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CATCHPOINT SYSTEMS
Monitoring as a Service Platform
EXPECTATION
REALITY
AROUND THE CORNER!
Discover performance problems
before customers are impacted.
POOR PERFORMANCE = CUSTOMER
LOSS
After 2 seconds 40% of online shoppers
will leave	
  
POOR PERFORMANCE = CUSTOMER
LOSS
75%will never come back	
  
POOR PERFORMANCE = CUSTOMER
LOSS
2% complain on social media
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 14
HOW CAN WE ASSURE PERFORMANCE
TODAY?
IT spends 46 Hours per Month on
average in“War Room”Troubleshooting Sessions
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 15
CHALLENGE TO THE PERFORMANCE
PROBLEM
Hardware	
  
Database(s)	
  
Application	
  
Code	
  
Ads	
  
Widgets	
  
CDNs	
  
DNS	
  
Network	
  Datacenter	
   ISPs	
  
Internet Peering	
  
Browsers	
  
Public DNS	
  
End	
  User	
  Experience	
  
Social	
  
Clouds	
  
Latency	
   Routers	
  
Load Balancers	
  
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 16
WHAT WE NEED
Catch problems before customer impact
Optimize to be faster
Lower IT operation costs
1
2
3
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 17
OUR APPROACH: 3 STEPS
Measure
AnalyzeOptimize
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 18
HOW
19CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
MEASURE
MEASURE
20CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
MEASURE
21CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
MEASURE
22CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 23
ANALYZE
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 24
ANALYZE
DNS	
  FAILURES	
  
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 25
ANALYZE
PROBLEM	
  SOLVED	
  
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 26
OPTIMIZE
275/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED
OPTIMIZE
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 28
JUDGING THE JUDGES
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 29
WHAT THEY ARE SAYING
“ Triages & troubleshoots in minutes”
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 30
WHAT THEY ARE SAYING
“ 99% of problems identified & solved
before their customers are impacted ”
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 31
WHAT THEY ARE SAYING
“ Identified major release problem in
90 seconds ”
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 32
OUR EXECUTIVE TEAM
VP - DoubleClick – Google
10+ years in performance monitoring
Mehdi
CEO
Chief Architect DoubleClick
Built our own No/SQL – In Memory DB
Scotte
CTO
Lead Engineer for DoubleClick.
Veronica
Chief Engineer
Product development lead for DoubleClick
Dritan
CPO
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 33
WHO CAN BENEFIT FROM CATCHPOINT
Stakeholders
More traction
Sales triggers
•  Ad Serving
•  Media
•  Healthcare
•  Travel
•  Virtualization
•  New providers
•  New application roll-outs
•  Geo-targeted campaigns
•  New business expansion
C-level, IT Operations, Application Owners, Line of Business,
Marketing, Web Development, User Experience teams, Architects…
•  eCommerce
•  Technology
•  Cloud migration
•  Datacenter consolidation
•  New technology
•  Mobile
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 34
BUSINESS MODEL
•  Subscription model
•  Virtual currency: Points
•  Points spent towards usage
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 35
THANK YOU
Mehdi Daoudi, CEO
mehdi@Catchpoint.com
@catchpoint
@mdaoudi
Check our blog about Performance & Monitoring:
http://blog.catchpoint.com

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Catchpoint Presents at Under the Radar 2013

  • 1. CATCHPOINT SYSTEMS Monitoring as a Service Platform
  • 2.
  • 3.
  • 7.
  • 8.
  • 9.
  • 10. Discover performance problems before customers are impacted.
  • 11. POOR PERFORMANCE = CUSTOMER LOSS After 2 seconds 40% of online shoppers will leave  
  • 12. POOR PERFORMANCE = CUSTOMER LOSS 75%will never come back  
  • 13. POOR PERFORMANCE = CUSTOMER LOSS 2% complain on social media
  • 14. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 14 HOW CAN WE ASSURE PERFORMANCE TODAY? IT spends 46 Hours per Month on average in“War Room”Troubleshooting Sessions
  • 15. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 15 CHALLENGE TO THE PERFORMANCE PROBLEM Hardware   Database(s)   Application   Code   Ads   Widgets   CDNs   DNS   Network  Datacenter   ISPs   Internet Peering   Browsers   Public DNS   End  User  Experience   Social   Clouds   Latency   Routers   Load Balancers  
  • 16. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 16 WHAT WE NEED Catch problems before customer impact Optimize to be faster Lower IT operation costs 1 2 3
  • 17. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 17 OUR APPROACH: 3 STEPS Measure AnalyzeOptimize
  • 18. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 18 HOW
  • 19. 19CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13 MEASURE
  • 20. MEASURE 20CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
  • 21. MEASURE 21CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
  • 22. MEASURE 22CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED5/21/13
  • 23. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 23 ANALYZE
  • 24. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 24 ANALYZE DNS  FAILURES  
  • 25. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 25 ANALYZE PROBLEM  SOLVED  
  • 26. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 26 OPTIMIZE
  • 27. 275/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED OPTIMIZE
  • 28. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 28 JUDGING THE JUDGES
  • 29. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 29 WHAT THEY ARE SAYING “ Triages & troubleshoots in minutes”
  • 30. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 30 WHAT THEY ARE SAYING “ 99% of problems identified & solved before their customers are impacted ”
  • 31. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 31 WHAT THEY ARE SAYING “ Identified major release problem in 90 seconds ”
  • 32. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 32 OUR EXECUTIVE TEAM VP - DoubleClick – Google 10+ years in performance monitoring Mehdi CEO Chief Architect DoubleClick Built our own No/SQL – In Memory DB Scotte CTO Lead Engineer for DoubleClick. Veronica Chief Engineer Product development lead for DoubleClick Dritan CPO
  • 33. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 33 WHO CAN BENEFIT FROM CATCHPOINT Stakeholders More traction Sales triggers •  Ad Serving •  Media •  Healthcare •  Travel •  Virtualization •  New providers •  New application roll-outs •  Geo-targeted campaigns •  New business expansion C-level, IT Operations, Application Owners, Line of Business, Marketing, Web Development, User Experience teams, Architects… •  eCommerce •  Technology •  Cloud migration •  Datacenter consolidation •  New technology •  Mobile
  • 34. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 34 BUSINESS MODEL •  Subscription model •  Virtual currency: Points •  Points spent towards usage
  • 35. 5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 35 THANK YOU Mehdi Daoudi, CEO mehdi@Catchpoint.com @catchpoint @mdaoudi Check our blog about Performance & Monitoring: http://blog.catchpoint.com