This document provides information about Taylor Performance, a company that offers consulting, training, and coaching solutions. It lists Taylor Performance's contact information and describes the types of customized solutions it provides, including increasing sales, strengthening client relationships, and enhancing the customer experience. It then provides examples of projects Taylor Performance has worked on, such as designing training programs for a community bank, a software firm, a security company, and a savings bank.

1. Phone - (631) 465-2024
Fax - (631) 753-2593
www.taylorperformance.com
solutions@taylorperformance.com
Coaching
Training
Consulting
Consulting... Training... Coaching Client Solutions Case Studies
Designed to Achieve Goals and Exceed Expectations
Providing customized solutions to increase sales,
enhance service, develop strong leaders and improve training.

2. Increase Sales
Our highly experienced and A community bank strives to create a needs based sales culture within
professional business their branches. They require a focused and competitive approach that
training team will help you will help them add new households while retaining and growing their
facilitate change in your current client base. They also want to enhance their Incentive Plan to Strengthen Client Relationships
business or organization encourage and reward employees for their changing behavior. A technical software firm wants to enhance the customer experience
across their product line. They learned that many customers were not We work closely with our clients
through our consulting, TAYLOR designed and delivered a custom training program with focus on
fully utilizing software they had purchased and further identified that to ensure that every training
training and coaching these core competencies:
solution meets specific
solutions. the training their representatives provided required improvement.
 Priority management • Performance management business needs. Our team has
While their representatives had solid engineering backgrounds, they
We specialize in developing  Performance management • Outside business development both real world business
needed to expand their skill set to include training design and delivery.
fully customized training to experience and extensive
 Needs based in branch selling • Teller referral skills & techniques TAYLOR partnered with the firm to deliver the following solutions:
help businesses increase corporate training experience.
 Sales and service coaching • Coaching to a new incentive plan We have the ability to work
customer satisfaction and  Consulting focused on the design and delivery of training programs
loyalty, enhance sales results,  Performance appraisal process and documentation with individuals at all levels
 Instructional design layout recommendations that improved the
and in all industries.
improve company morale, re- Maintain a Competitive Edge
quality and usability of their training and reference materials
tain good employees, improve An international security firm looks to increase customer satisfaction  Custom design and delivery of a Professional Train the Trainer
productivity and develop and reduce complaints from building tenants and guests. They strive program
training that brings positive to help their guards provide an outstanding customer experience while The solution TAYLOR provided focused on accelerated learning, reducing
business results. maintaining safety and security. client’s loss of productivity, and opening the door for future sales
TAYLOR partnered with the firm to design and deliver a curriculum for opportunities.
new and existing guards with modules on:
Support Corporate Training
 Demonstrating Exceptional Customer Focus
A savings bank wants to increase business banking relationships as well
 Customer Service Coaching as the volume of their small business loans. To accomplish this, they
Enhance the Customer Experience decide to focus on enhancing the business development skills of their
In the highly competitive tourism industry, a world famous attraction Calling Officers.
looks to alter their culture in order to enhance the overall experience TAYLOR consulted with Senior Management to design and deliver an all
of their guests. encompassing sales training curriculum that helped the Calling Officers:
TAYLOR consulted with Senior Management, surveyed employees and  Network effectively
conducted multiple mystery visits to gain the specific information needed  Conduct effective sales calls
to design and deliver an ongoing curriculum including:
 Prospect strategically
 Performance Coaching and Leadership
 Exceed incentive plan goals
 Demonstrating Exceptional Guest Focus
 Proactively and confidently identify commercial lending needs
 Reinforcing and Maintaining the Exceptional Guest Experience