1. Presentation
CreaLog Media platform for
• Customer Care
• Cloud services and VAS solutions
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
2. CreaLog at a Glance
Customer Service and VAS solutions
Experiences since more than 18 years
Over 400 clients across all industries
Deployments in more than 30 countries
Headquarters in Munich Frankfurt Vienna
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
3. Local present with African partner
East Africa Partners
Kenya
Tanzania
Mozambique
Uganda
West Africa
Ghana
Spurs and Galileo
Nigeria
Angola
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
4. Voice applications to boost revenue for
Carrier and VAS provider
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
5. Popular Services
Business Services Consumer Services Customer Care
Voice2SMS/
Cloud Contact Center Voicemail2Text
Contact Center / ACD
Cloud IVR Conferencing
IVR / Voice Self Services
IN Platform Messaging
Predictive Outbound
Televoting & Call-In Ringback Tone
One solution architecture for all services
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
6. Success Story Vodafone: Platform for Cloud and VAS
3 Components
integrated into the
Cloud Contact Center
Up to
100.000 Agents
IN Manager
Service Numbers
Geographical Numbers IVR
Natural Language
Voice Portal
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
7. Open Media Platform – Carrier grade and reliable
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
8. Solution Layers
Media
IN Contact
Server
Platform Center
IVR
Assisting TDM/VoIP Application
SCP IP IVR Server
CDG Workflow Engine
Management Suite
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
9. Platform Principles
Complete Open Integrated
VXML HD Voice
Services
CAMELSSML
Applications
Platforms
+ GRXML
ISUP
SIGTRAN
MSCML
3GPP
SIP
ETSI
+
MAP
Complete
Solution Portfolio for Standard-based Smooth
Network Operators Architecture Interaction
More Benefits More Choice More Flexibility
Less Complexity Less Risk Less Costs
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
10. Leading edge Voice Technologies for
Speech Recognition solutions
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
11. Voice technologies for Customer Care and VAS solutions
Speech recognition for over 56 languages
including English, French, Portuguese and Swahili *
Speech synthesis for over 40 languages
Professional Services for optimization
• Recording
• Grammar
Voice user interface design
• Sounds elements
• Music
• Voices
Certified to *Project based
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
12. Conclusion
Internationally Proven
One Solution: IN / IVR / Contact Center
African Local Partner
Solution „Made in Germany“
Attractive Pricing
Thank you for your attention!
Michael Michler
Senior Account Manager
+49 160 93715578
michael.michler@crealog.com
Certified to
ISO 9001:2008 Certified
ISO 14001:2004 Mass-Calling Platform www.crealog.com
