The document outlines a presentation given by Santhanaram Jayaram on leadership. It discusses Jayaram's background and qualifications, as well as his conceptualization of a program called "C.O.D.E.W.O.R.D for success". The presentation then covers factors of leadership including the leader, follower, communication and situation. It defines total leadership as involving the hands, head, and heart. The presentation concludes by examining the process of great leadership, including challenging processes, inspiring a shared vision, enabling others to act, modeling the way, and encouraging the heart.
Dove's "Campaign for Real Beauty" featured normal women of all shapes and sizes in their advertising to promote accepting and embracing all types of beauty. This differed from other campaigns using thin models and worked to change perceptions of beauty. Dove supported their message through research finding that only 4% of women feel beautiful and encouraged women to choose seeing their own beauty rather than flaws. However, some critics found the campaign hypocritical given Unilever's other brands promoting conventional beauty ideals through products like diet items.
10 tips to provide service excellence using illustration. Hope you like this short presentation.
Look Good Feel Great
Notice the Customer
Smile from the Heart
Great, Smile, Thank
Give your customer full attention
Know your Product
Provide Alternative
Choice of words, change negative to positive
Calm,Listen with empathy,Acknowledge and be a Problem Solver
Thank the Customer
This presentation was conducted for an insurance company, inspiring more MDRT achievers.
Different folks, different strokes.
The results might be the same but the approaches are different.
We could approach sales with 9 different approaches depending on the perspective of the client.
Best wishes and stay on track in achieving MDRT.
A "Fun Committee" can organize social events and random fun activities for employees to help relieve stress. Let's look at some other things can be done to make work fun.
24 Ways to make work fun
#1 Establish a Fun Committee first and foremost
#2 Create contests or challenges for employees
#3 Nothing gets employees more motivated than a competition!
#4 Encourage spontaneity on the job
#5 When done within reason, this can be a great way to relieve pressure.
#6 Hold casual or informal meetings outside when the weather is nice
#7 Create a humor board
#8 Encourage employees to post humorous cartoons or other funny things
#9 Have a pizza party
#10 Have employees bring in pictures of themselves in as children and guess who people are!
#11 Give employees funny glasses and have them put them on during small meetings
#12 Hold a potluck or food event
#13 Have a decorate your cubicle day or week
#14 Celebrate birthdays once a month with cookies or cakes
#15 Have a donut day
#16 Send out appreciation cards with little candies
#17 Have a team barbeque
#18 Have a bake sale
#19 Have a craft sale for charity
#20 Sponsor an indoor mini golf challenge
#21 Have a guess how many penny jar or jelly bean jar
#22 Give people incentives and sponsor contests with a prize of leaving early or being able to come in late!
#23 Give away company promotional items
#24 Have team outings at a park or other relaxing venue
Areas Covered :
Evolution of the Brand
Brand Identity
Brand Personality
Logo of the Brand
Tagline of the Brand
Brand Connect with intended customer
Where does the Brand fit in the company’s scheme of things??
Ad campaign analysis (both Print and TVC)
Dove launched a marketing campaign called "Campaign for Real Beauty" to promote positive body image. The campaign features ordinary women rather than models and aims to build women's self-esteem. Dove's parent company Unilever generates over €51 billion in annual sales from brands in over 190 countries. Market research shows most women are dissatisfied with their appearance and Dove aims to address this issue through advertising, websites, billboards, and panel discussions to promote its message.
Vision, mission, objectives, and goals provide strategic direction for an organization. A vision describes what an organization aspires to become, while a mission outlines its current purpose. Objectives specify quantifiable targets to achieve within a set timeframe. Goals are short-term milestones that support achieving long-term objectives. Together, they guide an organization and provide a framework for evaluating performance.
The document discusses reframing negative thoughts and words into more positive ones. It gives the example of reframing the negative thought "I am FAT!" into the more positive "I am Fun, Awesome & Talented!". The document promotes joining The Laughter Academy website to be happier and healthier by learning ways to reframe words.
Dove's "Campaign for Real Beauty" featured normal women of all shapes and sizes in their advertising to promote accepting and embracing all types of beauty. This differed from other campaigns using thin models and worked to change perceptions of beauty. Dove supported their message through research finding that only 4% of women feel beautiful and encouraged women to choose seeing their own beauty rather than flaws. However, some critics found the campaign hypocritical given Unilever's other brands promoting conventional beauty ideals through products like diet items.
10 tips to provide service excellence using illustration. Hope you like this short presentation.
Look Good Feel Great
Notice the Customer
Smile from the Heart
Great, Smile, Thank
Give your customer full attention
Know your Product
Provide Alternative
Choice of words, change negative to positive
Calm,Listen with empathy,Acknowledge and be a Problem Solver
Thank the Customer
This presentation was conducted for an insurance company, inspiring more MDRT achievers.
Different folks, different strokes.
The results might be the same but the approaches are different.
We could approach sales with 9 different approaches depending on the perspective of the client.
Best wishes and stay on track in achieving MDRT.
A "Fun Committee" can organize social events and random fun activities for employees to help relieve stress. Let's look at some other things can be done to make work fun.
24 Ways to make work fun
#1 Establish a Fun Committee first and foremost
#2 Create contests or challenges for employees
#3 Nothing gets employees more motivated than a competition!
#4 Encourage spontaneity on the job
#5 When done within reason, this can be a great way to relieve pressure.
#6 Hold casual or informal meetings outside when the weather is nice
#7 Create a humor board
#8 Encourage employees to post humorous cartoons or other funny things
#9 Have a pizza party
#10 Have employees bring in pictures of themselves in as children and guess who people are!
#11 Give employees funny glasses and have them put them on during small meetings
#12 Hold a potluck or food event
#13 Have a decorate your cubicle day or week
#14 Celebrate birthdays once a month with cookies or cakes
#15 Have a donut day
#16 Send out appreciation cards with little candies
#17 Have a team barbeque
#18 Have a bake sale
#19 Have a craft sale for charity
#20 Sponsor an indoor mini golf challenge
#21 Have a guess how many penny jar or jelly bean jar
#22 Give people incentives and sponsor contests with a prize of leaving early or being able to come in late!
#23 Give away company promotional items
#24 Have team outings at a park or other relaxing venue
Areas Covered :
Evolution of the Brand
Brand Identity
Brand Personality
Logo of the Brand
Tagline of the Brand
Brand Connect with intended customer
Where does the Brand fit in the company’s scheme of things??
Ad campaign analysis (both Print and TVC)
Dove launched a marketing campaign called "Campaign for Real Beauty" to promote positive body image. The campaign features ordinary women rather than models and aims to build women's self-esteem. Dove's parent company Unilever generates over €51 billion in annual sales from brands in over 190 countries. Market research shows most women are dissatisfied with their appearance and Dove aims to address this issue through advertising, websites, billboards, and panel discussions to promote its message.
Vision, mission, objectives, and goals provide strategic direction for an organization. A vision describes what an organization aspires to become, while a mission outlines its current purpose. Objectives specify quantifiable targets to achieve within a set timeframe. Goals are short-term milestones that support achieving long-term objectives. Together, they guide an organization and provide a framework for evaluating performance.
The document discusses reframing negative thoughts and words into more positive ones. It gives the example of reframing the negative thought "I am FAT!" into the more positive "I am Fun, Awesome & Talented!". The document promotes joining The Laughter Academy website to be happier and healthier by learning ways to reframe words.
Singapore laughter coach - Career talk at St Joseph's InstitutionSanthanaram Jayaram
Santhanaram Jayaram is a business communication and laughter coach who received his MBA in international business. He has authored a book called "Ram up your Laughter" and has appeared on national television, radio, and in print. His specialties include sales, customer service, laughter, and the Enneagram. He encourages focusing on one specialty, doing what you love, and being happy.
Laugh & Let It Go
Many of us have heard the saying, “laughter is the best medicine”, and in many cases, this statement continues to stand true. When faced with a difficult situation, attempt to recall what you did to manage it if you have experienced a similar situation before. Try to twist, run and squeeze the situation in every way until you are able to find something amusing about it. Although not every situation can be humorous, there are many areas in life in which one can appreciate the importance of laughter and its effects.
Laughter yoga aims to cause changes in mood, mindset, and movements through laughter. Some benefits of laughter yoga include improving sleep, reducing stress, promoting relaxation, enhancing quality of life, strengthening social bonds, and improving overall attitude. The purpose is to help people express their emotions and release stress through laughter as an intrinsic human behavior.
The document discusses Robert Dilts' neurological levels, which provide a framework for understanding human experience from different perspectives. The levels progress from the environmental (when and where things occur) to behaviors (what actions are taken) to capabilities (how things are done) to beliefs and values (why certain views are held) to identity (who someone is) and finally to purpose or spirituality (for whom and for what reasons things are done). The neurological levels offer a way to analyze experience from multiple angles.
Each Enneagram type contributes differently to a group. Type Ones ensure tasks are done correctly and thoroughly. Type Twos are focused on harmonizing social dynamics and supporting others. Type Threes want to achieve goals and advance the agenda.
The document describes Santhanaram Jayaram's emotion coaching process, which consists of 8 steps: 1) Diagnosis, 2) Alliance, 3) Assessment, 4) Analysis, 5) Alternatives, 6) Action Planning, 7) Application, and 8) Review, Feedback & Evaluation. The process helps coach clients to set standards, identify development needs through assessments, analyze strengths/weaknesses, explore alternative strategies, create action plans, apply new behaviors, and review progress.
Santhanaram Jayaram is a business communication coach and speaker with an MBA in international business. He believes in helping others through his program called H.O.P.E. Ram has created a program called C.O.D.E.W.O.R.D for success. The document outlines 6 steps for managing challenging customers: listen to their complaints, remain calm, express empathy, problem solve, agree on a mutual solution, and follow up.
We have various types of communicators,
the aggressive,passive-aggressive, passive and the assertive.This presentation simplifies using the 3Vs in communication, verbal,vocal and visual.
The document categorizes types of complainers in 4 groups from least likely to most likely to take action:
1) Passives complain only to themselves and think it's not worth taking action.
2) Voicers complain to the company directly but may give the company a second chance.
3) Irates complain more widely to friends and competitors but also may give a second chance.
4) Activists are most likely to take formal action by complaining to authorities or third parties, with less chance of giving the company another opportunity.
The document provides guidance on evaluating business processes and relationships by examining boundaries, feedback, root causes of issues, lessons from the past, and creating simple procedures. It recommends using observation, interviews, and focus groups to understand problems and learn from compliments, comments, and complaints to improve while maintaining interested customers. The key is to innovate processes by analyzing what worked, what didn't, and removing hassles.
This document discusses various social media platforms for staying connected and promoting oneself online, including having profiles on Facebook, LinkedIn, and Myspace; sharing photos, videos, podcasts and blogs on sites like YouTube, Slideshare and blogging platforms; and creating a centralized profile page on about.me to simplify linking all of one's accounts. The goal is to leverage one's network through association and searchability across different media sharing and publishing platforms.
Experts say that getting a new customer is five times more costly compared to maintaining an existing customer. The main reason is that they know and they trust you.They know your products and services.They trust and value the relationship they have with you through their actions of buy-ins and transactions.Therefore if the promise is compromised, organizations have to work harder to recover the service.
Service recovery is a positive approach to complaint handling.The heart of the service recovery framework will be identifying and addressing the problem or concern early, crafting out a suitable solution or alternative recommendation empathetically and taking the necessary action measures promptly.
This document contains testimonials from the author. While it does not provide any direct quotes or specifics about what is being testified to, it implies positive feedback and recommendations have been received from others about a product, service or experience provided by the author. In just a single phrase, it aims to establish credibility and social proof through unnamed endorsements from past clients or customers.
The document describes the 9 personality types of the Enneagram system - Reformer, Enthusiast, Investigator, Challenger, Helper, Artist, Executive, Peacemaker, and Loyalist. Each type is listed with its corresponding description from the website Ramitup.com.
How do we Deliver a responsive user-friendly service consistently - we have to understand our service qualities and specialize and customize it to our service standards
There is a problem in customer service interactions that needs a solution and action. Santhanaram Jayaram is a business communication coach and speaker with an MBA in international business who has conceptualized a program called "C.O.D.E.W.O.R.D for success" to help address issues with customer service, service blueprints, and service recovery through effective communication coaching and training.
Singapore laughter coach - Career talk at St Joseph's InstitutionSanthanaram Jayaram
Santhanaram Jayaram is a business communication and laughter coach who received his MBA in international business. He has authored a book called "Ram up your Laughter" and has appeared on national television, radio, and in print. His specialties include sales, customer service, laughter, and the Enneagram. He encourages focusing on one specialty, doing what you love, and being happy.
Laugh & Let It Go
Many of us have heard the saying, “laughter is the best medicine”, and in many cases, this statement continues to stand true. When faced with a difficult situation, attempt to recall what you did to manage it if you have experienced a similar situation before. Try to twist, run and squeeze the situation in every way until you are able to find something amusing about it. Although not every situation can be humorous, there are many areas in life in which one can appreciate the importance of laughter and its effects.
Laughter yoga aims to cause changes in mood, mindset, and movements through laughter. Some benefits of laughter yoga include improving sleep, reducing stress, promoting relaxation, enhancing quality of life, strengthening social bonds, and improving overall attitude. The purpose is to help people express their emotions and release stress through laughter as an intrinsic human behavior.
The document discusses Robert Dilts' neurological levels, which provide a framework for understanding human experience from different perspectives. The levels progress from the environmental (when and where things occur) to behaviors (what actions are taken) to capabilities (how things are done) to beliefs and values (why certain views are held) to identity (who someone is) and finally to purpose or spirituality (for whom and for what reasons things are done). The neurological levels offer a way to analyze experience from multiple angles.
Each Enneagram type contributes differently to a group. Type Ones ensure tasks are done correctly and thoroughly. Type Twos are focused on harmonizing social dynamics and supporting others. Type Threes want to achieve goals and advance the agenda.
The document describes Santhanaram Jayaram's emotion coaching process, which consists of 8 steps: 1) Diagnosis, 2) Alliance, 3) Assessment, 4) Analysis, 5) Alternatives, 6) Action Planning, 7) Application, and 8) Review, Feedback & Evaluation. The process helps coach clients to set standards, identify development needs through assessments, analyze strengths/weaknesses, explore alternative strategies, create action plans, apply new behaviors, and review progress.
Santhanaram Jayaram is a business communication coach and speaker with an MBA in international business. He believes in helping others through his program called H.O.P.E. Ram has created a program called C.O.D.E.W.O.R.D for success. The document outlines 6 steps for managing challenging customers: listen to their complaints, remain calm, express empathy, problem solve, agree on a mutual solution, and follow up.
We have various types of communicators,
the aggressive,passive-aggressive, passive and the assertive.This presentation simplifies using the 3Vs in communication, verbal,vocal and visual.
The document categorizes types of complainers in 4 groups from least likely to most likely to take action:
1) Passives complain only to themselves and think it's not worth taking action.
2) Voicers complain to the company directly but may give the company a second chance.
3) Irates complain more widely to friends and competitors but also may give a second chance.
4) Activists are most likely to take formal action by complaining to authorities or third parties, with less chance of giving the company another opportunity.
The document provides guidance on evaluating business processes and relationships by examining boundaries, feedback, root causes of issues, lessons from the past, and creating simple procedures. It recommends using observation, interviews, and focus groups to understand problems and learn from compliments, comments, and complaints to improve while maintaining interested customers. The key is to innovate processes by analyzing what worked, what didn't, and removing hassles.
This document discusses various social media platforms for staying connected and promoting oneself online, including having profiles on Facebook, LinkedIn, and Myspace; sharing photos, videos, podcasts and blogs on sites like YouTube, Slideshare and blogging platforms; and creating a centralized profile page on about.me to simplify linking all of one's accounts. The goal is to leverage one's network through association and searchability across different media sharing and publishing platforms.
Experts say that getting a new customer is five times more costly compared to maintaining an existing customer. The main reason is that they know and they trust you.They know your products and services.They trust and value the relationship they have with you through their actions of buy-ins and transactions.Therefore if the promise is compromised, organizations have to work harder to recover the service.
Service recovery is a positive approach to complaint handling.The heart of the service recovery framework will be identifying and addressing the problem or concern early, crafting out a suitable solution or alternative recommendation empathetically and taking the necessary action measures promptly.
This document contains testimonials from the author. While it does not provide any direct quotes or specifics about what is being testified to, it implies positive feedback and recommendations have been received from others about a product, service or experience provided by the author. In just a single phrase, it aims to establish credibility and social proof through unnamed endorsements from past clients or customers.
The document describes the 9 personality types of the Enneagram system - Reformer, Enthusiast, Investigator, Challenger, Helper, Artist, Executive, Peacemaker, and Loyalist. Each type is listed with its corresponding description from the website Ramitup.com.
How do we Deliver a responsive user-friendly service consistently - we have to understand our service qualities and specialize and customize it to our service standards
There is a problem in customer service interactions that needs a solution and action. Santhanaram Jayaram is a business communication coach and speaker with an MBA in international business who has conceptualized a program called "C.O.D.E.W.O.R.D for success" to help address issues with customer service, service blueprints, and service recovery through effective communication coaching and training.
1. People’s Association Narpani Pearavai
Youth Sub-Committee
Youth Connexions
Saturday,23rd March 2013
Saturday, March 23, 13
2. Santhanaram Jayaram
Santhanaram Jayaram is a Business
Communication Coach & speaker with an
MBA in
International Business who strongly believes
in his mission
of H.O.P.E , Helping Other People
Effectively. Ram has
conceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,
Laughter & Enneagram
Saturday, March 23, 13
3. Santhanaram Jayaram
Santhanaram Jayaram is a Business
Communication Coach & speaker with an
MBA in
International Business who strongly believes
in his mission
of H.O.P.E , Helping Other People
Effectively. Ram has
conceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,
Laughter & Enneagram
Saturday, March 23, 13
23. Total Leadership
Self
What they know What they are[be]
Saturday, March 23, 13
24. Total Leadership
Self
What they know What they are[be]
Saturday, March 23, 13
25. Total Leadership
What they do
Self
What they know What they are[be]
Saturday, March 23, 13
26. Total Leadership
What they do
Self
Implementing, Motivating
and providing Directions
What they know What they are[be]
Job, Task & Human Beliefs and Character
Nature
Saturday, March 23, 13
32. Peacock
Eagle
Leader
Process of Great Leadership
Owl
Dove
Saturday, March 23, 13
33. Peacock
Eagle
Leader
Process of Great Leadership
Challenge the process
Owl
Dove
Saturday, March 23, 13
34. Peacock
Eagle
Leader
Process of Great Leadership
Challenge the process
1st, Find a process that you feel needs to be improved
the most
Owl
Dove
Saturday, March 23, 13
35. Peacock
Eagle
Leader
Process of Great Leadership
Owl
Dove
Saturday, March 23, 13
36. Peacock
Eagle
Leader
Process of Great Leadership
Inspire a Shared Vision
Owl
Dove
Saturday, March 23, 13
37. Peacock
Eagle
Leader
Process of Great Leadership
Inspire a Shared Vision
Next Share a vision that can be easily understood by
your followers
Owl
Dove
Saturday, March 23, 13
38. Peacock
Eagle
Leader
Process of Great Leadership
Owl
Dove
Saturday, March 23, 13
39. Peacock
Eagle
Leader
Process of Great Leadership
Enable Others to Act
Owl
Dove
Saturday, March 23, 13
40. Peacock
Eagle
Leader
Process of Great Leadership
Enable Others to Act
Give them the tools and methods to solve the problem
Owl
Dove
Saturday, March 23, 13
41. Peacock
Eagle
Leader
Process of Great Leadership
Owl
Dove
Saturday, March 23, 13
42. Peacock
Eagle
Leader
Process of Great Leadership
Model the way
Owl
Dove
Saturday, March 23, 13
43. Peacock
Eagle
Leader
Process of Great Leadership
Model the way
When the process gets tough, get your hands dirty.
A boss tells others what to do, a leader shows that it
can be done
Owl
Dove
Saturday, March 23, 13
44. Peacock
Eagle
Leader
Process of Great Leadership
Owl
Dove
Saturday, March 23, 13
45. Peacock
Eagle
Leader
Process of Great Leadership
Encourage the heart
Owl
Dove
Saturday, March 23, 13
46. Peacock
Eagle
Leader
Process of Great Leadership
Encourage the heart
Share the glory with your followers’ heart, while
keeping the pains within your own
Owl
Dove
Saturday, March 23, 13
47. Peacock
Eagle
Leader
Process of Great Leadership
Owl
Dove
Saturday, March 23, 13
69. Dreams People Reality
You can design and create,
and build the most
wonderful place in the
world. But it takes people
to make the dream a reality.
-Walt Disney
Saturday, March 23, 13