The document presents 10 tips for achieving service excellence in customer interactions. Key recommendations include noticing customers, smiling sincerely, knowing products, providing full attention, and communicating with empathy. The author encourages appreciation for customers and highlights the importance of effective communication skills.

1. 10Tips to Provide Service Excellence - By Santhanaram Jayaram MBA
Visit : www.ramitup.com

2. SANTHANARAM
JAYARAM
Santhanaram Jayaram, MBA in
International Business
Business Communication/Laughter Coach
Author of Ram up your Laughter
Appeared on National TV,Radio,Print.
Specialty : Sales, Customer Service
Laughter & Enneagram

3. Published Author

4. http://www1.channelnewsasia.com/amlive/2013/05/13/

5. Service Excellence Tip # 1

6. Notice
your
Customer
Service Excellence Tip # 2

7. Smile
from
the
Heart
Service Excellence Tip # 3

8. G : Greet
S : Smile
T : Thank
Service Excellence Tip # 4

9. Know
your
Product
Service Excellence Tip # 6

10. Give
Customer
Full
Attention
Service Excellence Tip # 5

11. Provide
Alternatives
Service Excellence Tip # 7

12. Change
Choice
of
Words
Service Excellence Tip # 8

13. C : Calm
L : Listen with
Empathy
A : Acknowledge
Issue
P : Problem
Solver
Service Excellence Tip # 9

14. Thank
the
Customer
Service Excellence Tip # 10

15. Thank
You!
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