We have various types of communicators, the aggressive,passive-aggressive, passive and the assertive.This presentation simplifies using the 3Vs in communication, verbal,vocal and visual.

1. Ram Up Customer
Your Service
How the various types communicate
Saturday, April 13, 13

2. Santhanaram Jayaram
Santhanaram Jayaram is a Business
Communication Coach & speaker with an
MBA in
International Business who strongly believes
in his mission
of H.O.P.E , Helping Other People
Effectively. Ram has
conceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,
Laughter & Enneagram
Saturday, April 13, 13

3. Santhanaram Jayaram
Santhanaram Jayaram is a Business
Communication Coach & speaker with an
MBA in
International Business who strongly believes
in his mission
of H.O.P.E , Helping Other People
Effectively. Ram has
conceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,
Laughter & Enneagram
Saturday, April 13, 13

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6. Ram’s Partners
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7. Ram’s Partners
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8. Body Language Passive - Aggressive
Visual Avoiding Eye contact
Frowning
False Smiling
Fiddling
Now what have I Dismissive
done wrong? Critical
Verbal
Sarcastic
Vocal
It’s not fair
Moaning
I haven’t done it yet Complaining
This will never work
Words Tonality
Saturday, April 13, 13

9. Body Language Passive
Visual Hunching
Fiddling
Shrinking
It doesn’t really matter Quiet
I don’t mind Monotonous
Verbal
Vocal
I don’t know Mumbling
It’s up to you
It’s not up to me Waffling (hesitant)
Words Tonality
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10. Body Language Aggressive
Eyeballing
Visual
Frowning
Space-invading
Angular gestures
Sharp
Stop it Can’t
Sneering
Do it NOW Loud
Verbal
Vocal
Don’t Won’t Abusive
It’s your fault Forceful
Sarcastic
You always ... Critical
Words Tonality
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11. Body Language Assertive
Balanced
Smiling
Visual
Eye contact
Head up
Open Gestures
Shall we? Calm
I would like Steady
Verbal
Vocal
I seek your Even
understanding Encouraging
I need Sincere
Words Tonality
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13. SANTHANARAM
JAYARAM
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15. www.ramitup.com
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