More Related Content
What's hot
What's hot (20)
Viewers also liked
More from keem773
More from keem773 (20)
Recently uploaded
Recently uploaded (20)
1 effective communication
- 1. Learning the Keys to Communicating Effectively
- 2. 2
- 3. 3 7 C’s of Effective Communication
- 4. 4 Nonverbal Communication Discussion: ● What are examples of non- verbal cues that you use to let someone know you are listening? ● What are examples of nonverbal cues that let you know someone is not listening?
- 5. 5 Active Listening Active Listening Tips: • Note-taking • Non-verbal cues • Asking relevant questions • Repeating what other person says to verify you understood • Other ideas? Can you be an effective communicator without being a good listener?
- 6. 6 Other Aspects of Communication Teamwork: Relies on effective communication through keeping an open mind, active listening, and clear understand of goals. Identity: Who you are impacts how you communicate and how others communicate with you.
- 7. 7
Editor's Notes
- Two perspectives on communication, both demonstrating that it is indeed a process and requires great practice to make communication effective.
- Verbal and Non-Verbal Communication: Communication between people is a process in which everyone receives, sends, interprets, and infers all at the same time, and there is no beginning and end. There are many techniques to communicate. Here are a few to think about. Every communication has a purpose, and identifying that purpose is the first step in effective communication. Whether you want to inform, influence, persuade or sell, having an end goal in mind can help you communicate effectively. Create key messages. People often try to convey too much in a single communication. Decide what your most important points are, given your audience and your objectives. Concise: Gets to the point quickly. Complete: Includes all necessary information. Conversational: Invites interaction through a conversational tone as opposed to confrontational. Clear: Information is clear as to avoid misunderstanding. Considerate: Provides space for questions and clarifications. Considers the audience’s viewpoint, background, level of experience, etc. Confidence: Presented with a clear and commanding tone. Correct: All data and facts are confirmed before being communicated. Communication is less about what you say as it is how you say it. Maintain congruence between your verbal and non-verbal messages. Saying, "I enjoyed your presentation" with a sarcastic tone, for example, will create tension between you and the person you are speaking to. Relatedly, your body language conveys a message as well. For example, if you are receiving feedback with your arms crossed and body turned away from the speaker, you are alerting the other person that you are not receptive to his/her comments. Ask the class to discuss the following questions: · What are examples of non-verbal cues that you use to let someone know you are listening? · What are examples of nonverbal cues that let you know someone is not listening?
- Communication is less about what you say as it is how you say it. Maintain congruence between your verbal and non-verbal messages. Saying, "I enjoyed your presentation" with a sarcastic tone, for example, will create tension between you and the person you are speaking to. Relatedly, your body language conveys a message as well. For example, if you are receiving feedback with your arms crossed and body turned away from the speaker, you are alerting the other person that you are not receptive to his/her comments. Ask the class to discuss the following questions: · What are examples of non-verbal cues that you use to let someone know you are listening? · What are examples of nonverbal cues that let you know someone is not listening? Effective communication takes practice. One useful method to improve your communication skills, both verbal and non-verbal, is to ask for feedback around the clarity, delivery, and timing of your message. It might feel risky and uncomfortable but each small risk will build your confidence and increase trust in those you work with.
- Listening and Responding: Too often in our conversations, we talk to each other but don´t listen attentively. Listening and responding is how we understand the feelings and thoughts of the other person. There is no skill more important for effective communication than taking into consideration the other person´s perspective. We are often distracted, half listening, half thinking about something else or formulating a response before others have finished talking. To be an effective communicator, however, you must also learn to be an active listener. Active listening includes note taking, asking relevant questions, and repeating what the other person says to verify clarity Tips for listening and responding • Focus on what is being said – tune out distractions • Look for non-verbal cues such as eye contact, facial expressions or body postures • Listening is about the other, not you. Try to refrain from forming your response before you have even heard what the other is saying • Clarify and ask pointed questions to help you understand what is being said • Paraphrase: restate in your own words, what the person says, feels and means • Try to understand the message from the sender´s perspective: "So if I understand you…”
- Communication as a team member: The workplace is inherently collaborative, and this collaboration relies on effective communication among coworkers. Whether you are a member of a team or its leader, the ability to function as part of a successful team hinges in large part on effective communication. Effective communication is a critical component of successful collaboration. It enables collaborators to foster ideas, to build common ground, and to develop complex interpersonal relationships. To have effective communication in the work place, team members must keep an open mind, engage in active listening and have a clear understanding of project goals and requirements. Active listening is perhaps the most important of these. When team members communicate with open minds, and by asking questions rather than making assumptions, they build trust and harmony in the working environment. These elements work together to create a business culture of camaraderie and success. Communication and identity: How you communicate and how others communicate with you involves a complex series of layers around identity, including race, gender, religion, sexuality, class, age, and ability, among others. These interactions are often called microaggressions. Microaggressions are brief and common daily verbal, behavioral, or environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative slights and insults. Microaggressions can be unconscious and unintentional in that perpetrators may not realize the negative impact these messages have on members of oppressed groups. Thus, microaggressions tend to be harder to identify than overt behaviors, more difficult to confront or address, or both, because victims of microaggressions may have different perceptions and racial realities than those who enact them. While the communication strategies we have discussed thus far are useful, there are additional techniques we will consider throughout this course to help you identify microaggressions both directed at you and originating from you, as well as strategies to address them.
- Wordle from this week’s lesson plans (with the word “communication” removed to allow other words to emerge as key terms). Ask students: Looking at this Wordle, what are the keys to effective communication?