20120620 - Enterprise 2.0 Boston - Sharepoint - Optimizing 2010, Looking forward to what’s next

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This document summarizes an expert panel discussion on optimizing SharePoint 2010 and looking ahead. The panelists discussed how social maturity in SharePoint remains at the "defined" level even after 10 years. They also discussed how the smallest and largest organizations tend to be more mature. Additionally, the panel explored how organizations can leverage data generated from collaboration tools to measure effectiveness, satisfy multiple stakeholders, and ask questions that go beyond basic ROI metrics. The panel provided recommendations to quantify data from social systems in order to assess an organization's current state and plan for analysis.

Technology Business

SharePoint:
Optimizing 2010 / Looking Forward To What’s Next

20 June 2012
Expert Panelists: Jill Hannemann @JillTabuchi
Sadalit Van Buren @Sadalit
Richard Harbridge @RHarbridge

Facilitated By: Tony Byrnes @TByrnes
Twitter Hashtag: #e2sp2010

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

Social Maturity in SharePoint
at “Defined” level even after 10 years

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

Social Maturity in SharePoint -
Smallest and Largest Orgs More Mature

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

Your Collaboration Tools Are
Generating Data – Can You Leverage It?
Case: Global Financial Firm

Environment: SharePoint 2010, NewsGator, ControlPoint

High-level goal:
Measure effectiveness of the collaboration and social tools
• Overall use
• Internal customer satisfaction
• Overhead reduction
• Q&A value

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

The Solution Must Aggregate Multiple
Systems and Consider Multiple Stakeholders
Goals for the BI solution:
- Centralized
- Timely
- Accurate
- Easy to use
- Targeted to constituent groups

Stakeholders:
- Executives
- Community Managers
- SharePoint Center of Excellence
- IT & User Support
- Human Resources

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

Questions Go Beyond ROI to
Transformative Nature of These Technologies
What percentage of employees have complete profiles?
Who are the most active contributors?
What are the most active communities?
Who are the most followed individuals?
Who has the most colleagues?
What is the average time to answer a question?
How is the quality of the question and of the answer?
What functionality is NOT being used?
Who is NOT using the systems?
How usable is the data being generated?
Which communities have above or below average participation?
Are people using this to expand their network? Is it increasing their reach?
What percentage are watching vs. creating?
Which tags and activity types are trending?
Which communities is my employee an owner, manager, or member of?
Which of my employees are the most active in communities or Q&A?

All data – slice by title, geographical location, business unit, tool, etc.
Correlate social data to email and phone calls for people in effective communities

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

Get To Know Your Business

You’ve improved collaboration and communication with
your social systems –

Quantify the data.
- Plan for analysis of your social systems
- Identify the constituents, questions and the metrics
- Assess your current state

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

Thank You
Questions? Ideas? Feedback? Let Us Know:

Sr. SharePoint Architect: Richard Harbridge Director of Knowledge Mgmt: Jill Hannemann
www.RHarbridge.com Blog.PPC.com
Richard@RHarbridge.com JHannemann@PPC.com
@RHarbridge @JillTabuchi

Industry Analyst: Tony Byrnes Content Architect: Sadalit Van Buren
www.RealStoryGroup.com AMatterOfDegree.typepad.com
TByrnes@RealStoryGroup.com SVanBuren@BlueMetal.com
@TByrnes @Sadalit

#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

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20120620 - Enterprise 2.0 Boston - Sharepoint - Optimizing 2010, Looking forward to what’s next

1. SharePoint: Optimizing 2010 / Looking Forward To What’s Next 20 June 2012 Expert Panelists: Jill Hannemann @JillTabuchi Sadalit Van Buren @Sadalit Richard Harbridge @RHarbridge Facilitated By: Tony Byrnes @TByrnes Twitter Hashtag: #e2sp2010 #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

2. Social Maturity in SharePoint at “Defined” level even after 10 years #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

3. Social Maturity in SharePoint - Smallest and Largest Orgs More Mature #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

4. Your Collaboration Tools Are Generating Data – Can You Leverage It? Case: Global Financial Firm Environment: SharePoint 2010, NewsGator, ControlPoint High-level goal: Measure effectiveness of the collaboration and social tools • Overall use • Internal customer satisfaction • Overhead reduction • Q&A value #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

5. The Solution Must Aggregate Multiple Systems and Consider Multiple Stakeholders Goals for the BI solution: - Centralized - Timely - Accurate - Easy to use - Targeted to constituent groups Stakeholders: - Executives - Community Managers - SharePoint Center of Excellence - IT & User Support - Human Resources #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

6. Questions Go Beyond ROI to Transformative Nature of These Technologies What percentage of employees have complete profiles? Who are the most active contributors? What are the most active communities? Who are the most followed individuals? Who has the most colleagues? What is the average time to answer a question? How is the quality of the question and of the answer? What functionality is NOT being used? Who is NOT using the systems? How usable is the data being generated? Which communities have above or below average participation? Are people using this to expand their network? Is it increasing their reach? What percentage are watching vs. creating? Which tags and activity types are trending? Which communities is my employee an owner, manager, or member of? Which of my employees are the most active in communities or Q&A? All data – slice by title, geographical location, business unit, tool, etc. Correlate social data to email and phone calls for people in effective communities #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

7. Get To Know Your Business You’ve improved collaboration and communication with your social systems – Quantify the data. - Plan for analysis of your social systems - Identify the constituents, questions and the metrics - Assess your current state #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

8. Thank You Questions? Ideas? Feedback? Let Us Know: Sr. SharePoint Architect: Richard Harbridge Director of Knowledge Mgmt: Jill Hannemann www.RHarbridge.com Blog.PPC.com Richard@RHarbridge.com JHannemann@PPC.com @RHarbridge @JillTabuchi Industry Analyst: Tony Byrnes Content Architect: Sadalit Van Buren www.RealStoryGroup.com AMatterOfDegree.typepad.com TByrnes@RealStoryGroup.com SVanBuren@BlueMetal.com @TByrnes @Sadalit #e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

Editor's Notes

400 – centrally supported, governance is understood & followed500 – ROI is demonstrable
400 – centrally supported, governance is understood & followed500 – ROI is demonstrable
Buzz from the Wu keynoteWhether you Complement,Supplement,Or Extend
Buzz from the Wu keynote
Buzz from the Wu keynote
Buzz from the Wu keynote

20120620 - Enterprise 2.0 Boston - Sharepoint - Optimizing 2010, Looking forward to what’s next

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Editor's Notes