This document provides 20 tips for creating a great lasting impression. Some of the key tips include doing your homework, being welcoming and accessible, getting personal and showing respect, listening and remaining present, delivering on details and following up, honoring commitments by keeping things simple, clear, and unique, and being thankful. The full list of 20 tips is also summarized. The document was created by Cathy Miller and provides additional resources on her business website for effective business communication.

1. that create a
great lasting
impression

2. First impressions
are important

3. www.simplystatedbusiness.com
But lasting
impressions
linger

6. 20tips
for creating a
great lasting
impression

46. What you
promised
How you
promised
When you
promised

48. This way

51. Summary of Tips
1. Do your homework
2. Be welcoming
3. Be accessible
4. Get personal
5. Show respect
6. Acknowledge
7. Listen
8. Remain present
9. Avoid silent messages
10. Ask questions
11. Validate concerns
12. Identify “next steps”
13. Deliver on details
14. Follow up
15. Share
16. Honor commitments
17. Keep it simple
18. Keep it clear
19. Keep it unique
20. Be thankful

52. Photo Credits: BigStockPhoto.com
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53. www.simplystatedbusiness.com
Cathy Miller, Business Writer
Business site:
www.SimplyStatedBusiness.com