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BED BUG COMPLAINTS
Where are we now?
Krista McAfee
Property Maintenance Inspector
City of Columbus
Department of Development
Code Enforcement Division
Where do complaints come from?
• This presentation
only includes
numbers from
the City of
Columbus.
• Suburbs (like
Whitehall, Bexley,
Dublin) typically
do not fall under
Columbus’
jursidiction.
Where do complaints come from?
• A vast majority of complaints are requests
made through the City’s 311 call center.
• The remainder of the complaints are called in
to the Code Enforcement Operator.
• Complaints range from
– “I have bed bugs in my apartment” to
– “My neighbor has a couch on their porch that is
infested with bed bugs.”
Factors:
• Large immigrant population
• Somali and Nepali
• Language Barrier making
education difficult
• Cultural Barrier making education
difficult
• Large apartment complexes
• Management may experience
difficulty staying ahead of
infestation
• Management may be lax in
treating practices
• Some apartment complexes are
in court for inadequate
treatment of infestations.
• Transient population
Factors:
• Socio-economic issues
• Tendencies to acquire second-
hand appliances and furniture
• No extra income to pay for self-
treatment
• Ineffective self-treatment
practices and products
• Transient population
Overall Trend
Why the decrease?
• Callers and complainants seem more self-
educated.
– Callers often tell us they have received
information from COBBTF website or other
website.
– Callers and complainants often tell us they have
general knowledge of self-treating basics.
• Callers and complainants are often wary of
Code Enforcement’s involvement and are
willing to attempt self-treatment first.
Decrease, continued
• Callers and complainants are realizing that
Code Enforcement:
– may, under certain circumstances, hold tenants
responsible.
– does NOT offer or provide extermination services
or any type of financial assistance.
• Code Officers have seen leases that include
riders requiring tenants to agree:
– the unit was bed bug free and/or
– The tenant is responsible for the cost (whole,
partial, flat fee, etc) of the extermination.
Decrease, continued
• In general, inspectors and clients alike are
becoming more comfortable with handling
bed bug issues.
Hamilton County
http://www.orkin.com/press-room/
https://www.terminix.com/about/media-center/press-releases/
The Most Bed Bug-Infested Cities in the U.S.
Why the discrepancy?
• Requests and complaints made to
exterminators are different than those that
are reported to jurisdiction.
• Exterminators are receiving requests for
service from people who normally would not
call Code Enforcement (ie, high-income or
owner-occupants)
Thank you and
enjoy the rest of the Summit!
Krista McAfee
Property Maintenance Inspector
City of Columbus
Department of Development
Code Enforcement Division

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2015 City of Columbus Bed Bug Complaints

  • 1. BED BUG COMPLAINTS Where are we now? Krista McAfee Property Maintenance Inspector City of Columbus Department of Development Code Enforcement Division
  • 2. Where do complaints come from? • This presentation only includes numbers from the City of Columbus. • Suburbs (like Whitehall, Bexley, Dublin) typically do not fall under Columbus’ jursidiction.
  • 3. Where do complaints come from? • A vast majority of complaints are requests made through the City’s 311 call center. • The remainder of the complaints are called in to the Code Enforcement Operator. • Complaints range from – “I have bed bugs in my apartment” to – “My neighbor has a couch on their porch that is infested with bed bugs.”
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. Factors: • Large immigrant population • Somali and Nepali • Language Barrier making education difficult • Cultural Barrier making education difficult • Large apartment complexes • Management may experience difficulty staying ahead of infestation • Management may be lax in treating practices • Some apartment complexes are in court for inadequate treatment of infestations. • Transient population
  • 11. Factors: • Socio-economic issues • Tendencies to acquire second- hand appliances and furniture • No extra income to pay for self- treatment • Ineffective self-treatment practices and products • Transient population
  • 13. Why the decrease? • Callers and complainants seem more self- educated. – Callers often tell us they have received information from COBBTF website or other website. – Callers and complainants often tell us they have general knowledge of self-treating basics. • Callers and complainants are often wary of Code Enforcement’s involvement and are willing to attempt self-treatment first.
  • 14. Decrease, continued • Callers and complainants are realizing that Code Enforcement: – may, under certain circumstances, hold tenants responsible. – does NOT offer or provide extermination services or any type of financial assistance. • Code Officers have seen leases that include riders requiring tenants to agree: – the unit was bed bug free and/or – The tenant is responsible for the cost (whole, partial, flat fee, etc) of the extermination.
  • 15. Decrease, continued • In general, inspectors and clients alike are becoming more comfortable with handling bed bug issues.
  • 18. Why the discrepancy? • Requests and complaints made to exterminators are different than those that are reported to jurisdiction. • Exterminators are receiving requests for service from people who normally would not call Code Enforcement (ie, high-income or owner-occupants)
  • 19. Thank you and enjoy the rest of the Summit! Krista McAfee Property Maintenance Inspector City of Columbus Department of Development Code Enforcement Division

Editor's Notes

  1. http://www.orkin.com/press-room/chicago-replaces-cincinnati-as-orkins-number-one-bed-bug-city/