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B2B Social Media


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50 percent of B2B buyers said social media played a major role in their research when choosing vendors. This slideshow will give you tips on how to make your B2B social media channels rise to the top.

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B2B Social Media

  1. 1. B2B Social Media How Social Media Means Business (or, this isn’t your teenager’s Facebook account)Presented by RLF Communications and First Citizens Bank Ideas. Strategy. Service.
  2. 2. The BIG picture
  3. 3. WhySocialMedia?
  4. 4. of B2B buyers said social media playeda major role in their research whenchoosing vendors.Source: Demand Gen Report B2B Buyer Survey, 2012
  5. 5. of B2B buyers use social media tofollow group discussion threads relatedto their vendor research.Source: Demand Gen Report B2B Buyer Survey, 2012
  6. 6. of B2B buyers connect directly withpotential vendors over social media.Source: Demand Gen Report B2B Buyer Survey, 2012
  7. 7. Social media’s superpower: The more socialmentions of your brand and yourwebsite, the higher you’ll likely rank insearch results.Social mediaboosts searchresults
  8. 8. of B2B buyers said web searchinfluenced their selection process.Source: Demand Gen Report B2B Buyer Survey, 2012
  9. 9. These numbers will only go in onedirection over the next few years: Up.
  10. 10. What canit do for me?
  11. 11. 1. Boost Your Brand• Establish and protect your brand online.• Make your company easier to find online.• Identify and correct things that threaten your brand.• Turn customers into advocates.• Position your company as subject experts.
  12. 12. 2. Drive Sales• Help customers find you.• Help you find customers.• Generate traffic to your website.• Send phone calls to your business.• Help people find your location(s).• Drive referrals.• Help make the sale.
  13. 13. 3. Lower Costs• Customer service after the sale.• Tech support.• Research competitors, new potential products, new potential services.• Provide information to clients.• Reduce other marketing costs.• Increase efficiency in sales & marketing activities.
  14. 14. Can youmeasure this?
  15. 15. Yes, It’s Measurable• Web traffic• Numbers of phone calls• Reach in your social media channels• Activity in your social media channels• Cost reductions• Sales increases (before social, after social)• Search engine rankings• Etc.
  16. 16. How doyou create a plan?
  17. 17. Elements of a Plan1. Decide on goals.2. Determine what to measure.3. Develop strategy: • Sharing useful content? • Contests & promotions? • Crowdsourcing?4. Choose platforms (LinkedIn, Twitter, etc.)
  18. 18. How dowe get itall done?
  19. 19. Commitment, Tools & Best Practices• No. 1: Commit to it!• No. 2: Focus!• No. 3: Measure, assess & optimize• No. 4: Use tools
  20. 20. Free & Cheap Tools to Start with• Hootsuite• Google Alerts• Google Analytics• Tools built into platforms (ex. Facebook Insights)
  21. 21. Takeaways - LinkedIn• Complete profiles for sales people, key employees.• Complete your company page.• Share content regularly (original and others’).• Have key people participate in groups (build relationships; don’t spam).• Consider LinkedIn advertising.
  22. 22. Takeaways - Twitter• Complete your bio and photo.• Follow people to get followers.• Use lists to manage followers, target subgroups.• Share content, be helpful, don’t spam.• Consistency and time are key.• Lots of tools out there.
  23. 23. Q&A
  24. 24. Get in TouchRLF Communications First Citizens BankMonty Hagler Heather Witt(336) 553-1801 Vice President, Manager Retail (336) 412-4108Mark Tosczak(336) 553-1808mtosczak@rlfcommunications.comTwitter: marktzk