This document is a report on performance appraisal submitted to Indukaka Ipcowala Institute of Management by Hardik Patel. It discusses performance appraisal practices at Pump Industry, where the author completed their comprehensive project. The report provides an overview of Pump Industry, its products, organizational structure and key functions such as marketing, production, human resources and finance. It then examines performance appraisal methods, both traditional and modern. Several case studies of performance appraisal systems used by well-known companies are also presented and analyzed. The report concludes with suggestions for improving performance appraisal at Pump Industry.

1. A REPORT ON
Performance appraisal
For
Comprehensive Project
Submitted to
INDUKAKA IPCOWALA INSTITUTE OF MANAGEMENT (I2IM)
CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY (CHARUSAT)
CHANGA
Prepared by
PATEL HARDIK
ID No.: 11MBA108
M.B.A. Second Year
Under the Guidance of
Mr. Arpit Patel
INDUKAKA IPCOWALA INSTITUTE OF MANAGEMENT (I2IM)
CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY (CHARUSAT)
AT. & PO. CHANGA – 388 421 TA: PETLAD DIST. ANAND, GUJARAT
August 2012

2. CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
(CHARUSAT)
INDUKAKA IPCOWALA INSTITUTE OF MANAGEMENT (I2IM)
MBA PROGRAMME
BATCH 2011-13
CERTIFICATE
This is to certify that this report „Performance Appraisal‟ is the bona fide
work of Hardik Patel student of Second Year of MBA Programme (2011-
2013) at “Pump Industry” submitted to INDUKAKA IPCOWALA
INSTITUTE OF MANAGEMENT, CHANGA in partial fulfillment of their
academic requirement of the MBA PROGRAMME.
(Mr. Arpit Patel) Dr. Govind Dave
Project Guide Principal
Date:
Place: Changa

3. DECLARATION
I, Hardik Patel, student of two year MBA programme at Indukaka Ipcowala
Institute of Management hereby declare that the report on comprehensive project and
project work entitled “Performance Appraisal” at Pump Industry is the result of my own
work. I also acknowledge the other work cited in the report.
Place: Changa
Date: Hardik Patel

4. Index
Sr. No Particular Page
No:
Certificate (By Organization)
Certificate (By Faculty)
Student‟s declaration
Acknowledgment
Executive summary
PART: 1
1. Organization Profile 1
1.1 Introduction of Pump Industry 2
1.2 Growth of Pump Industry 3
1.3 Drivers of pump development 4
1.4 Applications of pumps 4
1.5 SWOT Analysis of Pump Industry 4
1.6 Introduction of organization
9
1.6.1 History
1.6.2 Vision, Mission & Values 9
9
1.6.3 Company Profile
1.6.4 Company Pumps Products 12
13
1.6.5 Products’ use
1.6.6 Organization Structure 14
2. Functional Area
2. Markets & Marketing 15
2.1 Market Segmentation 15
2.2 Distribution Channel 16
2.3 Advertising 16
2.4 Duke Client 18
2.4 Competitors 18
3 Production Department
3. Function of production department 19
A. The Production and planning
B. The Purchasing Department.
C. The Store Department.
D. The Design and technical support

5. department.
E. The Works Department
3.1 Quality Policy
3.2 Production Process
4 Human Resource Management
4.1 Introduction 21
4.2 Organization Chart of HRD 22
4.3 Recruitment & Selection 23
4.4 Training & Development 24
4.5 Wages and Salary 25
5 Finance
5.1 Current Ratio 26
27
5.2 Liquidity Ratio
28
5.3 Acid Test Ratio 29
5.4 Creditors Turnover Ratio
Part 2
6.1 PERFORMANCE APPRAISAL 30
LEVEL AT DUKE
6.2 Understanding Performance 32
Management
6.3 Appraisal of performance should be 32
graded to
6.3 Process of performance appraisal 33
6.4 Method of performance appraisal 33
6.4.1 Traditional method 33
6.4.2 Modern method 34
6.5 Research Methodology 38
6.5.1 Literature review 38
6.5.2 Data collection 40
6.6 Case Study 41
6.6.1 ITC Maurya 41
6.6.2 Xerox old performance appraisal 42
system
6.6.3 Mc Docnal 43
6.6.4 KFC performance appraisal system 44
6.6.5 Poor performance 46
6.6.6 Analysis 47
6.6.7 Suggestion 48
7 Conclusion 49
8 References 50