1Call designs and implements call center, smart PC based PBX console, paging and communications systems in hospitals, clinics and other healthcare organizations.

1. “ Your Gateway to Communication”

2. Hospitals using 1Call/AMTELCO

3. 1Call's view of the current landscape and how we are approaching product development and service. Changing landscape with new wireless, VoIP and real-time applications… Recent achievements and future products based on our architecture.

5. What do the hospitals need right now do improve efficiency, improve efficiency and reduce errors… (Real-life scenarios) Call answering and processing STEMI door to balloon Code Calls On-Call Scheduling Mobile Apps Personnel and Resource Scheduling Management Scripted with decision tree branching..error free.

7. Call Center and ACD Solutions Whether you have one switchboard operator or a large call center with many attendants, 1Call products will streamline your hospital call center's communications, improve your overall performance, and reduce your costs… All while keeping your operators' console screens clean and easy to use. 1Call is known for innovative and trusted products, and commitment to our customer's satisfaction.

8. Don’t Dial 0… “Just Say It” Speech Recognition The 1Call “Just Say It” speech recognition modules simplifies and speeds phone calls, allowing callers to speak their requests instead of talking to an operator or pressing touch tones. The user-friendly and efficient “Just Say It” technology automates calls, making it possible to increase your call volume without increasing your staff! Don’t Dial 0… “Just Say It”

9. Appointment Reminders Now you can be “pro” active to help your patients remember appointments, and eliminate “no shows” with 1Call’s Pro Show Appointment Reminder! Pro Show saves time, saves money, and increases staff productivity by making sure patients are aware of upcoming appointments!

12. The On-Call Scheduling module provides a powerful and flexible tool to view schedule coverage, assign schedule coverage, and extend schedule information to physicians and staff via Web access! Now you can keep track of On-Call Schedules for all of your physicians, departments, and staff with 1Call’s On-Call Scheduling. OnCall

13. By searching on specific criteria, such as postal code, physician specialty, gender preference, and type of insurance, operators can quickly find the closest matching physician. Quickly match patients with the physician that most closely meets their needs with the Infinity IS Physician Referral module! Physician Referral

15. Soft Agent

16. Synergy HL7 provides advanced , automated notification technology to speed dispatch jobs, reduce errors, and optimize workflows throughout your organization! Instantly communicating HL7 data and action alerts to the personnel that need it! HL7

17. OnTeam Staff Scheduling

18. OnTeam Staff Scheduling

19. Search and SIP phone

20. Loma Linda University Healthcare ’ s Access Center & eCreator “ After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy system. We chose eCreator for its ’ flexibility to fit our various lines of business, which include appointment scheduling, class and event registration, Physician referral, and consumer response calls. Using the tools provided with eCreator ’ s base palette, we have been able to completely redesign our call flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than requiring multiple entries at call close. The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral. The many options for look up assist our agents in connecting our callers with whatever type of physician they may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather than having to wait on standard mail service. Amtelco ’ s eCreator technical support group has been great as we continue to hone our scripts and adjust to fill our client ’ s evolving needs.” Michael Yaitanes, Senior Manager Access Center Loma Linda University Health Care Testimonial for eCreator

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