The document outlines a comprehensive SMS and communication system designed for healthcare providers, enabling efficient messaging and scheduling without requiring external hardware or software installations. It integrates with existing systems, enabling rapid responses and notifications to staff, ultimately improving patient care and operational efficiency. Features include customizable web scripts, real-time monitoring, and secure cloud-based communication, ensuring compliance with privacy regulations.

3. Both Infinity and Intelligent Series (IS) support sending and receiving SMS text messages with all cellular carriers Send and receive SMS text message directly from the IS server via wireless cellular modems or Internet-based SMS aggregators Physicians and staff can reply to SMS messages All SMS deliveries and replies are documented Replies can be presented to operators as a call

5. Record all calls in/out of the call center Quality assurance Training tool Evaluate call-handling procedures Confirm correct information (replay) Screen-shots with timed intervals, state changes (“talk” to “hold”, etc.) or when there is inactivity No expensive 3 rd party hardware, external wiring or individual software installations. Recordings completed on the Infinity server Easy to configure, easy to maintain and easy to secure, providing you the ultimate in unified voice communications Customizable

6. Easily create Web Scripts for an entire organization Drag-and-drop features and “view as you go” for easy scripting building Seamless database connectivity Operators are guided with a Web Script to easily gather all types of data from callers

7. Web Script Examples Code Calls Appointment taking Class Registration Physician Referral CRM (Customer Relationship Management) Prescription Renewal Scheduling Help Desk Information Requests Surveys and Polling

9. Save time, reduce errors and provide better care for patients Filters data from existing HL7 database and automatically notifies appropriate personnel about a specific event that occurred Personnel can be notified via SMS Text Messaging E-Mail Text-to-Voice phone calls Pager LCD Displays Instant notification means staff can respond quickly, act immediately and efficiently, allowing facilities to become available in less time Rapid ROI Automatically updates EMR Browser-based administration with built-in security

11. Save time, reduce errors and speed overall response time Mapping capabilities Quickly alert contacts within a specific area Real-Time monitoring and reporting

12. Web Phone call Automated process, such as database or e-mail update Scheduled events Personnel can be notified via: E-mail Pager Automated phone call to land line or cell phone SMS Text Message Wireless Message Fax Alert Triggered by:

14. Upgrade communications Soft Agent stations can be located anywhere they are needed, giving the entire enterprise the ability to quickly access information and answer calls. Built-in search and action capabilities Scripting and messaging, On-Call Scheduling, Directory, Dispatching and Voice Services Integrates with existing PBX Integrates with existing HR database, HIS system, EMR system, Scheduling system, Nurse Triage system and more

16. Eliminate “No-Shows” Reduce Labor Costs Increase Profits

17. Contact Methods Phone SMS Text E-Mail Or combination of these Your Preference Time of day Number of attempts How many days prior to appointment to call Multiple language capabilities Built-in Efficiency “ Do Not Call” list Patients that are children, the reminder is geared toward the parent Multiple appointments scheduled for the same day with only one (1) reminder! Custom Reminders

19. Web-Based workforce scheduling Complex schedules created in one click! OnTeam takes your staffing rules and uses an algorithm to automatically schedule everyone in a matter of seconds Easily meet the diverse needs of each department Create schedules using custom shift and custom rules: Vacation Days Rules for maximum hours worked, etc. View full schedules, including monthly totals

22. Secure, cloud-based messaging and notification solution Sends encrypted messages to Blackberry®, iPhone®, iPad TM , and Android TM mobile devices Persistent alert until recipient replies Quickly receive custom responses via encryption Detailed reporting and notification of messages delivered and read PHI, HIPAA and HITECH

24. Individual or departmental On-Call Schedules Provides a powerful and flexible on-call solution Cloud-based (no hardware or software) Clean and organized views Easy to use Secure Create, Manage and View schedule coverage Dispatch messages to on-call staff contacts Extend schedule information to physicians and staff via secure web and smartphone app access