The document provides five tips for improving personal email communications with customers: 1) be polite by including greetings and courtesy words, 2) don't say anything you wouldn't in person, 3) be aware emails could be forwarded, 4) recognize people skim emails so avoid negative words, 5) don't argue by email as you won't win and could lose a customer. It also advertises an upcoming webinar on increasing sales.

1. Five Tips to Improve Personal Email Communications

2. These five tips improve email communications with customers. Better communications lead to stronger relationships.

3. Be polite.

4. Take the time to include a friendly greeting. Use please and thank you. Civility makes a difference in how your message is received.

5. 2. Don’t say anything in an email you wouldn’t say face-to-face or on the phone. You don’t want the customer to say . . .

6. “ I can’t believe they said that!”

7. 3. Don’t overlook the fact that your email could be forwarded on.

8. If the customer forwarded your message to their boss, would you look good?

9. 4. Recognize that people skim emails.

10. Beware of using words that leap off the page and grab our attention because they have negative implications.

11. 5. Don’t argue by email.

12. You won’t win the argument. And you could lose a customer.

13. This information was shared in the first session in Relationship Building Strategies webcast training. The next session takes place September 10 th from 1:30 to 2:00PM EST. Join us for “The Easy Way to Increase Sales.” Learn new techniques to cross-sell and upsell. Discover simple ways to increase transaction size. Find out how to open selling conversations by asking one question. It only costs $35 and you get the Powerpoint and a recording of the session. Sign up at http://tiny.cc/growsales.

14. Linda Bishop Thought Transformation www.ThoughtTransformation.com Lucy Ke KeFactors www.KeFactors.com

15. 10% of life is what happens to you. The other 90% is what you choose to do with it. Good luck!