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This document contains testimonials from the author. While it does not provide any direct quotes or specifics about what is being testified to, it implies positive feedback and recommendations have been received from others about a product, service or experience provided by the author. In just a single phrase, it aims to establish credibility and social proof through unnamed endorsements from past clients or customers.
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This document contains testimonials from various people. The testimonials likely praise and endorse a product or service based on their positive experiences and satisfaction. Overall, the testimonials are meant to promote and convince readers of the quality and benefits of whatever product or service is being described.
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Untitled Presentation
This very short Spanish document contains two words: "Prueba" and "Comentario". It does not provide enough context or details to generate a meaningful multi-sentence summary.
Choices we make
The document contains quotes from various authors about choices and their consequences. It discusses how the choices we make define who we are and shape our lives and futures. Several quotes emphasize that our choices have consequences, whether intended or not, and that happiness comes from the choices we make rather than external factors. While we have freedom to choose, we cannot choose the results of our choices.
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Experts say that getting a new customer is five times more costly compared to maintaining an existing customer. The main reason is that they know and they trust you.They know your products and services.They trust and value the relationship they have with you through their actions of buy-ins and transactions.Therefore if the promise is compromised, organizations have to work harder to recover the service.
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#2 Create contests or challenges for employees
#3 Nothing gets employees more motivated than a competition!
#4 Encourage spontaneity on the job
#5 When done within reason, this can be a great way to relieve pressure.
#6 Hold casual or informal meetings outside when the weather is nice
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#8 Encourage employees to post humorous cartoons or other funny things
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#10 Have employees bring in pictures of themselves in as children and guess who people are!
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#12 Hold a potluck or food event
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#14 Celebrate birthdays once a month with cookies or cakes
#15 Have a donut day
#16 Send out appreciation cards with little candies
#17 Have a team barbeque
#18 Have a bake sale
#19 Have a craft sale for charity
#20 Sponsor an indoor mini golf challenge
#21 Have a guess how many penny jar or jelly bean jar
#22 Give people incentives and sponsor contests with a prize of leaving early or being able to come in late!
#23 Give away company promotional items
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2) Voicers complain to the company directly but may give the company a second chance.
3) Irates complain more widely to friends and competitors but also may give a second chance.
4) Activists are most likely to take formal action by complaining to authorities or third parties, with less chance of giving the company another opportunity.
Service recovery
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A "Fun Committee" can organize social events and random fun activities for employees to help relieve stress. Let's look at some other things can be done to make work fun.
24 Ways to make work fun
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#2 Create contests or challenges for employees
#3 Nothing gets employees more motivated than a competition!
#4 Encourage spontaneity on the job
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#6 Hold casual or informal meetings outside when the weather is nice
#7 Create a humor board
#8 Encourage employees to post humorous cartoons or other funny things
#9 Have a pizza party
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#12 Hold a potluck or food event
#13 Have a decorate your cubicle day or week
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#15 Have a donut day
#16 Send out appreciation cards with little candies
#17 Have a team barbeque
#18 Have a bake sale
#19 Have a craft sale for charity
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This presentation was conducted for an insurance company, inspiring more MDRT achievers.
Different folks, different strokes.
The results might be the same but the approaches are different.
We could approach sales with 9 different approaches depending on the perspective of the client.
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Look Good Feel Great
Notice the Customer
Smile from the Heart
Great, Smile, Thank
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Know your Product
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Calm,Listen with empathy,Acknowledge and be a Problem Solver
Thank the Customer
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The document discusses reframing negative thoughts and words into more positive ones. It gives the example of reframing the negative thought "I am FAT!" into the more positive "I am Fun, Awesome & Talented!". The document promotes joining The Laughter Academy website to be happier and healthier by learning ways to reframe words.
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Laughter is the best medicine. In this presentation, you will learn some ways of how you could gradually embrace laughter.
Laugh and let it go
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Many of us have heard the saying, “laughter is the best medicine”, and in many cases, this statement continues to stand true. When faced with a difficult situation, attempt to recall what you did to manage it if you have experienced a similar situation before. Try to twist, run and squeeze the situation in every way until you are able to find something amusing about it. Although not every situation can be humorous, there are many areas in life in which one can appreciate the importance of laughter and its effects.
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Laughter yoga aims to cause changes in mood, mindset, and movements through laughter. Some benefits of laughter yoga include improving sleep, reducing stress, promoting relaxation, enhancing quality of life, strengthening social bonds, and improving overall attitude. The purpose is to help people express their emotions and release stress through laughter as an intrinsic human behavior.
Journey inwards to know yourself
The document discusses Robert Dilts' neurological levels, which provide a framework for understanding human experience from different perspectives. The levels progress from the environmental (when and where things occur) to behaviors (what actions are taken) to capabilities (how things are done) to beliefs and values (why certain views are held) to identity (who someone is) and finally to purpose or spirituality (for whom and for what reasons things are done). The neurological levels offer a way to analyze experience from multiple angles.
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Each Enneagram type contributes differently to a group. Type Ones ensure tasks are done correctly and thoroughly. Type Twos are focused on harmonizing social dynamics and supporting others. Type Threes want to achieve goals and advance the agenda.
Emotion coaching
The document describes Santhanaram Jayaram's emotion coaching process, which consists of 8 steps: 1) Diagnosis, 2) Alliance, 3) Assessment, 4) Analysis, 5) Alternatives, 6) Action Planning, 7) Application, and 8) Review, Feedback & Evaluation. The process helps coach clients to set standards, identify development needs through assessments, analyze strengths/weaknesses, explore alternative strategies, create action plans, apply new behaviors, and review progress.
Steps to manage challenging customers
Santhanaram Jayaram is a business communication coach and speaker with an MBA in international business. He believes in helping others through his program called H.O.P.E. Ram has created a program called C.O.D.E.W.O.R.D for success. The document outlines 6 steps for managing challenging customers: listen to their complaints, remain calm, express empathy, problem solve, agree on a mutual solution, and follow up.
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The document outlines a presentation given by Santhanaram Jayaram on leadership. It discusses Jayaram's background and qualifications, as well as his conceptualization of a program called "C.O.D.E.W.O.R.D for success". The presentation then covers factors of leadership including the leader, follower, communication and situation. It defines total leadership as involving the hands, head, and heart. The presentation concludes by examining the process of great leadership, including challenging processes, inspiring a shared vision, enabling others to act, modeling the way, and encouraging the heart.
Steps to laughter
There are 4 steps to gradually invite laughter.
Step 1 - Clapping
Step 2 - Deep Breathing
Step 3 - Child-like playfulness
Step 4 - Laughter Exercises
Type of complainers
The document categorizes types of complainers in 4 groups from least likely to most likely to take action:
1) Passives complain only to themselves and think it's not worth taking action.
2) Voicers complain to the company directly but may give the company a second chance.
3) Irates complain more widely to friends and competitors but also may give a second chance.
4) Activists are most likely to take formal action by complaining to authorities or third parties, with less chance of giving the company another opportunity.
Service recovery
The document provides guidance on evaluating business processes and relationships by examining boundaries, feedback, root causes of issues, lessons from the past, and creating simple procedures. It recommends using observation, interviews, and focus groups to understand problems and learn from compliments, comments, and complaints to improve while maintaining interested customers. The key is to innovate processes by analyzing what worked, what didn't, and removing hassles.
Social media platforms
This document discusses various social media platforms for staying connected and promoting oneself online, including having profiles on Facebook, LinkedIn, and Myspace; sharing photos, videos, podcasts and blogs on sites like YouTube, Slideshare and blogging platforms; and creating a centralized profile page on about.me to simplify linking all of one's accounts. The goal is to leverage one's network through association and searchability across different media sharing and publishing platforms.
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The document describes the 9 personality types of the Enneagram system - Reformer, Enthusiast, Investigator, Challenger, Helper, Artist, Executive, Peacemaker, and Loyalist. Each type is listed with its corresponding description from the website Ramitup.com.
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There is a problem in customer service interactions that needs a solution and action. Santhanaram Jayaram is a business communication coach and speaker with an MBA in international business who has conceptualized a program called "C.O.D.E.W.O.R.D for success" to help address issues with customer service, service blueprints, and service recovery through effective communication coaching and training.
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