The document is a resume for Saed Miston that summarizes his experience and skills. It includes over 20 years of experience solving problems and implementing solutions to grow revenue and profit. Miston has a proven track record of leading teams, developing marketing plans, and improving business performance. He has experience turning around underperforming businesses and setting sales records.

1. 916.247.4263
saedmiston@sbcglobal.net
http://scottedmiston.blogspot.com
Delivering profit by leading the implementation of solutions to challenges. Decisive, action-oriented and
results focused professional with over 20 years of experience in solving problems to grow both revenue Goal team
management
and profit. A proven business leader that possess an entrepreneurial background to translate vision into ability build
director
reality with a strong sense of customer service. At ease wearing many hats at the same time while fluidly experience lead
market motivate
plan sale sales
switching between demanding priorities. skill strategic
train
communication
customer
develop
CRITICAL SKILL SET
leadership
marketing
opportunity
oversee
responsible
service training
 P & L Accountability  Organizational Process Development and achieve assign
budget identify
initiative leading
 Marketing Plan Development and Execution Implementation manage
negotiate
 Product Development and Improvement  Multiple Location Management planning require
demonstrate
developing
 Team Building and Leading  Start-up Experience effective
installation
 Positive Customer Outcomes  Turn-around Experience objective oral
partner passion
perform proven
 Creative Problem Solving  Personnel Development qualification
responsibility
strategy advise
approve
benchmark
capital
expenditure
communicate
communicating
PROFESSIONAL EMPLOYMENT HISTORY
dedication
demonstration
designate
dynamic
entrepreneurial
evaluate exceed
excellence
Kaplan Test Prep and Admissions 2005-2010 execute general
manager hire
impact
implementation
integration
Kaplan is the world leader in test preparation providing an edge for high-achieving students seeking integrity
interaction
managerial
competitive academic and professional opportunities. As the Area Director, led center management at modeling
negotiation
multiple locations to meet or exceed all performance goals, including sales, operating income, student optimize oral
communication
partnership
experience and talent management. performing
personnel
presentation
problem solving
professionalism
Northern California Area Director (Dec. 2008- July 2010) profitability
projection
promote
Multi- Center Director (May 2007- Dec 2008) qualified recruit
regional solve
Center Director (Dec 2005- May 2007) solving
supervisor
utilization written
communication
 Delivered bottom line performance increases through active P&L management of 26% Year over
Year for 2006; 19% in 2007 and 26% in 2008 (combined performance for 2 locations in 2007 & 2008).
 Crafted and implemented both sales and service plans for several different product lines- Medical
licensing, Pre-College, and Graduate.
 Developed personnel by providing ethical leadership, training, and coaching resulting in increased
Teacher excellence from one of the worst performers (141 out of 161 centers) to number 3 in the
country and setting the regional record.
 Provided coaching, direction and support for a staff of over 200 people.
 Managed sales and marketing personnel to drive Net Book of Business (NetBOB) increases Year
over Year by 12% in 2006; 12.5% in 2007; and 22% in 2008 (Combined performance for multiple
locations in 2007 and 2008).
 Expanded the Medical Licensing business 26% by establishing quality word of mouth with existing
students.
 Set the regional record for the highest Pre-College NetBOB growth in 2007, 2008.
 Drove process changes with student interaction resulting in a 21% increase in employee excellence
as measured by students.
 One of the lowest turn-over rates in the region in 2007 and 2008.

2.  2009 Created and implemented a re-organization plan for the Northern California Region resulting in
a streamlined operation and organizational efficiencies.
 Kaplan Fellow- A group of field employees selected by senior management to provide direction to the
Home Office (Corporate).
 Inducted into the President’s Circle 2007, 2008 for performance.
 Awarded the Jerome C Martin Student Advocate of the Year award for California—A student service
award.
Click N Fetch.com | Founder | Principal 2003-2005
©
Click-n-Fetch was to be the first “Drive Thru Internet Supermarket” , whereby customers would order
products online and pick them up by driving thru a distribution center located in their neighborhood.
Phase one of a multi-phase business plan was implemented by developing an online retail store and
selling commodity products.
 Used SEO to appear in the top 10 rankings of Google and Yahoo search.
 Built and managed strategic relationships with product suppliers and distributors.
 Created supply chain for sourcing and shipping products.
 Created and maintained website presence.
 Managed customer support.
 Marketed a business plan to potential investors.
Sudz Yer Dudz Coin Laundries | Owner 1993-2003
Sudz Yer Dudz was a turnaround company established to purchase coin laundries and completely
repositioned them in the marketplace. Stores were evaluated based on location, demographics, and
growth potential. After negotiating purchase prices, turnaround plans were created and implemented for
each location. In addition to self-service laundry, new product lines were introduced and marketed with a
focus on customer service and convenience. This business was sold to start Click-N-Fetch.
 Increased sales 230% by over-hauling the look and atmosphere of the store coupled with promotional
campaigns.
 Increased Net Profit 316% through expense management and top-line growth.
 Hired and developed full-time customer service staff and maintained low turnover rate in a high
turnover industry.
 Store #1 delivered an annualized rate of return of 34.5% over 10 years.
 Store #2 delivered an annualized rate of return of 46% over 6 years.
 Cited as one of the best laundries in Sacramento (News & Review,1999).
EDUCATION
B.S. in Business Administration, San Diego State University - Emphasis in Strategic Management