Uploaded byMaanoj Shrivastava
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11 Ideas For Negotiating A Better SLA Mechanism
The document presents 11 strategies for negotiating better Service Level Agreements (SLAs) in outsourcing contracts, emphasizing the importance of effective management and collaboration between parties. Key recommendations include letting go of control, creating business-focused SLAs, assigning performance decrements, and incentivizing service providers. The overall aim is to ensure clear boundaries, flexibility, and a high standard of service throughout the contract duration.
