10. Hotels KPI in Revenue Management by Dino Leonandri

1. HOTELS KPI BENCHMARK
By : Dr. Dino Leonandri, MM, CHA
MIN MAX
10
20
30
7 4 5
0
MIN MAX
10
20
30
8 5 0
0 MIN MAX
10
20
30
2 3 0
1

6. HOTEL’S KPI
Occupancy Rate
01
AVERAGE ROOM RATE
02
Revenue per Available Room/RevPAR
03
MPI, ARI,RGI
04

7. KPI FORMULA
Occupancy
RevPAR
Average Room Rate
Market Penetration Index/MPI
Average Rate Index/ARI Revenue Generation Index/RGI

8. Case Study

9. Case Study based on MTD

10. Case Study

11. Hotel’s Industrial Report

12. Hotel’s Industrial Report

13. Hotel’s Industrial Report

14. Hotel’s Industrial Report

15. Hotel’s Industrial Report

16. Hotel’s Industrial Report

17. Hotel’s Industrial Report

18. Hotel’s Industrial Report

19. Question :
What factors must be considered in making KPIs?
Please answer the questions above and email to:
dinoleonandri@stptrisakti.ac.id
by email no later than 1 week ahead.
In the email subject, write the name of the campus, course and class
example :
1. STPT/Intl Class/Hotel Basic Accounting
2. Poltekpar Plb/DIK 6A/Hospitality Business
3. Poltek Intl Jkt/AJ/Hotel Management

20. Thank you
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