001
 Coached and developed volunteer committees in the conducting of fund raising events and public awareness campaigns.
 Built and maintained community and donor relations and supervised staff.
The College of Insurance (now St. John’s University) New York, NY
Admissions Counselor 2000-2001
 Spearheaded innovative recruitment programs to strategically exceed business objectives and student expectations.
 Orchestrated department-wide change initiatives to improve work processes.

4. ROBERT S. TRAVIS Page 4
Suffolk County Council, Boy Scouts of America Medford, NY
Senior District Executive 1994-1999
 Facilitated and developed community boards in the areas of membership, programs, finance, and customer service.
 Directed the establishment and organization of local business units across diverse communities.
 Consulted with local units on organizational issues; orchestrated and facilitated leadership training courses and knowledge-
sharing roundtables.
Arty-Katy, Inc. (d.b.a. Speedy Sign*A*Rama, USA) Silver Spring, MD
Marketing Director 1992-1994
 Worked with proprietors to build a new start-up business from a losing proposition to a profitable venture.
 Developed marketing plans, sales strategies, and operational processes; interfaced with staff and consulted with clients.
National Capital Area Council, Boy Scouts of America Bethesda, MD
Program Director 1992
 Oversaw the creation, marketing, and implementation of programs including training, experiential learning, leadership
development, international exchange, and volunteer recruitment.
National Capital Area Council, Boy Scouts of America Bethesda, MD
District Executive 1986-1992
 Coached leadership teams in the areas of membership, organization, programs, finance, training, and customer service.
 Extended the program into diverse communities through the organization and development of local business units.
 Directed outdoor experiential learning activities and leadership development courses.
PROFESSIONAL AFFILIATIONS
Chesapeake Bay Organization Development Network, Board Member: Director of Volunteers
International Knowledge Management Institute
Association for Talent Development
Society for Human Resource Management
Executive Development Exchange Network
HONORS AND AWARDS
Professional Awards
 Value in Performance Award, Provident Bank of Maryland
 TEAM Gold Award, Provident Bank of Maryland
 National Quality District Award, Boy Scouts of America
 Chief Scout Executive’s Winners’ Circle, Boy Scouts of America
 Professional Circle, Boy Scouts of America
 Balanced Growth Award, Boy Scouts of America
 National Standard Camp “A” Rating, Boy Scouts of America
Personal Honors
 Psi Chi, the International Honor Society in Psychology
 The National Honor Society of Secondary Schools
 Vigil Honor, Order of the Arrow
 Eagle Scout, Boy Scouts of America

5. ROBERT S. TRAVIS Page 5
RELEVANT COURSEWORK
George Mason University
 Group Dynamics and Team Learning
 The New Professional as a Reflective Practitioner
 Reflective Social and Organizational Research in Complex Environments
 Strategic Knowledge Management
 The New Professionalism: Theory and Practice
 Technology and Learning in the New Professions
 Consulting for Organization Development and Change
 Leadership in a Diverse World
 Culture, Organization, and Technology
 Organizational Learning Laboratory
 Learning Community
University of Maryland Baltimore County
 Group Behavior
 Independent Study in Group Dynamics and Organization Development
 Social Psychology
 Psychology of Learning
 Developmental Psychology
 Sensation and Perception
 Comparative Psychology and Ethology
 Formal Organizations
 Mental Hygiene in the Classroom
Professional Development Division, Boy Scouts of America:
 National Executive Institute, I, II, and III
 National Camping School: Resident Camp Program and Management, Day Camp Management
 People Management
 Serving Multicultural Communities
Training Division, Provident Bank of Maryland
 Essentials of Lending
 Sales and Service
 Management and Leadership
Dale Carnegie Institute
 Effective Speaking and Human Relations