1. (1) Which of the following influences organizational culture and, thus, organizational buyer behavior? culture marketing activities organizational values motives all of the above 2. (1) Different functional areas of an organization often do all of the following EXCEPT _____. play different roles in the purchase process utilize different information sources use different evaluative criteria assign different weights to evaluative criteria all of the above are done by different functional areas 3. (1) For products in which stage of the product life cycle are the engineering and R&D likely to be key functions influencing the purchase decision? introduction growth maturity decline fortification 4. (1) Which of the following is an organizational purchase situation? nominal modified rebuy limited extended routine 5. (1) Payments, warranties, delivery dates, and so forth represent _____. purchase specifications product specifications terms and conditions postpurchase evaluation relationship marketing 6. (1) Given the informational role of the web in today's B2B environment, salespeople need to adopt the role of solution provider adopt the role of information provider replace the use of search engines redesign corporate websites all of the above 7. (1) _____ involve both organization characteristics (e.g., size, activities, and location) and characteristics of the composition of the organization (e.g., gender, age, education). Firmographics Psychographics Demographics Geographics Behaviorgraphics 8. (1) General Electric commits millions of dollars a year to research and development to develop new products. How would this be classified with respect to general organizational objectives and the nature of the organizational activity? commercial objective, routine activity commercial objective, complex activity commercial objective, technical activity cooperative objective, technical activity nonprofit objective, complex activity 9. (1) Which of the following is NOT an objective uncovered through research that drives the management of privately held firms? building a place for the entire family to work and be involved becoming wealthy avoiding corporations and working for others build a lasting "empire" change governmental regulations 10. (1) Which of the following is NOT considered a user reference group in organizational buying? lead user trade press early adopters followers all of the above are considered a user reference group 11. (1) Which of the following is a reason for the significant role of salespeople in industrial markets? Because it is the least expensive form of communication for the selling organization. Business buyers prefer to do business with firms they know, like, and trust, and sales personnel are the most common representative of the selling organization. Because advertising has been shown to not have any positive impact on awareness and sales. Business buyer.