Яна Нехорошева "Как мы оцениваем качество поиска"Yandex
2 июля 2011, Я.Субботник в Екатеринбурге
Яна Нехорошева "Как мы оцениваем качество поиска"
О докладе:
О службе асессоров и оценке качества поиска в Екатеринбурге.
Что такое качество поиска, как его измерить? Кто такие асессоры и чем они занимаются? Как мы используем оценки? Что делает служба асессоров в Екатеринбурге? Что делать, если вы хотите стать асессором?
Яна Нехорошева "Как мы оцениваем качество поиска"Yandex
2 июля 2011, Я.Субботник в Екатеринбурге
Яна Нехорошева "Как мы оцениваем качество поиска"
О докладе:
О службе асессоров и оценке качества поиска в Екатеринбурге.
Что такое качество поиска, как его измерить? Кто такие асессоры и чем они занимаются? Как мы используем оценки? Что делает служба асессоров в Екатеринбурге? Что делать, если вы хотите стать асессором?
This document provides a summary of a lecture on multipath fading channels for mobile communication systems. It discusses various topics related to multipath fading including shadowing (slow fading), fast fading channels, mathematical models, and probability models. Specific topics covered include the lognormal distribution of shadowing, the two ray model, modeling the wireless channel as a black box, an introduction to fast fading, and Doppler shift. References several papers on topics like fading channels, narrowband land mobile channels, and the WSSUS channel model.
This magazine is aimed at students aged 16-20 and focuses on topics relevant to them like acting and awards for students. The title "Term Times" is a play on words from well-known newspapers and suggests the magazine wants to seem official. Articles are placed at the bottom to show readers what to expect inside. The cover features a medium close-up shot of two students to represent the target audience.
This document discusses different types of tablets including the tablet personal computer, also known as a tablet PC, which is a portable personal computer integrated with a touchscreen as the primary input device. It references the Microsoft Tablet PC as an early example of a tablet computer that could be used as a laptop or tablet. The document provides several links for additional information on tablets, personal computers, tablet PCs, and the history of wax tablets.
El documento presenta 12 puntos sobre recursos humanos y emprendimiento. Algunos de los puntos incluyen contratar personas versátiles, ejercitar el aprendizaje continuo, definir la cultura organizacional antes de expandirse, y devolver valor a la comunidad.
This document discusses different types of tablets including the tablet personal computer, also known as a tablet PC, which was a full-fledged personal computer that could be used with a pen as an input device. It also mentions the Microsoft Tablet PC, which ran the Windows XP Tablet PC Edition operating system and allowed users to take handwritten notes directly on the screen. The document provides several links for additional information on tablets, personal computers, and the history of writing tablets.
Google is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engine, cloud computing, software, and hardware. It offers a variety of services and products including Google Search, Gmail, Google Drive, Android, Google Maps, Chrome and YouTube. Marissa Mayer was the President and CEO of Yahoo from 2012 to 2017.
The Louisiana Purchase was a treaty in which the United States acquired approximately 828,000 square miles of land west of the Mississippi River from France for $15 million, doubling the size of the country. The land was purchased at a very low price of less than 5 cents per acre due to France's loss of territory in Haiti and Napoleon wanting to shift his empire to Europe to fund military campaigns. The purchase was important as it gave the U.S. control over vital trade routes and resources and prevented European powers from exerting influence over the territory.
The document announces Healthcare Sabha 2017, a national forum on public healthcare in India organized by Express Healthcare, an Indian Express Group publication. The event aims to create a blueprint to facilitate evidence-based policymaking, improve healthcare delivery excellence, and eliminate barriers to equitable access. Key objectives include co-creating a manifesto for a healthy India with four pillars: tackling the talent crunch in healthcare, developing a sustainable health financing system, ensuring good governance in public health, and improving access to quality health services and essential medicines. The event will bring together over 100 senior dignitaries from healthcare and government and feature speaker sessions, awards, and networking opportunities to deliberate on innovative solutions for achieving universal healthcare in India.
RECONNECT is a recruitment agency that provides recruitment services across multiple industries in Poland and Europe. It offers permanent and temporary recruitment services through dedicated consultants with expertise in industries like IT, finance, engineering, and marketing. The company was founded in Sweden in 2006 and established its Polish office in Krakow in 2007. It has expanded its recruitment services over time to include sectors like BPO/SSC and sales. RECONNECT aims to source top candidates through activities like daily screening, direct sourcing, networking, and leveraging its internal database. It prides itself on qualities like precision, timeliness, and adapting candidates to company culture. The recruitment process involves individualized action plans, and payment options include success fees or prepayment models.
The document provides the details and requirements for a coursework assignment on radio communication engineering. The assignment involves designing an audio broadcast system covering southeast England using a transmitter placed in central London. The design must consider modulation schemes, receiver design, radio propagation over land and atmosphere, frequency allocation, and transmission parameters. It provides four questions to address various technical aspects of the design, including radio propagation methods, derivation of the free space loss equation, frequency allocation and coverage estimates, modulation techniques, transmitter and receiver designs, and performance comparisons of AM and FM. It also provides relevant context on the course, outcomes, grading criteria, formatting guidelines, and academic policies.
This document summarizes and discusses several sources that describe the North Korean famine in the 1990s. It begins by outlining Barbara Demick's 2009 New Yorker article about a North Korean woman named Song Hee-suk who survived the famine. It then briefly summarizes a CARE representative's video about visiting North Korean kindergartens and noting severe child malnutrition. Finally, it provides short summaries of additional sources that discuss the causes of the famine, China's role in North Korean agriculture and food supplies, and the long-term effects of malnutrition on North Korean citizens.
Light is electromagnetic radiation that is visible to the human eye. It travels in waves and interacts with matter through absorption, reflection and refraction. Light has both wave-like and particle-like properties and comes in a spectrum of wavelengths, with each wavelength associated with a specific color.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Este documento discute varios desafíos metodológicos en la estimación del nivel medio del mar y la marea astronómica para el cálculo de la cota de inundación en la costa del Caribe colombiano. Los mareógrafos existentes carecen de referencias geodésicas confiables y las series de datos son cortas e incompletas. Se propone el uso de modelos numéricos acoplados para superar estas limitaciones y mejorar la estimación de estos parámetros oceanográficos fundamentales para el cálculo de la cota
The document outlines 10 stages for creating a magazine front cover in Photoshop. It describes inserting elements like a white background, main title, date, college name, issue number, article headers and pictures. The goal is to design an informative front cover for new students at the beginning of the school year.
PsykedInc is a design and technology firm that specializes in bringing creative ideas to life. They have extensive experience with branding, web design, and digital marketing projects. Their portfolio includes branding work for restaurants, spas, and breweries. They also have expertise in website design, packaging design, and social media promotion. PsykedInc aims to help companies grow through powerful creative content and design solutions.
This document provides a summary of a lecture on multipath fading channels for mobile communication systems. It discusses various topics related to multipath fading including shadowing (slow fading), fast fading channels, mathematical models, and probability models. Specific topics covered include the lognormal distribution of shadowing, the two ray model, modeling the wireless channel as a black box, an introduction to fast fading, and Doppler shift. References several papers on topics like fading channels, narrowband land mobile channels, and the WSSUS channel model.
This magazine is aimed at students aged 16-20 and focuses on topics relevant to them like acting and awards for students. The title "Term Times" is a play on words from well-known newspapers and suggests the magazine wants to seem official. Articles are placed at the bottom to show readers what to expect inside. The cover features a medium close-up shot of two students to represent the target audience.
This document discusses different types of tablets including the tablet personal computer, also known as a tablet PC, which is a portable personal computer integrated with a touchscreen as the primary input device. It references the Microsoft Tablet PC as an early example of a tablet computer that could be used as a laptop or tablet. The document provides several links for additional information on tablets, personal computers, tablet PCs, and the history of wax tablets.
El documento presenta 12 puntos sobre recursos humanos y emprendimiento. Algunos de los puntos incluyen contratar personas versátiles, ejercitar el aprendizaje continuo, definir la cultura organizacional antes de expandirse, y devolver valor a la comunidad.
This document discusses different types of tablets including the tablet personal computer, also known as a tablet PC, which was a full-fledged personal computer that could be used with a pen as an input device. It also mentions the Microsoft Tablet PC, which ran the Windows XP Tablet PC Edition operating system and allowed users to take handwritten notes directly on the screen. The document provides several links for additional information on tablets, personal computers, and the history of writing tablets.
Google is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engine, cloud computing, software, and hardware. It offers a variety of services and products including Google Search, Gmail, Google Drive, Android, Google Maps, Chrome and YouTube. Marissa Mayer was the President and CEO of Yahoo from 2012 to 2017.
The Louisiana Purchase was a treaty in which the United States acquired approximately 828,000 square miles of land west of the Mississippi River from France for $15 million, doubling the size of the country. The land was purchased at a very low price of less than 5 cents per acre due to France's loss of territory in Haiti and Napoleon wanting to shift his empire to Europe to fund military campaigns. The purchase was important as it gave the U.S. control over vital trade routes and resources and prevented European powers from exerting influence over the territory.
The document announces Healthcare Sabha 2017, a national forum on public healthcare in India organized by Express Healthcare, an Indian Express Group publication. The event aims to create a blueprint to facilitate evidence-based policymaking, improve healthcare delivery excellence, and eliminate barriers to equitable access. Key objectives include co-creating a manifesto for a healthy India with four pillars: tackling the talent crunch in healthcare, developing a sustainable health financing system, ensuring good governance in public health, and improving access to quality health services and essential medicines. The event will bring together over 100 senior dignitaries from healthcare and government and feature speaker sessions, awards, and networking opportunities to deliberate on innovative solutions for achieving universal healthcare in India.
RECONNECT is a recruitment agency that provides recruitment services across multiple industries in Poland and Europe. It offers permanent and temporary recruitment services through dedicated consultants with expertise in industries like IT, finance, engineering, and marketing. The company was founded in Sweden in 2006 and established its Polish office in Krakow in 2007. It has expanded its recruitment services over time to include sectors like BPO/SSC and sales. RECONNECT aims to source top candidates through activities like daily screening, direct sourcing, networking, and leveraging its internal database. It prides itself on qualities like precision, timeliness, and adapting candidates to company culture. The recruitment process involves individualized action plans, and payment options include success fees or prepayment models.
The document provides the details and requirements for a coursework assignment on radio communication engineering. The assignment involves designing an audio broadcast system covering southeast England using a transmitter placed in central London. The design must consider modulation schemes, receiver design, radio propagation over land and atmosphere, frequency allocation, and transmission parameters. It provides four questions to address various technical aspects of the design, including radio propagation methods, derivation of the free space loss equation, frequency allocation and coverage estimates, modulation techniques, transmitter and receiver designs, and performance comparisons of AM and FM. It also provides relevant context on the course, outcomes, grading criteria, formatting guidelines, and academic policies.
This document summarizes and discusses several sources that describe the North Korean famine in the 1990s. It begins by outlining Barbara Demick's 2009 New Yorker article about a North Korean woman named Song Hee-suk who survived the famine. It then briefly summarizes a CARE representative's video about visiting North Korean kindergartens and noting severe child malnutrition. Finally, it provides short summaries of additional sources that discuss the causes of the famine, China's role in North Korean agriculture and food supplies, and the long-term effects of malnutrition on North Korean citizens.
Light is electromagnetic radiation that is visible to the human eye. It travels in waves and interacts with matter through absorption, reflection and refraction. Light has both wave-like and particle-like properties and comes in a spectrum of wavelengths, with each wavelength associated with a specific color.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Este documento discute varios desafíos metodológicos en la estimación del nivel medio del mar y la marea astronómica para el cálculo de la cota de inundación en la costa del Caribe colombiano. Los mareógrafos existentes carecen de referencias geodésicas confiables y las series de datos son cortas e incompletas. Se propone el uso de modelos numéricos acoplados para superar estas limitaciones y mejorar la estimación de estos parámetros oceanográficos fundamentales para el cálculo de la cota
The document outlines 10 stages for creating a magazine front cover in Photoshop. It describes inserting elements like a white background, main title, date, college name, issue number, article headers and pictures. The goal is to design an informative front cover for new students at the beginning of the school year.
PsykedInc is a design and technology firm that specializes in bringing creative ideas to life. They have extensive experience with branding, web design, and digital marketing projects. Their portfolio includes branding work for restaurants, spas, and breweries. They also have expertise in website design, packaging design, and social media promotion. PsykedInc aims to help companies grow through powerful creative content and design solutions.
Дизайн для шести сигм (DFSS). Часть 2: MeasureSixSigmaOnline
Слайды вебинара "Дизайн для шести сигм (DFSS). Часть 2: Measure", который проходил 21 мая 2013 года.
Посмотреть запись вебинара можно по ссылке: http://sixsigmaonline.ru/load/16-1-0-537
Поведенческие факторы: основные типы, методы учёта, способы улучшения.
Обсуждаем:
1) Что такое поведенческие факторы и на какие типы их можно разделить?
2) Контроль и улучшение поведенческих факторов на выдаче (SERP) и внутри сайта. Хостовые и запросные факторы.
3) Как поисковые системы могут получать информацию о поведенческих факторах: бары, браузеры, счётчики?
4) Вопросы слушателей?
Видео доступно по ссылке: http://www.youtube.com/user/pixelplusru/videos
DOCFLOW PRO: Результаты исследования "На пути к цифровой трансформации"Stanislav Makarov
Представление результатов исследования Докфлоу на пленарной сессии конференции. Сопоставление российских данных с аналогичным исследованием MIT Sloan и Deloitte.
20.02.2014 Новые правила прохождения ТО: оценка автовладельцевВЦИОМ
20 февраля – в агентстве "Интерфакс" состоялась пресс-конференция генерального директора ВЦИОМ Валерия Фёдорова, в рамках которой были представлены итоги масштабного исследования «Новые правила прохождения ТО: оценка автовладельцев».
Взгляд со стороны или как люди из разных стран смотрят на одну и ту же веб-страницу. Юлия Суворова расскажет о том, какой интересный опыт для проектирования интерфейсов можно почерпнуть из кросскультурных исследований.
4. Получить информацию о задолженности (штрафе)
Найти адрес ближайшего отделения
Найти необходимые документы
Типичные задачи пользователей на госсайтах
Госавтоинспекция
МВД России
fssprus.rugibdd.ru
Федеральная служба
судебных приставов
nalog.ru
Федеральная
налоговая служба
5. Задача №1:
Получить
информацию о
задолженности /
способе
оплатить штраф
Узнайте, можно ли оплатить штраф на
сайте
gibdd.ru
Узнайте Ваш ИНН
nalog.ru
Получите информацию о наличии или
отсутствии задолженности
Получите информацию о наличии
/отсутствии задолженности
fssprus.ru
Типичные задачи пользователей на госсайтах
6. «Узнайте, можно ли
оплатить штраф на сайте»
«Узнайте Ваш ИНН»
«Проверьте наличие
задолженности»
«Проверьте наличие либо
отсутствие судебной
задолженности»
4,2 из 5
4,6 из 5
4 из 5
3,2 из 5
Группа №1: Получить информацию о задолженности
Эффективность Удовлетворённость
7. «Узнайте Ваш ИНН.»
Понятность и достаточность
инструкций
Техническое качество Удобство навигации Эмоциональный комфорт
3:17
3:52
1:20
5:14
«Узнайте, можно ли
оплатить штраф на сайте
gibdd.ru.»
Показатели субъективной удовлетворённости
nalog.ru
gibdd.ru
«Получите информацию о
наличии /отсутствии
задолженности»
«Получите информацию о
наличии /отсутствии
задолженности.»
fssprus.ru
Группа №1: Получить информацию о задолженности
8. 4 из 5 Пользователи не
сразу замечают
способ оплатить
штраф онлайн
gibdd.ru
9. 5 из 5 Таблица со
штрафами очень
длинная, в ней
сложно
ориентироваться
gibdd.ru
10. 3 из 5 Очень большие
сплошные тексты
сложны для
чтения с экрана.
Большинство
пользователей не
читает их вовсе
gibdd.ru
13. После нажатия на кнопку
«Найти» кажется, что на странице
ничего не изменилось.
2 из 5
fssprus.ru
14. Попадая в нужный
раздел, пользователи
бегло просматривают
текст, и не поняв
назначения раздела,
покидают его.2 из 5
fssprus.ru
Описание раздела и функций ФССП.
Основной функционал раздела –
проверка наличия / отсутствия
задолженности.
15. Задача №2:
Найти список
документов /
образец жалобы.
Найдите образец жалобы gibdd.ru
Найдите список документов, необходимых для
оформления социального вычета
nalog.ru
Найдите список документов необходимых для
восстановления водительского удостоверения
fssprus.ru
Типичные задачи пользователей на госсайтах
16. «Найдите список
документов необходимых
для восстановления
водительского
удостоверения»
«Найдите список
документов, необходимых
для оформления
социального вычета»
«Найдите образец жалобы»
4,2 из 5
3,6 из 5
Группа №2: Найти список документов / образец жалобы
Эффективность Удовлетворённость
3,5 из 5
17. Понятность и достаточность
инструкций
Техническое качество Удобство навигации Эмоциональный комфорт
4:10
0:24
1:00
«Найти список документов
необходимых для
восстановления
водительского
удостоверения.»
«Найти список документов,
необходимых для
оформления социального
вычета.»
«Найти образец жалобы.»
nalog.ru
gibdd.ru
fssprus.ru
Группа №2: Найти список документов / образец жалобы
Показатели субъективной удовлетворённости
18. 3 из 5
Пользователи не
замечают
раздел,
позволяющий
решить задачу
на сайте gibdd.ru
gibdd.ru
24. Задача №3:
Найти нужное
отделение
ГИБДД/ФНС/ФССП
Найдите адрес ближайшего отделения ГИБДД gibdd.ru
Определите номер и найти адрес своего
отделения налоговой службы
nalog.ru
Найдите адрес отделения ФССП
fssprus.ru
Типичные задачи пользователей на госсайтах
25. «Найти адрес ближайшего
отделения ГИБДД.»
«Определить номер и
найти адрес своего
отделения налоговой
службы»
«Найти адрес отделения
ФССП»
4,4 из 5
3,6 из 5
Группа №3: Найти нужное отделение
Эффективность Удовлетворённость
3,8 из 5
26. Понятность и достаточность
инструкций
Техническое качество Удобство навигации Эмоциональный комфорт
2:02
2:37
5:32
«Найти адрес
ближайшего отделения
ГИБДД.»
«Определить номер и
найти адрес своего
отделения налоговой
службы. »
«Найти адрес
отделения ФССП.»
gibdd.ru
nalog.ru
fssprus.ru
Группа №3: Найти нужное отделение
Показатели субъективной удовлетворённости
27. 5 из 5 Пользователям
сложно
ориентироваться
в классификации
отделений ГИБДД
gibdd.ru
33. gibdd.ru
nalog.ru
fssprus.ru
поиск штрафа
оплата задолженности
все электронные услуги на
сайте сгруппированы
возможен поиск по очень
большим массивам
данных
Выводы об удобстве сайтов для пользователей
необходимость переключения
между сайтом ГИБДД и сайтом
госуслуг
поиск справочной информации о
документах или контактов
сильно затруднён из-за сложной
навигации
из-за запутанной навигации
очень сложно найти справочную
информацию, проверить
наличие задолженности и искать
нужные данные по базам