The document discusses the evolution of communications technology in businesses from switch-centric closed systems focused on devices to more open, software-centric, and web-based systems integrated with other business applications and workflows. It also talks about how Sphere, a small software company, was acquired by NEC and the need to modernize communications platforms to make them a more integral part of business operations and value.

2. Sphere

5. should become… This. This…

6. I’ll call it a converged PBX!

7. But, how can communications become more integral with business?

8. Human Communications Enterprise Business Apps CRM ERP SCM HR Decisions & Actions Tasks & Information Streamlined Workflows

9. Enterprise Business Apps People Communications CRM ERP SCM HR PBX Typical “ Telecommunications”

10. Enterprise Business Apps People Communications CRM ERP SCM HR PBX Service-Oriented Communications Platforms

11. To get to the $$ we can’t just dress up the old guy.

12. “ RUNS THE BUSINESS” “ MAKES PHONECALLS” Importance to the business depends on how you view its value: Data Center Voice Network Help Desk Data Network Desktop Apps Development Apps Support Finance / Admin Distribution of IT Staffing Resources, North America 2009 Source: Gartner IT Metrics Data 2009

13. TASKS & INFORMATION DECISIONS & ACTIONS Data Center Voice Network Help Desk Data Network Desktop Apps Development Apps Support Finance / Admin Distribution of IT Staffing Resources, North America 2009 Source: Gartner IT Metrics Data 2009 TOOLS PEOPLE

14. JSR 286 JSR 286 Portal Container Portlet Portlet Communication Web Services Joe’s Portal

16. Switch-centric Closed Systems Device Emphasis IP-centric Kinda-Open Multi-Modal (UC) Software-centric Web-centric User Emphasis Then Today eMerging!