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2009 06 Chunghwa Telecom


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2009 06 Chunghwa Telecom

  1. 1. 2009 Technical update Jun. 2009 Chunghwa Telecom Presented by: Vincent Lin Sr. Solution Consultant
  2. 2. Contact information <ul><li>Name - Vincent Lin </li></ul><ul><li>Title - Sr. Sales Engineer </li></ul><ul><li>Phone - 416-216-2014 </li></ul><ul><li>Mobile - 416-509-5674 </li></ul><ul><li>E-Mail Address - [email_address] </li></ul>
  3. 3. Agenda <ul><li>Global Crossing Introduction </li></ul><ul><li>GPP introduction </li></ul><ul><li>GC Product Portfolio </li></ul><ul><li>IPVPN Overview </li></ul><ul><li>EtherExtend Flex </li></ul><ul><ul><li>Questions and Answers </li></ul></ul>
  4. 4. Global Crossing - A Brief History <ul><li>Founded 1997 </li></ul><ul><li>Evolved to sell to enterprises, governments and carriers both directly and indirectly </li></ul><ul><li>Restructured in 2003, emerged with clean balance sheet </li></ul><ul><li>Majority owner: Singapore Technologies Telemedia </li></ul><ul><li>Transforming company to accelerate strategy of selling global IP services to enterprises </li></ul><ul><li>Positive EBITDA and Cash Flow achieved in 2006 </li></ul><ul><li>Acquired Fibernet in 2H ’06 </li></ul><ul><li>Completes acquisition of Impsat in 2Q ’07. </li></ul>1997 - Founded 2000 Acquisitions 2002 2003 Restructuring 2004 - Recap Global IP Enterprise EBITDA – CF Positive Acquisitions 2006 2007 Well Positioned for Continued Growth
  5. 5. Global Crossing at a Glance <ul><ul><li>Services : </li></ul></ul><ul><ul><li>A fully integrated / interoperable portfolio of IP Converged voice, data, and multimedia services for Wholesale & Enterprise Markets </li></ul></ul><ul><ul><li>Core Network connects 320+ cities in 31 countries Services reach 600+ cities in 60+ countries </li></ul></ul><ul><ul><li>Customers : </li></ul></ul><ul><ul><li>Customers include approximately 40% of Fortune 500 companies; 700 carriers, mobile operators, ISPs </li></ul></ul><ul><ul><li>98% of customers are “satisfied” and 73% are “very-satisfied” </li></ul></ul><ul><ul><li>The GC Team: </li></ul></ul><ul><ul><li>4,877 employees worldwide </li></ul></ul><ul><ul><li>Global Sales and Customer Support </li></ul></ul><ul><ul><li>NASDAQ: GLBC </li></ul></ul>
  6. 6. Global Partner Program
  7. 7. E-Bonded Systems Suite Enhanced Margin Performance eBonding Systems Suite Increased Enterprise Revenue These Are GPP’s Building Blocks of Value … Supporting PARTNER-CO’s Global Business Imperatives Vendor Consolidation on Existing Base Dedicated Support Teams GPP – The Value Proposition Enterprise Focused Solution Set Expanded Addressable Market
  8. 8. <ul><li>Established Enterprise Relationships and Strong Distribution Channel </li></ul><ul><li>Global PARTNER-CO Brand </li></ul><ul><li>PARTNER-CO Network & Customer Care </li></ul><ul><li>Global MPLS Network – 600+ cities, 60+ Countries, Converged IP Technology </li></ul><ul><li>Seamless Support Model </li></ul><ul><li>One Global Customer Care Network </li></ul><ul><li>Powerful tools to enable PARTNER-CO </li></ul><ul><li>Global Wide Area Network </li></ul><ul><li>Dedicated and Familiar Sales and Support Infrastructure </li></ul><ul><li>World Class Products and Services </li></ul><ul><li>One Global Customer Care Network </li></ul>Enterprise Customers The Partnership … More than a Distribution Channel Partner Logo
  9. 9. <ul><ul><li>iMPLS ™ offers ALL three Service Interconnection Options </li></ul></ul><ul><ul><li>Option A – Basic NNI – no visibility, less scalable, manual provisioning </li></ul></ul><ul><ul><li>Options B & C – Intelligent and Transparent Service Interconnections </li></ul></ul><ul><ul><ul><li>No Layer 3 hops – Transparent to end users - SLAs end-to-end </li></ul></ul></ul><ul><ul><ul><li>Complete visibility to all GC routers – improved MTTR & troubleshooting </li></ul></ul></ul><ul><ul><ul><li>Redundancy enabled – backups re-routed for entire VPN </li></ul></ul></ul><ul><ul><ul><li>Automated provisioning - highly scalable </li></ul></ul></ul>Global Crossing iMPLS ™ - A Key Differentiator Partner Provider MPLS IP VPN Network User Global Crossing MPLS IP VPN Network User Common Signaling Protocol GC GC Carrier A Carrier A
  10. 10. Global Partner Program - Portfolio History UK / LATAM Capillarity EtherLine * EtherExtend Application Performance Provider Edge Router Visibility Mgd. Network Solutions Data Center / Hosting Professional Services Managed Security Program Inception GPP 2.0 Release Global MPLS Infrastructure – Reaching 690 Cities in 60 Countries uCommand * Private Line * FR/ATM * Dedicated Internet * On-Site Support VoIP & Collaboration Services 4Q2004 2005 2006 2007 2008 2H2008 Global Partner Program
  11. 11. <ul><li>A totally integrated and interoperable suite of IP and legacy services that support a customer’s migration path to a fully converged environment. </li></ul>Global Crossing – GPP Fast-Track Services™ Converged IP Services IP VPN IP Video Collaboration Services Video Conferencing IP Video and iVideo Ready Access Web Meeting Ready Access Audio Event Call Data Transport Services <ul><li>Ethernet Services </li></ul><ul><li>Ethernet PL </li></ul><ul><li>Ethersphere </li></ul><ul><li>Etherline </li></ul>Managed Solutions Professional Services Managed Network Managed Security Wavelength Internet Access Video Endpoint Management Application Performance Management Remote VPN Access Private Line Co-location Frame Relay/ATM Global Delivery and Support <ul><li>VoIP Services </li></ul><ul><li>VoIP Outbound </li></ul><ul><li>VoIP Local Service </li></ul><ul><li>VoIP Toll-Free </li></ul><ul><li>VoIP On-Net Plus </li></ul>Global Crossing’s Customer Web Portal provision, troubleshoot, control, monitor, support & manage your network On-Site Support
  12. 12. <ul><li>Key Capabilities: </li></ul><ul><li>Order new services </li></ul><ul><li>Create and track trouble tickets </li></ul><ul><li>Price, order and monitor services </li></ul><ul><li>Provision voice services real-time </li></ul><ul><li>Monitor bandwidth utilization </li></ul><ul><li>View application performance reports </li></ul><ul><li>Manage SLA’s </li></ul><ul><li>View router configuration Information </li></ul><ul><li>Obtain invoice detail and reports </li></ul><ul><li>Proactively implement network disaster recovery plans </li></ul><ul><li>Create and view standard/ customizable reporting tools for detailed business analysis </li></ul><ul><li>Role-based access to features for partners and customers </li></ul><ul><li>User permissions can be set by page or feature or entire portal to ensure secure transactions </li></ul>Direct Access to Global Crossing’s IP, Data, Network, Voice, and eCare Management Platforms <ul><li>Value-Added Key Differentiator: </li></ul><ul><li>Enables Customers and Partners to gain control and visibility into their Global Crossing services </li></ul><ul><li>Customers save time, improve transaction speed and accuracy, reduce costs, improve productivity - so they can focus on their core business </li></ul>Key Element of Global Crossing Customer Center <ul><li>Electronic Portal </li></ul><ul><li>Enhances Overall Customer Experience </li></ul><ul><li>Directly Provides 24X7 Secure, Online Access to Provision, Troubleshoot, Control, Monitor, Support and Manage Global Crossing Services and Network </li></ul>uCommand ® - Your Portal to Global Crossing
  13. 13. Network reach
  14. 14. Global Converged IP Network
  15. 15. Expanded Reach In Asia <ul><li>New GC MPLS POPs </li></ul><ul><li>Bangkok, Thailand </li></ul><ul><li>Hanoi, Vietnam </li></ul><ul><li>Jakarta, Indonesia </li></ul><ul><li>Kuala Lumpur, Malaysia </li></ul><ul><li>Manila, Philippines </li></ul><ul><li>Seoul, South Korea </li></ul><ul><li>Taipei, Taiwan </li></ul>
  16. 17. Expanded Reach within the U.K.
  17. 19. Expanded Reach In Latin America
  18. 20. Additional POPs in Caribbean <ul><li>Puerto Rico </li></ul><ul><li>Dominican Republic </li></ul><ul><li>Jamaica </li></ul><ul><li>Trinidad & Tobago </li></ul>* These are VPOPs connected to GC LATAM network. Puerto Rico Dominican Republic Jamaica Trinidad & Tobago
  19. 21. IPVPN Overview
  20. 22. Integrated Global MPLS IPVPN Network Buffalo Rio de Janeiro Integrated Global MPLS IP-VPN <ul><li>Single ‘Flat’ MPLS Network </li></ul><ul><li>Any to Any connectivity </li></ul><ul><li>QoS Enabled </li></ul><ul><li>VoIP Capable </li></ul><ul><li>Resilient Core </li></ul><ul><li>690 Cities in 60 Countries </li></ul><ul><li>Consistent Global SLAs </li></ul>New York London New Dehli San Francisco Dallas Chicago
  21. 23. Global Crossing’s IP VPN Network <ul><li>Provides a secure, private, scalable, reliable and cost-effective wide area network solution </li></ul><ul><li>Global access to pertinent information required to increase productivity, improve work flow, and quicken decision-making giving you a competitive advantage in the marketplace </li></ul>IP PBX SIP IP Phones Enterprise IP VPN Global MPLS 2547bis Network Session Border Controller PSTN IP On-Net Call Off-Net Call GSX Internet IP Gateway IPSec iMPLS Option A & B Hybrid TDM / IP Audio Conferencing <ul><li>DSL </li></ul><ul><li>Dialup </li></ul><ul><li>Wi Fi </li></ul>VoIP IPVPN/ DIA
  22. 24. Global Crossing’s IP VPN Features <ul><li>Standard Features </li></ul><ul><li>Premises-to-Premises SLA coverage & statistics </li></ul><ul><li>Real-time performance visibility </li></ul><ul><li>6 Classes of Service </li></ul><ul><li>Proactive notification </li></ul><ul><li>Monthly SLA CoS reports </li></ul><ul><li>Combined Layer 3 & 2 </li></ul><ul><li>MLPPP & EMLPPP </li></ul><ul><li>Packet Interleaving </li></ul><ul><li>Sham Links </li></ul><ul><li>IPv6 </li></ul><ul><li>uCommand® </li></ul><ul><li>Flexible Pricing & Billing </li></ul><ul><li>SLA Manager </li></ul><ul><li>Options </li></ul><ul><li>Managed Security </li></ul><ul><li>Managed Network Services </li></ul><ul><li>Applications Integrity </li></ul><ul><li>VoIP Integrity </li></ul><ul><li>Professional Services </li></ul><ul><li>Remote VPN </li></ul><ul><li>Mobile IP Connect </li></ul><ul><li>Hosted RADIUS </li></ul><ul><li>Multicast </li></ul><ul><li>iMPLS™ - Options A & B </li></ul><ul><li>cRTP </li></ul><ul><li>Secure Internet Access </li></ul><ul><li>Dedicated Internet Access </li></ul>
  23. 25. Global Crossing Access Services Global Crossing Ethernet Services Introducing EtherExtend sm Flex Version 2009-02-03
  24. 26. What are EtherExtend Access Services? <ul><li>EtherExtend Fixed </li></ul><ul><ul><li>A new name for an existing product— Dedicated Ethernet access </li></ul></ul><ul><ul><li>Local access vendor provides the last mile Ethernet connection to you—Global Crossing’s end-user customer—and forwards your traffic over a physical connection to Global Crossing </li></ul></ul><ul><li>EtherExtend Flex </li></ul><ul><ul><li>A new name for a new product— Switched Ethernet Access </li></ul></ul><ul><ul><li>Local access vendor provides the last mile Ethernet connection to you, but rather than forwarding your traffic over a physical connection to Global Crossing, the traffic is forwarded via a logical connection as a VLAN (Virtual Local Area Network) over a physical NNI (Network to Network Interface) </li></ul></ul><ul><ul><li>Provides cost-competitive access for the following converged services: </li></ul></ul><ul><ul><ul><li>(Managed) IP VPN Service </li></ul></ul></ul><ul><ul><ul><li>(Managed) Dedicated Internet Access Service (for Enterprises) </li></ul></ul></ul><ul><ul><ul><li>(Managed) IP Transit Services (for Carriers) </li></ul></ul></ul>
  25. 27. EtherExtend Fixed versus Flex
  26. 28. EtherExtend Flex | Benefits <ul><li>What does EtherExtend Flex mean to You? </li></ul><ul><li>Savings </li></ul><ul><ul><li>Lower cost access compared to EtherExtend Fixed </li></ul></ul><ul><ul><li>Match access Level of Service (LOS) to application needs (where available) </li></ul></ul><ul><li>Flexibility </li></ul><ul><ul><li>Send 802.3 or 802.1Q Frames </li></ul></ul>
  27. 29. <ul><li>Ethernet Everywhere (Edge and Core) </li></ul><ul><ul><ul><ul><li>1Mbps to 1000Gbps speed offerings </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Future WAN or migration path for FR/ATM and IPVPN customers </li></ul></ul></ul></ul><ul><ul><ul><ul><li>QoS / Voice / Video / Data for L2 and L3 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Customer benefits: Simplified Connectivity, Economics, Scale, Routing Privacy, Protocol transparency </li></ul></ul></ul></ul>Ethernet Roadmap - VPLS Ethernet VPLS MPLS
  28. 30. On Site Support & Managed Network Service
  29. 31. On-Site Support for CPE Devices <ul><li>Equipment procurement, installation, and break fix maintenance for Cisco equipment. </li></ul><ul><ul><li>Cisco Routers </li></ul></ul><ul><ul><ul><li>Data Communications Equipment or DCE </li></ul></ul></ul><ul><ul><ul><li>Customer Premise Equipment or CPE </li></ul></ul></ul><ul><ul><li>Flexible Cisco Equipment Procurement Options </li></ul></ul><ul><ul><ul><li>Global Crossing </li></ul></ul></ul><ul><ul><ul><li>Partner </li></ul></ul></ul><ul><ul><ul><li>Partner End-User </li></ul></ul></ul><ul><ul><li>Global Crossing Transport OR Allstream On-net Transport </li></ul></ul><ul><ul><li>Equipment remains Global Crossing’s assets (No Capex for YOU) </li></ul></ul>Cisco 800 Series Cisco 7200 router
  30. 32. End-to-End Service Capabilities Solution Design Service Installation Service Management Customer Care SLAs and Maintenance Globally consistent, reliable, high-quality service experience <ul><li>End-to-end technical design </li></ul><ul><li>Pricing </li></ul><ul><li>Project management support </li></ul><ul><li>Coordinated order and delivery </li></ul><ul><ul><li>Equipment </li></ul></ul><ul><ul><li>Access </li></ul></ul><ul><ul><li>Transport </li></ul></ul><ul><li>On-site Installation </li></ul><ul><li>Service turn-up </li></ul><ul><li>Acceptance testing </li></ul><ul><li>24x7 Global coverage </li></ul><ul><li>Proactive Monitoring </li></ul><ul><li>Fault Management </li></ul><ul><li>Reporting </li></ul><ul><li>Complete Life-cycle management </li></ul><ul><li>24 hour customer contact center </li></ul><ul><li>Dedicated customer support contact </li></ul><ul><li>uCommand ® web-based service management </li></ul><ul><li>Maintenance support </li></ul><ul><ul><li>4-hour 24x7 </li></ul></ul><ul><ul><li>Next Business Day </li></ul></ul><ul><li>Service Level Agreements </li></ul><ul><ul><li>MTTR </li></ul></ul><ul><ul><li>Service Availability </li></ul></ul>
  31. 33. Availability * DIA not available in all locations. Pricing, response times and SLAs may differ by site location. Some locations only available with customer provided CPE. See your GC Sales representative for specific availability. Asia/Pacific Europe Americas Africa & Middle East Australia China Hong Kong India Indonesia* Japan Macau* Malaysia* New Zealand Pakistan* Philippines Singapore South Korea Taiwan Thailand* Austria Belgium Bosnia & Herzegovina* Bulgaria Croatia Czech Rep Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Lithuania Luxembourg Macedonia* Malta Moldova* Netherlands Norway Poland Portugal Romania* Serbia & Montenegro* Slovakia Spain Sweden Switzerland Turkey Ukraine* United Kingdom Argentina Bermuda Bolivia* Brazil Cayman Islands* Canada Chile* Columbia* Costa Rica* Dominican Republic* Ecuador* El Salvador* Guatemala* Honduras* Mexico Panama Paraguay* Peru Puerto Rico United States Uruguay Venezuela Algeria* Azerbaijan* Bahrain* Egypt* Israel* Kuwait* Lebanon* Mauritius Oman* Qatar* South Africa UAE*
  32. 34. Questions?
  33. 35. Thank you!