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Easynet Video conferencing

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Easynet Video conferencing

  1. 1. EASYNET MANAGED TELEPRESENCE EASYNET MANAGED TELEPRESENCE
  2. 2. AGENDA About Easynet Why Managed Telepresence? Multivendor capabilities Managed Telepresence Applications Return on Investment
  3. 3. <ul><li>Easynet is a global, IP-based managed services organisation providing network, hosting and telepresence solutions to multinational corporations worldwide. </li></ul><ul><ul><li>15% year-on-year growth since 1994 </li></ul></ul><ul><ul><li>3,000 customers </li></ul></ul><ul><ul><li>8 m+ end users on the Easynet network </li></ul></ul><ul><ul><li>1 m+ circuits connected into global backbone </li></ul></ul><ul><ul><li>1000+ staff worldwide </li></ul></ul>WHY EASYNET?
  4. 4. <ul><ul><li>35 Datacenters </li></ul></ul><ul><ul><li>148 POPs </li></ul></ul><ul><ul><li>More than 8m end users </li></ul></ul><ul><ul><li>More than 1m connected circuits into the Easynet backbone </li></ul></ul><ul><li>3000 Corporate customers </li></ul><ul><li>Telepresence suites on 4 continents </li></ul>EASYNET: THE NUMBERS <ul><ul><li>Founded: 1994 </li></ul></ul><ul><ul><li>BSkyB since 2006 </li></ul></ul><ul><ul><li>US, India and China expansion in 2008 </li></ul></ul><ul><ul><li>2008 Revenue 250M€ </li></ul></ul><ul><ul><li>More than 15% year increase </li></ul></ul><ul><ul><li>More than 1000 employees in 25 offices globally </li></ul></ul><ul><ul><li>Serving nearly 200 countries </li></ul></ul>
  5. 5. PARENT COMPANY : BskyB <ul><li>Sky 2008 </li></ul><ul><ul><li>Group revenue: 5.633 M € </li></ul></ul><ul><ul><li>Operational benefit: 854 M € </li></ul></ul><ul><ul><li>Market capitalisation : 8410 M € </li></ul></ul><ul><li>Newscorp 2008 </li></ul><ul><ul><li>Group revenue: 23,2 Billion € </li></ul></ul>
  6. 6. GLOBAL COVERAGE KEY Coverage in 190 countries Easynet PoPs E-PoPs (Partner) Global reach AMERICAS 5 x PoPs (1000+E-PoPs) 1 Video Infrastructure POPs 2 x NNI’s Key Partners 3 global partners EMEA 80 x PoPs (3000+E-PoPs) 3 Video Infrastructure POPs 6 x NNI’s Key Partners 40+ Partners ASIA PACIFIC 2 x PoPs (1000+E-PoPs) 1 video infrastructure POP 2 x NNI’s Key Partners 3 global partners
  7. 7. GLOBAL CUSTOMERS MEDIA PROF. SERVICES MANUFACTURAS RETAIL HOSPITALITY HOSPITALITY
  8. 8. EASYNET: THE ‘GREEN’ ADVANTAGE <ul><ul><li>Easynet and its parent company, BSkyB, are proud to be CarbonNeutral® </li></ul></ul><ul><ul><li>Easynet works to a sustainable, responsible business model </li></ul></ul><ul><ul><li>A process of continuous improvement has given these results to date: </li></ul></ul><ul><ul><ul><li>We’ve lowered energy consumption = minimal impact on the environment </li></ul></ul></ul><ul><ul><ul><li>Low power requirements are required in all hardware specs </li></ul></ul></ul><ul><ul><ul><li>Our carefully designed data centres are energy efficient </li></ul></ul></ul><ul><ul><ul><ul><li>E.g. Equinix, winner of the Green Award and Best Disaster Recovery Service at the 2008 Data Centre Europe Awards for Slough facility </li></ul></ul></ul></ul>
  9. 9. TELEPRESENCE TODAY “ More than 90% of companies’ videoconferencing capabilities are not used...” -Gartner “ On Average, , Easynet uses their telepresence suites more than 81% of the time.” -Easynet usage statistics
  10. 10. THE POWER OF MANAGED TELEPRESENCE <ul><li>Video Network Operations Centre (VNOC) </li></ul><ul><ul><li>A single point of contact for the customer </li></ul></ul><ul><ul><li>A dedicated team of experts—security-checked & vetted </li></ul></ul><ul><ul><li>Multilingual: English, French & Spanish </li></ul></ul><ul><ul><li>Customer Service from experts in the technology </li></ul></ul><ul><ul><li>Technical Support </li></ul></ul><ul><ul><li>Incident and Fault management; superior resolution </li></ul></ul><ul><ul><li>Available 24/7, 365 days per year </li></ul></ul><ul><ul><li>Global coverage </li></ul></ul>
  11. 11. WHY MANAGED TELEPRESENCE? <ul><li>Why choose a managed service? </li></ul><ul><ul><li>Simplicity of use </li></ul></ul><ul><ul><li>Reliability of the solution </li></ul></ul><ul><ul><li>Quality of the image </li></ul></ul><ul><ul><li>Increased productivity, reduced cost </li></ul></ul><ul><ul><li>Resource optimisation </li></ul></ul><ul><ul><li>Increased use and service adoption </li></ul></ul>
  12. 12. WHY MANAGED TELEPRESENCE? <ul><li>What does the VNOC do? </li></ul><ul><li>End-to-end Managed service </li></ul><ul><li>Meeting Management </li></ul><ul><ul><li>Meeting booking via the booking portal </li></ul></ul><ul><ul><li>Meeting Launch </li></ul></ul><ul><ul><li>Proactive meeting monitoring in real time </li></ul></ul><ul><ul><li>Support / Fault Resolution – Network & videoconferencing </li></ul></ul><ul><li>Endpoint management </li></ul><ul><ul><li>Endpoint monitoring </li></ul></ul><ul><ul><li>Preventative maintenance </li></ul></ul>
  13. 13. WHY MANAGED TELEPRESENCE? <ul><li>What does the VNOC do? (continued) End-to-end Managed Service </li></ul><ul><li>Reporting </li></ul><ul><ul><li>SLA Monitoring </li></ul></ul><ul><ul><li>Incident Reporting </li></ul></ul><ul><ul><li>Service Usage </li></ul></ul><ul><ul><li>End Point Status and Availability </li></ul></ul><ul><ul><li>IP quality information (optional) </li></ul></ul>
  14. 14. WHY MANAGED TELEPRESENCE? <ul><li>What does the VNOC do? </li></ul><ul><li>Highly Secure Solution </li></ul><ul><li>Only security-screened VNOC Engineers </li></ul><ul><li>Restricted site access </li></ul><ul><li>Regulated processes </li></ul><ul><li>AES Encryption </li></ul><ul><li>Multipoint Lock-down feature Roll Call option Audited by security specialists </li></ul>
  15. 15. <ul><li>What does the VNOC do? </li></ul><ul><li>Concierge Services </li></ul><ul><li>Meet and Greet - VNOC Live Host opens the </li></ul><ul><ul><li>meeting </li></ul></ul><ul><li>Event management gives an extra level of service for an outstanding result </li></ul><ul><ul><li>Dedicated VNOC resource </li></ul></ul>WHY MANAGED TELEPRESENCE?
  16. 16. Source : Gartner THE OPERATIONAL MODEL: FLEXIBILTY TO MEET YOUR BUSINESS NEEDS
  17. 17. MULTIVENDOR CAPABILITY – SERVICE OFFERING <ul><li>MVM Multivendor (Tandberg) </li></ul><ul><ul><li>A high quality, reliable user experience: </li></ul></ul><ul><ul><ul><li>Integrate customer existing videoconferencing equipment (Tandberg and/or Polycom) with Easynet Managed Telepresence offering </li></ul></ul></ul><ul><ul><li>Same level of VNOC Managed Services </li></ul></ul><ul><ul><ul><li>Meeting management: </li></ul></ul></ul><ul><ul><ul><ul><li>From meeting booking and launch up to incident and fault management </li></ul></ul></ul></ul><ul><ul><ul><li>End point monitoring and support </li></ul></ul></ul><ul><ul><ul><li>Global redundant core video infrastructure </li></ul></ul></ul><ul><ul><li>SLA’s provide guarantees, response, resolution </li></ul></ul>
  18. 18. <ul><li>MVM Multivendor (Tandberg) </li></ul><ul><ul><li>Delivers an extraordinary user experience </li></ul></ul><ul><ul><li>Leverages existing equipment </li></ul></ul><ul><ul><li>Contributes to business efficiency and continuity </li></ul></ul><ul><ul><li>Saves travel budget, limits travel illness </li></ul></ul><ul><ul><li>Enhances and increases utilisation </li></ul></ul><ul><ul><li>Improves employee work/life balance </li></ul></ul><ul><ul><li>Lowers ongoing need for in-house support </li></ul></ul>MULTIVENDOR CAPABILITY - CUSTOMER BENEFITS
  19. 19. Video Network Availability 99.95% Video Network Time To Restore 30 minutes Managed End Point Fault Resolution (for supported endpoint management) Engineer on site next business day (or following business day if reported after 2pm) VNOC Response Times 90% of calls answered in 30 seconds; initial support response within 15 minutes Meeting Booking Four hours notice, 15 minutes window between meetings Meet and Greet One hour notice Service Reporting Performance against SLA Service Level Agreements (SLA)
  20. 20. MVM ARCHITECTURE
  21. 21. MVM MULTIVENDOR ARCHITECTURE
  22. 22. MVM: The Global Network MVM THE GLOBAL NETWORK
  23. 23. MVM: A WORLD OF APPLICATIONS <ul><li>Departamental, team or ‘Centre of Excellence’ meetings </li></ul><ul><li>International Sales reviews </li></ul><ul><li>HR Interviews </li></ul><ul><li>1-2-1 Appraisals </li></ul><ul><li>Board Meetings </li></ul><ul><li>Product Launches </li></ul><ul><li>Training and Webinars </li></ul><ul><li>Communication to Partners and Customers </li></ul>
  24. 24. EASYNET’S OWN ROI <ul><li>2007: Easynet had a web conferencing service </li></ul><ul><li>2008: Easynet deployed Managed Telepresence </li></ul><ul><ul><li>Cost savings achieved: </li></ul></ul><ul><ul><ul><li>December 2008 – 21% </li></ul></ul></ul><ul><ul><ul><li>June 2009 – 26% </li></ul></ul></ul><ul><ul><ul><li>December 2009– 30% </li></ul></ul></ul>
  25. 25. THANK YOU

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