EMEA10: E2C Welcome and Opening Keynote
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Mike's motivational keynote will elevate the typical I.T. tech to gain prestige, power and more money by becoming what he calls a "User Advocate".
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EMEA10: E2C Welcome and Opening Keynote
- 1. E2C Conference John McGlinchey UK Director, CompTIA
- 5. Thank you to the advisory committee • Andrew Smith, Open University • Gerard Craughwell, Senior College Dun Laoghaire • Richard Cotton, Cornwall College • Ian Green, Liverpool Community College • Terry Salt, Barnfield College • Kirk Redhead, ITEC Learning Technologies • Stuart Philip, Highlands College • Ken Lamb, Milton Keynes College • Robin Brown, Telford College of Arts & Technology • Fiona Baxter, Warrington Collegiate
- 6. Over the past 12 months...
- 8. A Couple of Reminders... Use #EMEA10 if you tweet during the EMEA Member Conference. Set your ringer to vibrate
- 9. The User Advocate Or, How to Gain Power, Glory and Money in the IT Industry with Relatively Little Effort Mike Meyers, Total Seminars, LLC
- 10. Techs are Reactive, not Proactive We see a problem and react to it The classic “Break/Fix” Reactive attitudes lead to stagnation “I know what I need to know” There’s a better way to think…
- 11. The User Advocate Recognizes the processes, the Zen, of the organization and actively works in an advocacy role to promote the benefits of IT and to aggressively implement IT solutions to that organization.
- 12. The User Advocate’s Policy User Advocates are proactive User Advocates are “part of the team” Break/Fix “with a twist” Respects, but does not rely on channels, chains of commands or established policies
- 13. Why User Advocacy? Personal growth Advancement Reduced workload Job satisfaction
- 14. Manifesting the User Advocate Defining your organization Searching for IT shortcomings Personal training to create solutions User training Development a support spy ring
- 15. Defining your Organization Pick your organization! – You don’t have to take on the entire system! – A section, a physical plant, department “We” – not “Them” What do we do? How is IT manifested?
- 16. Understanding the Organization Access - The power of IT support The service call – your primary tool What application’s does your organization use?
- 17. Searching for IT Shortcomings Chasing complaints – Your customers – Your customer’s customers Observation
- 18. IT Shortcomings Application User Training – Failure to use provided tools – Failure to perform basic personal support Resource Access
- 19. Personal Training to Create Solutions Learning the applications User Advocates can write code! – Macros – Scripts – “Real” Code Learn the hardware Certification!
- 20. Certification No such thing as a terminal certification Learning is a life-long process Certifications are the de facto CEUs of the IT industry “It’s what we do!”
- 21. Manifesting Personal Training Classroom Instruction Seminars Personal Training – Books – Magazines – Websites
- 22. User Training Application Training General OS Training Personal Maintenance Personal Backups
- 23. Developing a Support “Spy Ring” Every organization is filled with nerdy “wannabies” – help them! Adhoc support training Level 0 Techs
- 24. User Advocacy Is Hard! You have to love IT - “CIC” Long hours You'll be loved – and hated The more successful your program, the less fun you'll have -The “M” word!