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QSO 600 Final Project Guidelines and Rubric
Overview
The final project for this course is the creation of an analysis of
product introduction. The final product represents an authentic
demonstration of competency
because it will focus on how to account for a new product
launch, how to mitigate risk, and how to manage employees and
customers in regard to the new
product launch. The project is divided into three milestones,
which will be submitted at various points throughout the course
to scaffold learning and ensure
quality final submissions. These milestones will be submitted in
Modules Three, Five, and Seven. The final product will be
submitted in Module Nine.
In this assignment, you will demonstrate your mastery of the
following course outcomes:
principles and mitigate process constraints for fulfilling
required cycle and takt time limits
ize
production increase or new product introductions
production increase or new product introduction and best secure
production goals
-functional teams required
to introduce new products or increase production volume
fulfilling customer expectations regarding existing products or
introducing new products
Prompt
Specifically, the following critical elements must be addressed:
I. Overview: Provide a concise overview of the company you
have selected. Frame your analysis by including pertinent
information about the company’s
new product launch.
II. Production Needs: In this part of the project, you will
analyze your selected company’s facility layout and propose
how to best address production of the
new product.
A. Estimate the process cycle time for the new product
introduction and compare against estimated takt time.
B. Determine process bottlenecks that may adversely affect
cycle time of the new product introduction.
C. Explain how principles of lean management could be applied
to the introduction of the new product to account for adverse
effects on cycle time.
D. Recommend an appropriate strategy aligned with principles
of lean management that the company could implement to
improve cycle time of
the new product introduction.
E. Assess the labor, equipment, and material needs of the
company that would be required to support the new product
introduction.
F. Propose a labor, equipment, and materials plan to support the
new product introduction that could be implemented by the
company.
G. Explain how your proposed labor, equipment, and materials
plan will support the new product introduction.
Roxie F
Text Box
Roxie F
Sticky Note
Roxie F
Highlight
2
III. Risk and Financial Impact: In this part of the project, you
will analyze your selected company and offer guidance as to
how to address potential risk
factors associated with the introduction of its new product and
what the overall financial impact of the new product will be on
the company.
A. Identify potential risks to the company associated with the
new product introduction.
B. Develop a risk mitigation plan to address the previously
identified risks associated with the introduction of the new
product.
C. Explain how your proposed risk mitigation plan will account
for and address the previously identified risks.
IV. Management Strategies: In this part of the project, you will
analyze your selected company and offer guidance as to how to
form and appropriately
manage the launch of a new product as well as the team that
will be involved with the launch of the new product.
A. Describe the key aspects and characteristics of the team that
you would build to support introduction of the new product.
B. Select the stakeholder from the company that you would
include on a cross-functional team to support the introduction of
the new product.
C. Explain how your proposed team is cross-functional and how
that assists them in supporting the introduction of the new
product.
D. Develop a strategy you would use to manage the cross-
functional team tasked with supporting the introduction of the
new product.
E. Explain how you could apply principles of total quality
management (TQM) in managing the product introduction.
F. Describe how you could utilize the total quality management
(TQM) approach for fulfilling customer expectations associated
with the new
product.
G. Explain how each department in the company would
approach assessing customer expectations of the product.
Milestones
Milestone One: Overview
In Module Three, you will identify an organization and include
the reasoning for your selection. This milestone will be graded
with the Milestone One Rubric.
Milestone Two: Production Needs
In Module Five, you will explore more details about facility
layout needs and any special considerations that may be
required. This milestone will be graded with
the Milestone Two Rubric.
Milestone Three: Risk and Financial Impact and Draft of
Management Strategies
In Module Seven, you will further expand on plant
considerations and how they apply to safety. This milestone will
be graded with the Milestone Three Rubric.
Final Submission: Analysis of Product Introduction
In Module Nine, you will submit your final project. It should be
a complete, polished artifact containing all of the critical
elements of the final product. It should
reflect the incorporation of feedback gained throughout the
course. This submission will be graded with the Final Project
Rubric.
Roxie F
Highlight
3
Deliverables
Milestone Deliverable Module Due Grading
One Overview Three Graded separately; Milestone One Rubric
Two Production Needs Five Graded separately; Milestone Two
Rubric
Three Risk and Financial Impact and Draft of
Management Strategies
Seven Graded separately; Milestone Three Rubric
Final Submission: Analysis of Product
Introduction
Nine Graded separately; Final Project Rubric
Final Project Rubric
Guidelines for Submission: Your analysis of product
introduction must be 12 to 15 pages in length (plus a cover page
and references) and written in APA format.
Use double spacing, 12-point Times New Roman font, and one-
inch margins. Include at least 10 references cited in APA
format.
Critical Elements Exemplary (100%) Proficient (90%) Needs
Improvement (70%) Not Evident (0%) Value
Overview: Company Meets “Proficient” criteria and
demonstrates keen insight
regarding important specifics of
a new product launch
Provides concise overview of
the company and its new
product launch
Provides overview of the
company and its new product
launch, but description either
lacks brevity or has gaps in the
details
Does not provide an overview
of the company and its new
product launch
4.1
Production Needs:
Cycle Time
[QSO-600-01]
Meets “Proficient” criteria, and
comparison of process cycle
time and takt time
demonstrates nuanced
understanding of product
introduction
Estimates the process cycle
time for the new product
introduction and compares
against estimated takt time
Estimates the process cycle
time for the new product
introduction, but does not
compare to estimated takt time
or estimates are illogical
Does not estimate the process
cycle time for the new product
introduction
4.59
Production Needs:
Bottlenecks
[QSO-600-01]
Meets “Proficient” criteria and
provides a comprehensive list of
bottlenecks that may adversely
affect cycle time
Determines process bottlenecks
that may adversely affect cycle
time of the new product
introduction
Determines process bottlenecks
that may adversely affect cycle
time of the new product
introduction, but determination
is inappropriate or cursory
Does not determine process
bottlenecks that may adversely
affect cycle time of the new
product introduction
4.59
Roxie F
Highlight
4
Production Needs:
Lean Management
[QSO-600-01]
Meets “Proficient” criteria and
explanation demonstrates a
nuanced understanding of the
relationship between principles
of lean management and cycle
time
Explains how principles of lean
management could be applied
to the introduction of the new
product to account for adverse
effects on cycle time
Explains how principles of lean
management could be applied
to the introduction of the new
product, but explanation either
lacks accountability for adverse
effects on cycle time, is
inaccurate, or is cursory
Does not explain how principles
of lean management could be
applied to the introduction of
the new product to account for
adverse effects on cycle time
4.59
Production Needs:
Strategy
[QSO-600-01]
Meets “Proficient” criteria, and
recommendation demonstrates
a nuanced understanding of
how principles of lean
management can be applied to
cycle time
Recommends an appropriate
strategy aligned with principles
of lean management that could
be implemented to improve
cycle time of the new product
Recommends a strategy aligned
with principles of lean
management, but strategy is
either inappropriate or
overgeneralized
Does not recommend a strategy
aligned with principles of lean
management that could be
implemented to improve cycle
time of the new product
4.59
Production Needs:
Needs
[QSO-600-02]
Meets “Proficient” criteria, and
assessment outlines in
significant detail the labor,
equipment, and material
requirements that result in a
highly efficient process
Assesses the company’s labor,
material and equipment needs
that would be required to
support the new product
Assesses the company’s labor,
material and equipment needs
that would be required to
support the new product, but
assessment is inaccurate or
overgeneralized
Does not assess the company’s
labor, material, and equipment
needs that would be required to
support the new product
6.12
Production Needs:
Plan
[QSO-600-02]
Meets “Proficient” criteria, and
the plan demonstrates insight
into the labor, equipment, and
materials required to support
new production
Proposes a labor, equipment,
and materials plan to support
the new product introduction
Proposes a labor, equipment,
and materials plan to support
the new product introduction,
but proposed plan is
inappropriate or
overgeneralized
Does not propose a labor,
equipment, and materials plan
to support the new product
introduction
6.12
Production Needs:
Support
[QSO-600-02]
Meets “Proficient” criteria, and
explanation demonstrates a
nuanced understanding of how
the labor, equipment, and
materials plan supports the
launch
Explains how the proposed
labor, equipment, and materials
plan will support the new
product launch
Explains how the proposed
labor, equipment, and materials
plan will support the new
product launch, but explanation
is inappropriate or cursory
Does not explain how the
proposed labor, equipment, and
materials plan will support the
new product launch
6.12
Risk and Financial
Impact: Potential
Risks
[QSO-600-03]
Meets “Proficient” criteria, and
response demonstrates insight
into the potential risks
associated with new product
introduction
Identifies potential risks to the
company associated with the
new product introduction
Identifies potential risks to the
company associated with the
new product introduction, but
risks are inaccurate or
overgeneralized
Does not identify potential risks
to the company associated with
the new product introduction
6.12
Roxie F
Highlight
5
Risk and Financial
Impact: Risk
Mitigation Plan
[QSO-600-03]
Meets “Proficient” criteria, and
the plan demonstrates insight
into how mitigation plans can
reduce risks to product
production
Develops a risk mitigation plan
to address identified risks
associated with introduction of
the new product
Develops a risk mitigation plan
to address identified risks
associated with introduction of
the new product, but plan is
inappropriate or
overgeneralized
Does not develop a risk
mitigation plan to address
identified risks associated with
introduction of the new product
6.12
Risk and Financial
Impact: Address
[QSO-600-03]
Meets “Proficient” criteria, and
the plan demonstrates insight
into how mitigation plans can
reduce risks to product
production
Explains how the proposed risk
mitigation plan accounts for and
addresses identified risk
Explains how the proposed risk
mitigation plan accounts for and
addresses identified risk, but
explanation is inappropriate or
cursory
Does not explain how the
proposed risk mitigation plan
accounts for and addresses
identified risk
6.12
Management
Strategies: Key
Aspects and
Characteristics
[QSO-600-04]
Meets “Proficient” criteria, and
description demonstrates a
nuanced understanding of the
key aspects and characteristics
of a team that would support
the introduction of a new
product
Describes the key aspects and
characteristics of the team that
would be built to support the
introduction of the new product
Describes the key aspects and
characteristics of the team that
would be built to support the
introduction of the new
product, but description of
team is inaccurate or cursory
Does not describe the key
aspects and characteristics of
the team that would be built to
support the introduction of the
new product
4.59
Management
Strategies:
Stakeholders
[QSO-600-04]
Meets “Proficient” criteria, and
selection demonstrates a
nuanced understanding of
stakeholders within a company
who would be best qualified to
support the introduction of the
new product
Selects the stakeholders from
the company to be included on
a cross-functional team to
support the introduction of the
new product
Selects the stakeholders from
the company to be included on
a cross-functional team, but
selection is inappropriate or
illogical
Does not select stakeholders
from the company
4.59
Management
Strategies: Cross-
functional
[QSO-600-04]
Meets “Proficient” criteria, and
explanation demonstrates keen
insight into how a cross-
functional team interacts and
supports the new product
launch
Explains how the team is cross-
functional and how this assists
in supporting the introduction
of the new product
Explains how the team is cross-
functional, but not how this
assists in supporting the
introduction of the new
product, or explanation is
cursory
Does not explain how the team
is cross-functional
4.59
Management
Strategies: Strategy
[QSO-600-04]
Meets “Proficient” criteria and
strategy demonstrates a
nuanced understanding of how
to manage a cross-functional
team
Develops a strategy to manage
the cross-functional team
supporting the introduction of
the new product
Develops a strategy to manage
the cross-functional team, but
developed strategy is
inappropriate or
overgeneralized
Does not develop a strategy to
manage the cross-functional
team
4.59
Roxie F
Highlight
6
Management
Strategies: Managing
[QSO-600-05]
Meets “Proficient” criteria, and
explanation demonstrates
insight into the relationship
between principles of total
quality management and
product introduction
Explains how principles of total
quality management could be
applied in managing the
product introduction
Explains how principles of total
quality management could be
applied in managing the
product introduction, but
explanation is inaccurate or
cursory
Does not explain how principles
of total quality management
could be applied in managing
the product introduction
6.12
Management
Strategies: Customer
Expectations
[QSO-600-05]
Meets “Proficient” criteria, and
description demonstrates
insight into how the TQM
approach helps fulfill customer
requirements
Describes how the TQM
approach could be utilized to
fulfill customer expectations
Describes how the TQM
approach could be utilized to
fulfill customer expectations,
but description is inaccurate or
cursory
Does not describe how the TQM
approach could be utilized to
fulfill customer expectations
6.12
Management
Strategies:
Department
[QSO-600-05]
Meets “Proficient” criteria, and
explanation demonstrates
insight into departmental
characteristics and the
assessment of customer
expectations
Explains how each department
approaches the assessment of
customer expectations
Explains how each department
approaches the assessment of
customer expectations, but
explanation is inappropriate or
cursory
Does not explain how each
department approaches the
assessment of customer
expectations
6.12
Articulation of
Response
Submission is free of errors
related to citations, grammar,
spelling, syntax, and
organization and is presented in
a professional and easy-to-read
format
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
4.1
Total 100%
Roxie F
Highlight

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1 QSO 600 Final Project Guidelines and Rubric Ove.docx

  • 1. 1 QSO 600 Final Project Guidelines and Rubric Overview The final project for this course is the creation of an analysis of product introduction. The final product represents an authentic demonstration of competency because it will focus on how to account for a new product launch, how to mitigate risk, and how to manage employees and customers in regard to the new product launch. The project is divided into three milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final submissions. These milestones will be submitted in Modules Three, Five, and Seven. The final product will be submitted in Module Nine. In this assignment, you will demonstrate your mastery of the following course outcomes: principles and mitigate process constraints for fulfilling required cycle and takt time limits ize production increase or new product introductions
  • 2. production increase or new product introduction and best secure production goals -functional teams required to introduce new products or increase production volume fulfilling customer expectations regarding existing products or introducing new products Prompt Specifically, the following critical elements must be addressed: I. Overview: Provide a concise overview of the company you have selected. Frame your analysis by including pertinent information about the company’s new product launch. II. Production Needs: In this part of the project, you will analyze your selected company’s facility layout and propose how to best address production of the new product. A. Estimate the process cycle time for the new product introduction and compare against estimated takt time. B. Determine process bottlenecks that may adversely affect cycle time of the new product introduction. C. Explain how principles of lean management could be applied to the introduction of the new product to account for adverse effects on cycle time. D. Recommend an appropriate strategy aligned with principles of lean management that the company could implement to improve cycle time of
  • 3. the new product introduction. E. Assess the labor, equipment, and material needs of the company that would be required to support the new product introduction. F. Propose a labor, equipment, and materials plan to support the new product introduction that could be implemented by the company. G. Explain how your proposed labor, equipment, and materials plan will support the new product introduction. Roxie F Text Box Roxie F Sticky Note Roxie F Highlight 2 III. Risk and Financial Impact: In this part of the project, you will analyze your selected company and offer guidance as to how to address potential risk factors associated with the introduction of its new product and what the overall financial impact of the new product will be on the company. A. Identify potential risks to the company associated with the new product introduction.
  • 4. B. Develop a risk mitigation plan to address the previously identified risks associated with the introduction of the new product. C. Explain how your proposed risk mitigation plan will account for and address the previously identified risks. IV. Management Strategies: In this part of the project, you will analyze your selected company and offer guidance as to how to form and appropriately manage the launch of a new product as well as the team that will be involved with the launch of the new product. A. Describe the key aspects and characteristics of the team that you would build to support introduction of the new product. B. Select the stakeholder from the company that you would include on a cross-functional team to support the introduction of the new product. C. Explain how your proposed team is cross-functional and how that assists them in supporting the introduction of the new product. D. Develop a strategy you would use to manage the cross- functional team tasked with supporting the introduction of the new product. E. Explain how you could apply principles of total quality management (TQM) in managing the product introduction. F. Describe how you could utilize the total quality management (TQM) approach for fulfilling customer expectations associated with the new product. G. Explain how each department in the company would approach assessing customer expectations of the product. Milestones
  • 5. Milestone One: Overview In Module Three, you will identify an organization and include the reasoning for your selection. This milestone will be graded with the Milestone One Rubric. Milestone Two: Production Needs In Module Five, you will explore more details about facility layout needs and any special considerations that may be required. This milestone will be graded with the Milestone Two Rubric. Milestone Three: Risk and Financial Impact and Draft of Management Strategies In Module Seven, you will further expand on plant considerations and how they apply to safety. This milestone will be graded with the Milestone Three Rubric. Final Submission: Analysis of Product Introduction In Module Nine, you will submit your final project. It should be a complete, polished artifact containing all of the critical elements of the final product. It should reflect the incorporation of feedback gained throughout the course. This submission will be graded with the Final Project Rubric. Roxie F Highlight 3 Deliverables
  • 6. Milestone Deliverable Module Due Grading One Overview Three Graded separately; Milestone One Rubric Two Production Needs Five Graded separately; Milestone Two Rubric Three Risk and Financial Impact and Draft of Management Strategies Seven Graded separately; Milestone Three Rubric Final Submission: Analysis of Product Introduction Nine Graded separately; Final Project Rubric Final Project Rubric Guidelines for Submission: Your analysis of product introduction must be 12 to 15 pages in length (plus a cover page and references) and written in APA format. Use double spacing, 12-point Times New Roman font, and one- inch margins. Include at least 10 references cited in APA format. Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value Overview: Company Meets “Proficient” criteria and demonstrates keen insight regarding important specifics of
  • 7. a new product launch Provides concise overview of the company and its new product launch Provides overview of the company and its new product launch, but description either lacks brevity or has gaps in the details Does not provide an overview of the company and its new product launch 4.1 Production Needs: Cycle Time [QSO-600-01] Meets “Proficient” criteria, and comparison of process cycle time and takt time demonstrates nuanced understanding of product introduction Estimates the process cycle time for the new product introduction and compares against estimated takt time Estimates the process cycle
  • 8. time for the new product introduction, but does not compare to estimated takt time or estimates are illogical Does not estimate the process cycle time for the new product introduction 4.59 Production Needs: Bottlenecks [QSO-600-01] Meets “Proficient” criteria and provides a comprehensive list of bottlenecks that may adversely affect cycle time Determines process bottlenecks that may adversely affect cycle time of the new product introduction Determines process bottlenecks that may adversely affect cycle time of the new product introduction, but determination is inappropriate or cursory Does not determine process bottlenecks that may adversely affect cycle time of the new product introduction
  • 9. 4.59 Roxie F Highlight 4 Production Needs: Lean Management [QSO-600-01] Meets “Proficient” criteria and explanation demonstrates a nuanced understanding of the relationship between principles of lean management and cycle time Explains how principles of lean management could be applied to the introduction of the new product to account for adverse effects on cycle time Explains how principles of lean management could be applied to the introduction of the new product, but explanation either lacks accountability for adverse effects on cycle time, is inaccurate, or is cursory
  • 10. Does not explain how principles of lean management could be applied to the introduction of the new product to account for adverse effects on cycle time 4.59 Production Needs: Strategy [QSO-600-01] Meets “Proficient” criteria, and recommendation demonstrates a nuanced understanding of how principles of lean management can be applied to cycle time Recommends an appropriate strategy aligned with principles of lean management that could be implemented to improve cycle time of the new product Recommends a strategy aligned with principles of lean management, but strategy is either inappropriate or overgeneralized Does not recommend a strategy aligned with principles of lean management that could be
  • 11. implemented to improve cycle time of the new product 4.59 Production Needs: Needs [QSO-600-02] Meets “Proficient” criteria, and assessment outlines in significant detail the labor, equipment, and material requirements that result in a highly efficient process Assesses the company’s labor, material and equipment needs that would be required to support the new product Assesses the company’s labor, material and equipment needs that would be required to support the new product, but assessment is inaccurate or overgeneralized Does not assess the company’s labor, material, and equipment needs that would be required to support the new product 6.12
  • 12. Production Needs: Plan [QSO-600-02] Meets “Proficient” criteria, and the plan demonstrates insight into the labor, equipment, and materials required to support new production Proposes a labor, equipment, and materials plan to support the new product introduction Proposes a labor, equipment, and materials plan to support the new product introduction, but proposed plan is inappropriate or overgeneralized Does not propose a labor, equipment, and materials plan to support the new product introduction 6.12 Production Needs: Support [QSO-600-02] Meets “Proficient” criteria, and explanation demonstrates a
  • 13. nuanced understanding of how the labor, equipment, and materials plan supports the launch Explains how the proposed labor, equipment, and materials plan will support the new product launch Explains how the proposed labor, equipment, and materials plan will support the new product launch, but explanation is inappropriate or cursory Does not explain how the proposed labor, equipment, and materials plan will support the new product launch 6.12 Risk and Financial Impact: Potential Risks [QSO-600-03] Meets “Proficient” criteria, and response demonstrates insight into the potential risks associated with new product introduction Identifies potential risks to the
  • 14. company associated with the new product introduction Identifies potential risks to the company associated with the new product introduction, but risks are inaccurate or overgeneralized Does not identify potential risks to the company associated with the new product introduction 6.12 Roxie F Highlight 5 Risk and Financial Impact: Risk Mitigation Plan [QSO-600-03] Meets “Proficient” criteria, and the plan demonstrates insight into how mitigation plans can reduce risks to product production Develops a risk mitigation plan
  • 15. to address identified risks associated with introduction of the new product Develops a risk mitigation plan to address identified risks associated with introduction of the new product, but plan is inappropriate or overgeneralized Does not develop a risk mitigation plan to address identified risks associated with introduction of the new product 6.12 Risk and Financial Impact: Address [QSO-600-03] Meets “Proficient” criteria, and the plan demonstrates insight into how mitigation plans can reduce risks to product production Explains how the proposed risk mitigation plan accounts for and addresses identified risk Explains how the proposed risk mitigation plan accounts for and addresses identified risk, but
  • 16. explanation is inappropriate or cursory Does not explain how the proposed risk mitigation plan accounts for and addresses identified risk 6.12 Management Strategies: Key Aspects and Characteristics [QSO-600-04] Meets “Proficient” criteria, and description demonstrates a nuanced understanding of the key aspects and characteristics of a team that would support the introduction of a new product Describes the key aspects and characteristics of the team that would be built to support the introduction of the new product Describes the key aspects and characteristics of the team that would be built to support the introduction of the new product, but description of team is inaccurate or cursory
  • 17. Does not describe the key aspects and characteristics of the team that would be built to support the introduction of the new product 4.59 Management Strategies: Stakeholders [QSO-600-04] Meets “Proficient” criteria, and selection demonstrates a nuanced understanding of stakeholders within a company who would be best qualified to support the introduction of the new product Selects the stakeholders from the company to be included on a cross-functional team to support the introduction of the new product Selects the stakeholders from the company to be included on a cross-functional team, but selection is inappropriate or illogical Does not select stakeholders
  • 18. from the company 4.59 Management Strategies: Cross- functional [QSO-600-04] Meets “Proficient” criteria, and explanation demonstrates keen insight into how a cross- functional team interacts and supports the new product launch Explains how the team is cross- functional and how this assists in supporting the introduction of the new product Explains how the team is cross- functional, but not how this assists in supporting the introduction of the new product, or explanation is cursory Does not explain how the team is cross-functional 4.59 Management Strategies: Strategy
  • 19. [QSO-600-04] Meets “Proficient” criteria and strategy demonstrates a nuanced understanding of how to manage a cross-functional team Develops a strategy to manage the cross-functional team supporting the introduction of the new product Develops a strategy to manage the cross-functional team, but developed strategy is inappropriate or overgeneralized Does not develop a strategy to manage the cross-functional team 4.59 Roxie F Highlight 6 Management Strategies: Managing
  • 20. [QSO-600-05] Meets “Proficient” criteria, and explanation demonstrates insight into the relationship between principles of total quality management and product introduction Explains how principles of total quality management could be applied in managing the product introduction Explains how principles of total quality management could be applied in managing the product introduction, but explanation is inaccurate or cursory Does not explain how principles of total quality management could be applied in managing the product introduction 6.12 Management Strategies: Customer Expectations [QSO-600-05] Meets “Proficient” criteria, and
  • 21. description demonstrates insight into how the TQM approach helps fulfill customer requirements Describes how the TQM approach could be utilized to fulfill customer expectations Describes how the TQM approach could be utilized to fulfill customer expectations, but description is inaccurate or cursory Does not describe how the TQM approach could be utilized to fulfill customer expectations 6.12 Management Strategies: Department [QSO-600-05] Meets “Proficient” criteria, and explanation demonstrates insight into departmental characteristics and the assessment of customer expectations Explains how each department approaches the assessment of
  • 22. customer expectations Explains how each department approaches the assessment of customer expectations, but explanation is inappropriate or cursory Does not explain how each department approaches the assessment of customer expectations 6.12 Articulation of Response Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas
  • 23. Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 4.1 Total 100% Roxie F Highlight