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The 3 Pillars of Voice (AI)


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There are 3 fundamental pillars of voice that are driving wide-spread adoption of voice in technology. Hear about them here.

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The 3 Pillars of Voice (AI)

  1. 1. The 3 Pillars ofVoice… Dec. 2017 CoryTreffiletti Chief Marketing Officer Voicera ( 1
  2. 2. The future is not in what you see, but what you say… andthatVoice isgettinglouder. 2
  3. 3. Consumers are very interested. 3
  4. 4. And we’vereacheda tippingpoint… Humans can stop having to learn how to understand machines and machines can finally understand humans. Thiscreatesanewopportunityfortechnology. 4
  5. 5. Voice is considered the entry point forAI solutions 5
  6. 6. There is a clearly delineated landscape of voice-drivenAI starting to emerge… 6
  7. 7. There are 3 pillars of voice Information-centric Action-centric Conversation-centric 7
  8. 8. Information-centric servicesare driving fast adoption in the consumer landscape source:eMarketer 8
  9. 9. eMarketerpredictsnearly33% ofUS internet userswill usevoiceassistantsby 2019 source:eMarketer 9
  10. 10. Information- centricVoice  Focuses on the interaction between human and machine  Commonly tied to a specific device (Google Home,Apps on phones)  Pioneered by Google and Apple (Siri)  Intended to deliver answers to questions  “Hey Google – what is the weather forecast for today”  “Siri – what time is my dentist appointment”  Started at home, but beginning to enter into the workplace 10
  11. 11. Theinformation beingrequested is veryconsumer- centricathome 11
  12. 12. Action-centric Voice  Primarily focused on the interaction between human and machine  Mostly tied to a specific device (Alexa on Echo, Apps on phones)  Pioneered by Alexa (Amazon) and Siri (Apple)  Intended to drive questions  “Alexa – start a one minute timer”  “Alexa – playThunder by Imagine Dragons”  Started at home, but beginning to enter into the workplace 12
  13. 13. Usageofthesetoolsisverytiedtoaspecificdevice 13
  14. 14. Conversation- centricVoice  Focuses on human to human interaction with machine augmentation  Currently being pioneered byVoicera  Connects previously untapped value to existing collaboration tools (multi-modal)  Voice Commands: “Okay Eva – make sure we organize a follow up conversation for next week with the client”  Follow up email: Eva says your meeting was 67% more positive than your last meeting with the client  CRM Update: “Organize a follow up conversation for next week with the Acme” pushed into Salesforce  Very focused on the workplace and connecting to workflows 14
  15. 15. Highlights, recording delivered, pushed into systems like Slack for post- meeting activation 15
  16. 16. Post-meeting email provides daily record of highlights and actions from every meeting in easy to use format. Access to recording & transcription Basic sentiment & analytics Recap of highlights and moments Word cloud to recap key themes 16
  17. 17. Our bet, and what is starting to pan out, is that this will move from the home to the work environment  Amazon announced “Alexa for Business”: is-putting-alexa-in-the-office/  Voicera launches your in-meeting virtual assistant to take notes and identify actions: open-beta-for-an-ai-that-captures-what- matters-in-your-meetings/ 17
  18. 18. Benefits ofVoicera over other tools at work  Device independent instead of tethered to an office.  Imagine taking your Alexa device to a customer meeting, or in your phone call while in the car.  Collaboration focused and workflow integrated.  We integrate the outputs into tools like Salesforce. Has sharing and collaboration features.  Multi-modal  Eva takes commands but responds in an interface not verbally.  Partnered with conference providers (not competitive to them.)  We would embed in BlueJeans and other providers.  In-meeting and post-meeting rather than the device you use to start a meeting.  Produces a conversations inbox which provides conversation intelligence, transcripts and analytic outputs that integrate into your workflow. A lot of the value is in the action post meeting. 18
  19. 19. Find out more Visit and sign up for Eva 19