A poster presentation at IFLA Conference 2011

1. Library as an Open Living Lab Environment
-Users Eyes in developing Laurea Library
L I B R A RY
Library
as Creative and
So
cialSpace
UsersasCo-
CreatorsofLibraryServices
User Centered,
Co-Creation,
Open Innovation,
Real Life Environment
• Eye tracking allows observing the eye movement
of the users. It reveals what draws user’s
attention/inattention.
• Eye tracking was used qualitatively, combined with
think-aloud protocol, interviews and future workshop
• Visual eye tracking data - gaze video acted as a
medium for the dialogue between users, researchers
and librarians
• Eye tracking the first impression of the library
space
• Eye tracking of how the materials were located in
the collection
• Interview concerning the first impression and task
implementation
• Reflecting the gaze videos in a dialogue in a future
workshop
• Recognition of users as co-creators in real life library
context and a basis for continuous user centered
development of services
• Developing eye tracking method as a medium in the
dialogue between users and designers
• Users’ ideas for the future Laurea library services
• Concrete improvements in the library space
Eye Tracking
combined with Think-Aloud, Interviews and Future Workshop
Co-Creating in Dialogue
Understanding the users, improving
and creating Services
Pilot Case -
Users Eyes in developing
Laurea Library in
Kerava Campus
METHOD
STEPS & AIM
RESULTS