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Real-Time Marketing Is So Last
Year: Getting Ahead of Your
Real-Time Data
#SMTLive
#SMTLive
Join the Conversation…
Follow along and share
your thoughts on
Twitter at #SMTLive
Submit your
questions in the
GoToWebinar
Presentation window
#SMTLive
Our Speakers
Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and
creating buzz for leading technology, consumer products, financial services and professional services organizations. Paul is
the author of five “Dummies” books including Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing
for Dummies 3rd Edition (Wiley 2012). @PaulDunay
Drew Neisser is the founder of Renegade, the NYC-based social/marketing agency. He is the champion of Marketing as
Service, a philosophy he espouses in his writings on FastCompany.com, PSFK, Social Media Today and TheDrewBlog
among others. Drew has spoken at numerous industry events and is frequently quoted in the press including appearances
on Nightline and ABC World News Tonight. He currently serves on the Board of Directors of the Urban Green Council and
Duke NY. Feel free to ask Drew about his obsession with Ben Franklin. @drewneisser
Dipayan Gupta leads the social media team at New York Life, where he is responsible for translating 170 years of brand
equity to new and emerging platforms. He also works closely with the company's 12,000 agents to #KeepGoodGoing. He
holds an M.A. from New York University in Journalism, and a B.A. from Amherst College in Political Science. Dipayan spent
his childhood in New Delhi and Toronto, and currently lives in Brooklyn, NY. @piron
Janelle Johnson is responsible for everything from email marketing, webinars and content creation to lead generation
and nurturing. She is a key player in the development of all processes for lead and pipeline cultivation and maturation,
and driving tight alignment between the sales and marketing teams. Janelle has been named to SLMA’s “20 Women to
Watch” list as well as the “50 Most Influential People in Sales Lead Management.” @janelle_johnson
Perspective on Real-Time Marketing
Drew Neisser
Founder & CEO, Renegade LLC
January 16, 2015
5
@DrewNeisser Renegade.com
RTM Success is the Exception
6
@DrewNeisser Renegade.com
RTM: Prepare to Be Spontaneous
R = Relevance
T = Teamwork
M = eMotion
7
IMPROVING CONVERSIONS:
Testing & Optimization
A/B Testing
For 2 years running,
A/B testing is the most used
method for improving conversion.
- Econsultancy
What to Test
Content Structure Design
Subject Line
Headline
Button Copy
Offers
Copy Length
Placement
Number of Form Fields
Mobile-Friendly
/Responsive
Layout
Colors
Images
HTML vs Text
SEO Audit Email Testing
Layout 1 Layout 2 (3 subject lines)
SEO Audit Email Testing
Control Offer Test
Real time marketing
Dipayan Gupta
Head of social media marketing & strategy
New York Life is social
#1 #2 #2 #4 #4
+184,000
followers
+599,900
fans
+11,300,000
views
+113,500
connections
+63,500
followers
Current
metrics
Ranking
among peers
We rank #1 in
the insurance
industry
(including
P&C) on
Twitter
Educate and
empower
Build lasting,
emotional
connections
Become a smarter
business
Why Sports
94% Live
vs 60-80% of Primetime
• Consumers are passionate & attentive
• Unpredictable outcomes lead to “must see” moments that
generate social currency and conversation
• Typically higher rated than average programming on a given
network
Real time marketing
Celebrating Good
• Launch the Celebrating
Good hub around
Mother’s Day
• Invite consumers to
submit a photo or a
tweet celebrating their
mom
• Select the best
submissions to power a
unique unit that
continuously tallies and
cycles through UGC
Social + Digital
200+ Million impressions 5/5 – 5/18
including Yahoo! & Aol Homepage
takeovers on Mother’s Day
#KeepGoodGoing
#SMTLive
Our Speakers
Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and
creating buzz for leading technology, consumer products, financial services and professional services organizations. Paul is
the author of five “Dummies” books including Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing
for Dummies 3rd Edition (Wiley 2012). @PaulDunay
Drew Neisser is the founder of Renegade, the NYC-based social/marketing agency. He is the champion of Marketing as
Service, a philosophy he espouses in his writings on FastCompany.com, PSFK, Social Media Today and TheDrewBlog
among others. Drew has spoken at numerous industry events and is frequently quoted in the press including appearances
on Nightline and ABC World News Tonight. He currently serves on the Board of Directors of the Urban Green Council and
Duke NY. Feel free to ask Drew about his obsession with Ben Franklin. @drewneisser
Dipayan Gupta leads the social media team at New York Life, where he is responsible for translating 170 years of brand
equity to new and emerging platforms. He also works closely with the company's 12,000 agents to #KeepGoodGoing. He
holds an M.A. from New York University in Journalism, and a B.A. from Amherst College in Political Science. Dipayan spent
his childhood in New Delhi and Toronto, and currently lives in Brooklyn, NY. @piron
Janelle Johnson is responsible for everything from email marketing, webinars and content creation to lead generation
and nurturing. She is a key player in the development of all processes for lead and pipeline cultivation and maturation,
and driving tight alignment between the sales and marketing teams. Janelle has been named to SLMA’s “20 Women to
Watch” list as well as the “50 Most Influential People in Sales Lead Management.” @janelle_johnson
#SMTLive
Win a Free Ticket to The Social Shake-Up!
#SMTLive Audience: Tell us why you want to go to The
Social Shake-Up to be entered for a chance to win.
Tweet: “I want to go to #socialshakeup15 because…”
#SMTLive
Upcoming Webinar
January 20th
Scaling Social Globally: Best Practices for
Engaging With an International Audience
Panelists: Mike Stenberg of Siemens, Laurence Buchanan of EY, Andrew Ashton of Yum! Brands

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1.13.15

  • 1. Real-Time Marketing Is So Last Year: Getting Ahead of Your Real-Time Data #SMTLive
  • 2.
  • 3. #SMTLive Join the Conversation… Follow along and share your thoughts on Twitter at #SMTLive Submit your questions in the GoToWebinar Presentation window
  • 4. #SMTLive Our Speakers Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and creating buzz for leading technology, consumer products, financial services and professional services organizations. Paul is the author of five “Dummies” books including Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing for Dummies 3rd Edition (Wiley 2012). @PaulDunay Drew Neisser is the founder of Renegade, the NYC-based social/marketing agency. He is the champion of Marketing as Service, a philosophy he espouses in his writings on FastCompany.com, PSFK, Social Media Today and TheDrewBlog among others. Drew has spoken at numerous industry events and is frequently quoted in the press including appearances on Nightline and ABC World News Tonight. He currently serves on the Board of Directors of the Urban Green Council and Duke NY. Feel free to ask Drew about his obsession with Ben Franklin. @drewneisser Dipayan Gupta leads the social media team at New York Life, where he is responsible for translating 170 years of brand equity to new and emerging platforms. He also works closely with the company's 12,000 agents to #KeepGoodGoing. He holds an M.A. from New York University in Journalism, and a B.A. from Amherst College in Political Science. Dipayan spent his childhood in New Delhi and Toronto, and currently lives in Brooklyn, NY. @piron Janelle Johnson is responsible for everything from email marketing, webinars and content creation to lead generation and nurturing. She is a key player in the development of all processes for lead and pipeline cultivation and maturation, and driving tight alignment between the sales and marketing teams. Janelle has been named to SLMA’s “20 Women to Watch” list as well as the “50 Most Influential People in Sales Lead Management.” @janelle_johnson
  • 5. Perspective on Real-Time Marketing Drew Neisser Founder & CEO, Renegade LLC January 16, 2015 5
  • 7. @DrewNeisser Renegade.com RTM: Prepare to Be Spontaneous R = Relevance T = Teamwork M = eMotion 7
  • 9. A/B Testing For 2 years running, A/B testing is the most used method for improving conversion. - Econsultancy
  • 10. What to Test Content Structure Design Subject Line Headline Button Copy Offers Copy Length Placement Number of Form Fields Mobile-Friendly /Responsive Layout Colors Images HTML vs Text
  • 11. SEO Audit Email Testing Layout 1 Layout 2 (3 subject lines)
  • 12. SEO Audit Email Testing Control Offer Test
  • 13. Real time marketing Dipayan Gupta Head of social media marketing & strategy
  • 14. New York Life is social #1 #2 #2 #4 #4 +184,000 followers +599,900 fans +11,300,000 views +113,500 connections +63,500 followers Current metrics Ranking among peers We rank #1 in the insurance industry (including P&C) on Twitter Educate and empower Build lasting, emotional connections Become a smarter business
  • 15. Why Sports 94% Live vs 60-80% of Primetime • Consumers are passionate & attentive • Unpredictable outcomes lead to “must see” moments that generate social currency and conversation • Typically higher rated than average programming on a given network
  • 17. Celebrating Good • Launch the Celebrating Good hub around Mother’s Day • Invite consumers to submit a photo or a tweet celebrating their mom • Select the best submissions to power a unique unit that continuously tallies and cycles through UGC
  • 18. Social + Digital 200+ Million impressions 5/5 – 5/18 including Yahoo! & Aol Homepage takeovers on Mother’s Day
  • 20. #SMTLive Our Speakers Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and creating buzz for leading technology, consumer products, financial services and professional services organizations. Paul is the author of five “Dummies” books including Facebook Advertising for Dummies (Wiley 2010), and Facebook Marketing for Dummies 3rd Edition (Wiley 2012). @PaulDunay Drew Neisser is the founder of Renegade, the NYC-based social/marketing agency. He is the champion of Marketing as Service, a philosophy he espouses in his writings on FastCompany.com, PSFK, Social Media Today and TheDrewBlog among others. Drew has spoken at numerous industry events and is frequently quoted in the press including appearances on Nightline and ABC World News Tonight. He currently serves on the Board of Directors of the Urban Green Council and Duke NY. Feel free to ask Drew about his obsession with Ben Franklin. @drewneisser Dipayan Gupta leads the social media team at New York Life, where he is responsible for translating 170 years of brand equity to new and emerging platforms. He also works closely with the company's 12,000 agents to #KeepGoodGoing. He holds an M.A. from New York University in Journalism, and a B.A. from Amherst College in Political Science. Dipayan spent his childhood in New Delhi and Toronto, and currently lives in Brooklyn, NY. @piron Janelle Johnson is responsible for everything from email marketing, webinars and content creation to lead generation and nurturing. She is a key player in the development of all processes for lead and pipeline cultivation and maturation, and driving tight alignment between the sales and marketing teams. Janelle has been named to SLMA’s “20 Women to Watch” list as well as the “50 Most Influential People in Sales Lead Management.” @janelle_johnson
  • 21.
  • 22. #SMTLive Win a Free Ticket to The Social Shake-Up! #SMTLive Audience: Tell us why you want to go to The Social Shake-Up to be entered for a chance to win. Tweet: “I want to go to #socialshakeup15 because…”
  • 23. #SMTLive Upcoming Webinar January 20th Scaling Social Globally: Best Practices for Engaging With an International Audience Panelists: Mike Stenberg of Siemens, Laurence Buchanan of EY, Andrew Ashton of Yum! Brands

Editor's Notes

  1. Thank you to today’s sponsor, Act-On Software, who was the only Marketing Automation provider identified by Forrester Research as a category leader for both small marketing teams and large enterprises. You can download Forrester Research’s full report and read why Act-On was ranked as a leader at www.act-on.com/wave
  2. +5,7000 tweets +240 photo submissions #KeepGoodGoing peaks on with ~6,000 mentions Trending during Working Parents Day and again over Thanksgiving
  3. Thank you to today’s sponsor, Act-On Software, who was the only Marketing Automation provider identified by Forrester Research as a category leader for both small marketing teams and large enterprises. You can download Forrester Research’s full report and read why Act-On was ranked as a leader at www.act-on.com/wave