18.03.2022 api force presentation template

All contents © MuleSoft, LLC
Welcome to APIForce
Swiss API Community
Fiona Leibundgut, Creativity Success Artist
ﬁona.leibundgut@mulesoft.com

APIForce Community
Introduction of the Team
Andreas Oberrauter Amir Khan
API Artist
aoberrauter@mulesoft.com
API Activist
amir.khan@mulesoft.com
Mihael Bosnjak
Error Handler
mbosnjak@mulesoft.com
Fiona Leibundgut
Creative Success Artist
ﬁona.leibundgut@mulesoft.com

APIForce Community
Special Guests

APIForce Community
Agile Board for Today
TODO DONE
10 min
Welcome & Introduction to APIForce
Successfully implementing API strategies 40 min
Integration in Sustainability 30 min
BREAK + Community Track 15 + 25 min
Develop your cloud apps offline 50 min
Introduction to MuleSoft Composer 25 min
BREAK 15 min
Wrap-up, closure & next steps 15 min

APIForce Community
TODO DONE
10 min
BREAK 15 min
Apero & Networking Open end…

Successfully implementing API strategies
MuleSoft Platform at Interdiscount

9
• Starting Point
• Vision Interdiscount
• API Led
• Platform journey 2020 2021 2020
• Strategy 1 2 3 (explained with live demos)
• Q&A 🡪 We will be available after presentation
Agenda

10
▪ Retailer in Switzerland with two brands
▪ 1.1 billion turnover
▪ 1,800 employees, 70 in IT
▪ Division of the Coop Cooperative
▪ Interdiscount brand
▪ Largest Swiss omni-channel provider in
home electronics
▪ 180 points of sale
▪ Online Shop
▪ Brand microspot.ch
▪ Online store with comprehensive non-food
range
▪ 750'000 products on offer
Interdiscount

11
P
I
M
Overview Main Data Flows & Systems
for Online Business
55
Partners /
Distributors
Interdiscount
ERP
Article master data
Order
Order Response
Delivery Note
Invoice
Invoice Document
Online Shop
Interdiscount
Warehouse
Article Data
Order
Drop shipment
Shipping from
warehouse

12
Integration jungle before the project
55 Partner
SaaS
Integration extern
ERP
Shop
H
H
A
A
A
H
A Article master
Article marriage
• 2007: Setup A54, FTP with Bash scripts
• 2011: Introduction TH-Tool, Java
• 2015: Introduction ODM, Java
• 2015: AtWorks, Powershell
• 2017: Building the Seeburger platform
• 2018: SaaS Brickfox
Integration intern
• 2000: batch jobs with file transfer
• 2018: google pub-sub

Vorname Nachname, Ort, Datum
API-Strategy
Why does your company need an API strategy?

14
• Customer needs adapt to
technological possibilities.
• The delay results from the time it
takes for companies to turn
technologies into marketable
products and services.
Development of customer needs
Technology and customer needs run exponentially, with a
slight time lag.
Customer needs
Organizations
DYNAMIC

15
• The strategic transformation gap
arises if the business model
does not adapt quickly enough.
• The operational transformation
gap occurs when the
development of processes, IT
systems, or employee
competencies cannot keep pace
with the dynamics of change.
Transformation gaps put organizations at risk
Transformation gap
Two transformation gaps need to be closed:
▪ Strategic transformation gap
▪ Operational transformation gap
DYNAMIC

Implementation of the API strategy

17
Procedure
Implementation of the API strategy
Spring 2020 Sommer 2020 Autumn 2020 Winter 2021 Today
Integration &
API Strategy
▪ Platform
▪ Capabilities
▪ Control
Requirements
derived
Product
evaluation
▪ Seeburger
▪ Apigee
▪ MuleSoft
▪ (SAP PI, CPI)
Pilot with
MuleSoft
• Integration
Salesforce
Sales Cloud for
B2B customers
• Integration and
replacement of
the existing
pricecrawling
service
Product decision
• Create
architectural
principles
• Roadmap
• Training
• Platform
development
Start
implementation
• Elaboration
Solution Design
Distributors
Integration
• Development
guidelines
Ongoing
implementation
Implementation of
the integration
strategy with every
change in the IT
landscape

18
▪ Traditional and modern integration can be combined
▪ Classic EDI/EDIFACT data exchange
▪ API management for Microservie integration
▪ Hybrid integration platform for on-prem to multi-cloud integration
▪ Decentralized runtime environment
▪ Central management and monitoring
▪ Decoupling anchored as "API-led" architectural principle
▪ Modern user interface -> attractive for employees
Why MuleSoft?
Azure
On-prem
coop Internet

19
Solution approach article master data integration
Partner
SaaS
Inte-
gration
ERP
Shop
Experience
Process
System
sFTP/XML AS2/EDI
sFTP/
EDIFACT
sFTP/csv https/json
sFTP/XML
ArtStamm
csv Idoc/DB
A
Idoc/xml
H
H
A Article master
Article marriage
ArtVer

Platform journey

21
Path to value
API-led Incubated
● Onboarding
● Recruitment and training of
developers on new tools and
procedures
● Investment in creating reusable
frameworks and templates
● Identify and resolve issues with
new features and functionality
API-led Industrialized
● Accelerated adoption
● Developers adopt reuse
mentality
● Increased reuse of assets
● Quicker TTM of new assets
API-led Harvested
● Vast majority of applicable
requirements delivered
through reuse / refactoring of
existing assets available
through central exchange(s)
* Benchmark ranges are based
on MuleSoft customers across
geographies, industries, and
size. Experience with MuleSoft
range from 6 months to 3 years.
API-Led Incubated API-Led Industrialized API-Led Harvested
Cost/
Value
Time
Value
Higher Speed from Reuse 1.5x 3x 5x
Higher Speed from ease of
use and self service
1.5x 2x 4x
Higher productivity from
reduced maintenance
20% 90% 250%
Higher Project Throughput 30% 300% 300%
Integration Cost

23
Anypoint Visualizer – Oktober 2021
Architecture – Troubleshoot – Policies

24
Referenz: https://eu1.anypoint.mulesoft.com/visualizer/#/views/55039842-5927-46a5-abc1-2d89320bfc71/production
Anypoint Visualizer – March 2022
Architecture – Trbouleshoot – Policies

25
Anypoint Visualizer – Availability Service
Architecture – Troubleshoot – Policies

26
Strategy 1/3 – Never say No
No Implementation
(MuleSoft Platform)
Implementation
(Alternative Platform)
🡪 No obligation!
New demand for
Systems Integration
Architecture
Board

27
Strategy 2/3 – Know How Transfer
Team A
Team B
Team C
Team D
Team E
Team PINT

28
Tools
AnypointStudio – Postman – GitHub – Passwordstate

29
Anypoint Studio
Hello API – Flow & Deployment nach CloudHub mit GitHub Actions
Live Demo 1 – Anypoint Studio

30
Anypoint Exchange API Inventory

31
API Gateway
Hello API – Demo Contract
Live Demo 2 – Exchange & API Gateway

32
Strategy 3/3 – API Gateway Orchestration
API
MuleSoft
API Gateway (Policies – SLAs – Contracts)
API
External
API
Interdiscount
Exchange
System A System B System C System D

34
• Scalable 🡪 Never Say No
• KnowHow Transfer 🡪 Into All Teams
• API Gateway 🡪 API Inventory

37
“MuleSoft perfektioniert Verwaltung und Betrieb von APIs
von Design über Exchange bis Runtime und Monitoring.
Besonders überzeugt mich die Skalierbarkeit sowie die
kurze Time to Market für die Implementierung einer API. -
Und neben all dem: es macht spass mit dieser Plattform
zu arbeiten!“
Markus Witschi, Product Owner Integration

38
André Bally
ICT-Architekt Senior und Product Owner Integration
markus.witschi@interdiscount.ch
+41 79 290 49 13
https://www.linkedin.com/in/andre-bally/
Danke
Markus Witschi
Product Owner Integration
markus.witschi@interdiscount.ch
+41 79 290 49 13
https://www.linkedin.com/in/markus-witschi-709627a/

COFFEE BREAK (15 min)
APIForce Zurich

Community Track
APIForce Zurich

Rules of the Game
● Every Team will have one Pyramid and Purr.
● The Pyramid-stand is placed diagonally on one side of the table.
● The rings are placed diagonally on the other end of the table.
● Build the pyramid without touching the rings with your hands. You can use the Purr.
Community Track

Rules of the Game
● Every Team will have 3 balls, 3 cups and 1 Purr.
● Place the balls on one side and the cups 4 meters away from the balls.
● Goal is to put each ball into 1 cup without touching the balls with your hands.
Community Track

APIForce Community
TODO DONE
10 min
BREAK 15 min
BREAK 15 min

Develop your cloud apps oﬄine
APIForce Zurich
Gerta Sheganaku & Waldemar Hummer,
LocalStack

APIForce Community
TODO DONE
10 min
Integration in Sustainability 30 min BREAK 15 min
BREAK 15 min

Introduction to MuleSoft Composer
APIForce Zurich
Andreas Oberrauter & Amir Khan
MuleSoft

HR
How can I quickly and easily
onboard new employees?
Service
How can I help agents avoid
swivel-chairing between apps?
76%
of line-of-business users are
involved, or wanted to be, in
new ways to enhance internal
digital services
Sales Ops
How can I streamline this manual
process and boost collaboration?
Business users need simple ways to access data
54%
are frustrated with how
challenging it can be to
stitch disparate systems
together
Report: The state of business and
IT innovation
Report: The state of business and
IT innovation
They want to improve digital services, but are hindered by disparate apps

Business users need simple ways to access data
Directly from Salesforce versus logging into yet another application

With governance and visibility for IT
Business teams
How can I free up more time for
innovation, vs. integration?
IT
51%
would like faster
project delivery
Business users can integrate conﬁdently with a secure, IT-approved solution
Report: The state of business and IT
innovation
68%
of line-of-business
users want to
collaborate with IT
Report: The state of business and IT
innovation

Improve process
visibility and boost
operational eﬃciency
by synchronizing sales
data and automating
quote-to-cash processes
Improve how
distributed teams work
together by automating
updates and project
notiﬁcations
Speed up employee
onboarding and promote
employee development
programs via automations
and real-time data syncs
Connected experiences, made simple
Streamline
Sales Operations
Elevate
Customer Service
Foster
Team Collaboration
Enhance
Employee Experience
And more with
Maximize service
team’s productivity and
streamline case
handling and resolution
with real-time data and
automations
MS Teams

Create invoices in NetSuite or Xero using latest
account, contact, product data from Salesforce
>
Automatically create new opportunity to upsell
upon customer payments and notify account
teams
>
And more with
Opportunity
Payment
Renewal
Invoice
Order
Fulfillment
Configure
Products Pricing Contracts
Quote
Quote-to-Cash Process
Uncover Upsell Opportunities
Increase Invoice Accuracy
Streamline sales operations with clicks, not code
Capability coming soon
>
Keep Salesforce up-to-date with NetSuite
billing, price books, currency, taxation and
payment data
<>
Automate General Ledger Management
Notify account teams when actual orders or revenue in
NetSuite are less than forecasted in Salesforce
>
Ensure Forecast Accuracy
Keep your CRMs across different
divisions, geographies and businesses in sync
<>
Simplify Lead & Account Management
Trigger downstream activities by handing-off
customer, account, and product SKUs from
Salesforce to NetSuite or opportunities to Asana
>
Kickstart Order-to-Cash Process
Reduce manual errors and automate customer,
contacts, and price books data uploads from
Google Sheets to Salesforce
<>
Import Data Confidently
>
View and reserve NetSuite inventory in real-time
directly within Salesforce when creating quote
<>
Automate Inventory Management
MS Teams

MuleSoft Composer
for Salesforce
Empowering business teams to connect apps
and data to Salesforce fast — with clicks, not code
Integrate apps and data, instantly
No more waiting on development resources to unlock data.
Empower everyone to access data with clicks, not code
Compose a 360° customer view faster
Integrate your apps and data to Salesforce easily with a library
of connectors and templates
Build automations to boost productivity
Eﬀortlessly create connected experiences by taking the right
action with the right data at the right time
Introducing

Connectors available now and rolling out monthly
Coming
Soon
Available
Now
18
Connectors
Additional connectors rolling out monthly

Quiz Game
MuleSoft Composer
Scan QR Code
or
Go to menti.com and
enter 5664 1494

COFFEE BREAK
APIForce Zurich

Integration in Sustainability
APIForce Zurich
Fiona Leibundgut, MuleSoft

Quiz Game
Sustainability
Scan QR Code
or
Go to menti.com and
enter 5838 4153

“Twentieth Century technology,
speciﬁcally mechanization and other
industrial processes, got us into the
climate change conundrum. Can 21st
Century data and digital technology help
us get out of it?”
Source: BCG, How Tech Oﬀers a Faster Path to Sustainability

#1
Sustainability is the
Sustainability action
is becoming imperative
and more urgent
Technology is a catalyst for
sustainable growth
Source: McKinsey & Co.
risk to company growth

Barriers to Impact
Business Challenges Technology Challenges
● Technology is a catalyst for impact, but
sustainability is rarely part of the IT
strategy
● IT budgets and capacity do not include
planning for sustainability
● Making ESG data accessible internally
and externally
○ Foster collaboration
○ Accelerate green impact through
partners
Become a leader in Sustainability
Customer experience
Reduce Costs
Regulatory pressure

Sustainability relies on Data and Process Integration
SAP
!
!
!
!
!
Your company Sustainability Goals
Supply Chain eﬃciency
Circular Economy
Operational eﬃciency
New sustainable business models
Single carbon view
ESG Reporting
But roadblocks get in the way

Sustainability relies on Data and Process Integration
But roadblocks get in the way
Integration
Universal API
management
Automation API ecosystems
Supply Chain eﬃciency
Circular Economy
Operational eﬃciency
New sustainable business models
Single carbon view
ESG Reporting
Your company Sustainability Goals

Smart energy products Insurance protection
cover for losses from
natural catastrophes
Due diligence and
transparency in supply
chain
Sustainable Events
The recycling of process
waste, in particular
paper materials
Collaboration with
Nespresso
Life Cycle Analysis
(LCA) for holistic
product environmental
footprint.
Circular concrete

Wrap-up, closure & next steps
APIForce Zurich
Fiona Leibundgut, MuleSoft

18.03.2022 api force presentation template

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