PegaWORLD 2014 Presentation: Leveraging Technology to Accelerate Innovation

•

1 like•819 views

The document discusses the evolution of money and technology over the past hundred years. It describes three eras: Money 1.0 during the Industrial Revolution, Money 2.0 also during the Industrial Revolution with increased usage, and Money 3.0 during the technology revolution with innovations like smartphones, smart watches, and smart glasses. It then discusses the challenges of a large customer base, high transaction volumes, and operating on a global platform. The key strategies highlighted are developing quickly through agile practices to meet changing customer needs, focusing on people, driving innovation, and making lasting impacts.

Business Education

The ascent of money has been the
indispensable part of the ascent of man.”
“
-Niall Ferguson, The Ascent of
Money

Technolog
y
revolution. Smart Phone Smart Glasses Smart Watch

10x increase with every new computing
install.

Global platform.
80 LOCALIZED SITES 26 CURRENCIES193 MARKETS

Highly dynamic market
environment
requiring rapid change.+ Consistent customer experiences supporting Customer Service
& Back Office operations
+ 100% Agile Development – 2 week sprints with monthly major releases
+ Continuous integration and automated testing
+

PegaWORLD 2014 Presentation: Leveraging Technology to Accelerate Innovation

Why has the coronavirus pandemic made some companies stronger and blown others to bits? While many analysts and tech strategists tried to explain it with industry specifics, a deeper look shows that it comes from how you organize your business and tech teams. In this keynote I will share why going from resilient to antifragile will open the doors for the next normal. Examples from commerce, logistics and manufacturing show how antifragility allows you to benefit from external stress , gain from disorder, and become a stronger player.

DevOpsDays Singapore 2015

Jason Jackson

Apple Watch

christianpsa

Google Android Activation Rate - 2009 to 2013 Digital Quarterly is series of highly profiled research analyses covering the leaders in the digital economy like Google, Facebook, Apple, LinkedIn, Amazon, eBay and others. Covering and analyzing recent developments related to product innovation, competitive strategies, financial performance, key performance indicators and metrics, acquisitions & investments as well as alliances and partnerships.

#Confare Talk: A CDO Perspective to ERP

Thomas Kunz

Symposium 2016 final versionLuciana Paiva

Startup Istanbul 2016 / Ussal Şahbaz - Innovation Leader GE

Startup Istanbul

Asianized world - ITs4B.biz

Roberto Scaramuzza

Mobilize Breakfast: MWC 2019

Léo Xavier

The connected consumer shapes the future

Robert Wucher

Driving Effective Customer Retention for Communications

Pegasystems

In a world where penetration rates for services like mobile have reached more than 100% in manycountries, Communications Service Providers (CSPs) are shifting their sales and marketing investment from attracting new customers toward maximizing customer value through improved revenue and retention. Pega is at the forefront of this shift with a market-leading Next-Best-Action Marketing solution that combines sophisticated predictive and adaptive analytics, real-time decisioning and a guided user experience to help CSPs improve retention and drive incremental revenue. Pega has identified a few key best-practices related to retention. These best-practices are partially enabled by technology, but also enabled by CSP leadership’s ability to think “outside the box” in pursuing efforts to reduce customer churn. Learn more: http://www.pega.com/solutions/by-industry/communications-and-media/customer-service

PegaWORLD 2014 Presentation: EE: Transforming the Customer Journey Through 1:...

Pegasystems

Every customer experience represents your company’s brand and affects the future value of the relationship. In our ever-increasing digital world, where two-way communication bounces between multiple channels and devices, optimizing each customer experience across sales, marketing and service is a business imperative. The rise of big data and high-speed analytics makes it increasingly possible for organizations to move beyond mass-segmentation toward a completely personalized journey for each customer. In this session, Dr. Rob Walker and Suzanne Woolley will describe how organizations can take a new approach, using real-time context to improve customer engagement in every channel and drive very significant business returns. This presentation was used as part of a keynote speech. You can watch the complete presentation (with full video) at: http://pega.com/resources/pw-2014-video-ee-transforming-the-customer-journey-through-11-customer-engagement?utm_source=ss

Pega CRM Data SheetVivastream

PegaWORLD 2014 Presentation: Vodafone: Excellent Enterprise Customer Experien...

Pegasystems

Vodafone Group plc is one of the world's largest mobile telecommunications companies with more than 400 million customers in almost 30 countries. Vodafone has embarked on a massive business transformation program to digitize the customer experience, develop simpler common processes, and consolidate their technology assets. Anette Bronder, Director Vodafone Group Technology Enterprise Solutions, will discuss Vodafone's transformation journey and the vision for creating a technology platform that will enable rapid response to accelerating change in the dynamic and highly competitive telecommunications market. This presentation was used as part of a keynote speech. You can watch the complete presentation (with full video) at: http://pega.com/resources/pw-2014-video-vodafone-excellent-enterprise-customer-experience-through-digital?utm_source=ss

Top cloud CRM overview. Part 1 - Choosing the right CRM solution

Eugene Zozulya

Cloud CRM is a software as a service, hosted in a public or private cloud, that allows users to access application and their data remotely. Hosted CRM software can be either single- or multi-tenant. Single-tenant means that each of the vendor’s servers contains one organization’s data. Multi-tenant means that computing resources (servers, databases, etc.) are shared among many different organizations. Choosing the right CRM solution always a challenge, especially for enterprises. For many small and medium-sized businesses always costs associated with purchasing, installing and implementing a CRM system can greatly overshadow the benefits. Cloud CRM with free trial can be an easy way to try out you key CRM processes without upfront investments

Every Customer Conversation is a Moment of Truth for Banks

Pegasystems

Every customer conversation is a moment of truth. The way in which you conduct this conversation will alter the customer's relationship with your bank. It will create a lasting impression—either good or bad—that either increases customer loyalty or drives the customer to defect. For most banks, there are a core set of customer interactions that occur frequently or which represent high-value engagements. Rather than managing moments of truth as isolated, channel-dependent incidents, Intelligent Conversation Management treats each moment as part of an interconnected conversation. The result transforms your relationship with your customers by leveraging an understanding of past engagements and real-time information to predict future interactions.

Customer Value Management Principles

Pegasystems

Communications Service Providers (CSPs) live in a world where penetration rates are over 100 percent in most markets and consumers have multiple different — yet relatively similar — choices. As CSPs strive to retain customers, they are finding that traditional marketing techniques no longer generate sufficient returns. Instead, they are turning to the concept of Customer Value Management with one-to-one personalization as a way to generate more value from their existing subscriber base. This article discusses the importance of understanding Customer Value Management and offers five key recommendations to improve customer interactions and deliver value back to the business. These insights are based on a podcast discussion among Jeriad Zoghby of Accenture Interactive, Dr. Rob Walker and Tom Erskine of Pegasystems. Learn more: http://www.pega.com/solutions/by-industry/communications-and-media

Pega ppt

Sharepoint Online Training

I Love APIs 2013: Keynote day 01

Apigee | Google Cloud

Apigee CEO Chet Kapoor and four great keynote speakers and "CDOs" (Carole McCluskey (Outerwall), Michael Redding (Accenture), Abhi Ingle (AT&T), Aneesh Chopra (Former CTO - USA)) kicked off I ♥ APIs, Apigee’s first user and industry conference in inspiring fashion describing how every business is a digital business and how Chief Digital Officers (whether they have CDO as title on their business card or not) are leading enterprise innovation and transforming physical value networks with digital value networks.

Jive Software CEO Tony Zingale's Enterprise 2.0 Conference Keynote

Gia Lyons

Emergence mobile enterprise forum 2014 - Kevin Spain keynote

Emergence Capital

What's hot

Watty Conference Talk

Hjalmar Nilsonne

M2M & IoT: the 4th Industrial Revolution and Service Economy

Eurotech

Smart Town, Smart City, Smart World: The Future of the Connected Community

Colin Bovet

Introduction to Water Data by Jon Grant, WaterTAP

Sunit Mohindroo

Digital Quarterly: Google Android Activation Rate - 2009 to 2013

Self Employed

#Confare Talk: A CDO Perspective to ERP

Thomas Kunz

Symposium 2016 final versionLuciana Paiva

Startup Istanbul 2016 / Ussal Şahbaz - Innovation Leader GE

Startup Istanbul

Asianized world - ITs4B.biz

Roberto Scaramuzza

Mobilize Breakfast: MWC 2019

Léo Xavier

The connected consumer shapes the future

Robert Wucher

What's hot (11)

Watty Conference Talk

M2M & IoT: the 4th Industrial Revolution and Service Economy

Smart Town, Smart City, Smart World: The Future of the Connected Community

Introduction to Water Data by Jon Grant, WaterTAP

Digital Quarterly: Google Android Activation Rate - 2009 to 2013

#Confare Talk: A CDO Perspective to ERP

Symposium 2016 final version

Startup Istanbul 2016 / Ussal Şahbaz - Innovation Leader GE

Asianized world - ITs4B.biz

Mobilize Breakfast: MWC 2019

The connected consumer shapes the future

Viewers also liked

Driving Effective Customer Retention for Communications

Pegasystems

PegaWORLD 2014 Presentation: EE: Transforming the Customer Journey Through 1:...

Pegasystems

Pega CRM Data SheetVivastream

PegaWORLD 2014 Presentation: Vodafone: Excellent Enterprise Customer Experien...

Pegasystems

Top cloud CRM overview. Part 1 - Choosing the right CRM solution

Eugene Zozulya

Every Customer Conversation is a Moment of Truth for Banks

Pegasystems

Customer Value Management Principles

Pegasystems

Pega ppt

Sharepoint Online Training

Viewers also liked (8)

Driving Effective Customer Retention for Communications

PegaWORLD 2014 Presentation: EE: Transforming the Customer Journey Through 1:...

Pega CRM Data Sheet

PegaWORLD 2014 Presentation: Vodafone: Excellent Enterprise Customer Experien...

Top cloud CRM overview. Part 1 - Choosing the right CRM solution

Every Customer Conversation is a Moment of Truth for Banks

Customer Value Management Principles

Pega ppt

PegaWORLD 2014 Presentation: Build for Change

Pegasystems

Empowered customers and disruptive technologies are forcing organizations to transform the way they engage with their customers, simplify their operations and adapt to market changes. A customer-centric strategy for digital transformation is essential, but executing that strategy demands a new approach to software. Pegasystems Founder and CEO, Alan Trefler, will explain how this new software layer must become the true embodiment of your brand. It must demonstrate your values, your commitment, and a deep and authentic empathy for your customers and how they interact with you. It must encompass nothing less than the best of your people, policies, and methods. And this software, like your relationships with your customers, will be constantly changing to drive new forms of customer engagement and end-to-end business simplification. This presentation was used as part of a keynote speech at PegaWORLD. You can watch the video of this presentation at the following link: http://www.pega.com/resources/pw-2014-video-build-for-change?utm_source=ss

The State of FATCA Compliance

Pegasystems

Pega, Capgemini and partner DLA Piper (a global law firm with extensive experience on FATCA regulations) explore how global financial institutions can fulfill their legal obligations to become FATCA compliant and navigate operational issues and technology requirements. Presenter Information: Alan W. Granwell, FATCA Team Leader, of Counsel, DLA Piper LLP Gerald Francese, Partner, DLA Piper LLP Reetu Kholsa, Global Director, Risk, Fraud and Compliance, Pegasystems Erick Christensen, Vice President, Head of Compliance Practice Financial Services BU, Capgemini This presentation was used as part of a live webcast. You can watch the full recording (with audio) at: http://www.pega.com/resources/webcast-the-state-of-fatca-compliance?utm_source=ss

Selling and Engaging the Digitally Forward Customer

Pegasystems

Don Peppers, Founding Partner of Peppers & Rogers Group and Ed Burek, Director of Product Marketing at Pega, explore how many organizations today are delivering a personalized experience and increasing their customer's lifetime value by: - Driving trust and transparency at every interaction - Providing a frictionless customer experience by leveraging real-time predictive analytics across all channels - Enhancing the ability to see the customer in a 1:1 manner to drive long term relationships This presentation was used as part of a live webcast. You can watch the full recording with audio at: http://www.pega.com/resources/selling-engaging-the-digitally-forward-customer?utm_source=ss

Center of Excellence Peer to Peer Forum

Pegasystems

"Intelligent BPM" (iBPM) is the next-generation of BPM technology. What are its implications for your BPM Center of Excellence? What are the right projects for the technology? Are you moving your organization in the right direction to take full advantage? Dr. Setrag Khoshafian answers these questions and explores a range of exciting iBPM concepts. This presentation was used as part of a live webcast. You can watch the full recording with audio at: http://www.pega.com/resources/center-of-excellence-peer-to-peer-forum?utm_source=ss

Every Customer Conversation is a Moment of Truth: Leveraging Customer Centric...

Pegasystems

As an insurance carrier, your conversation with a policyholder makes a lasting impression—either good or bad. It is no longer merely the products you offer that matters. It is about the end-to-end experience and interactions that define a high-value, long-term customer relationship—or a quick defection. To grow profitable books of business you must offer more than a competitive product; you must provide an exceptional customer experience. Watch the full recording of this web seminar at http://bit.ly/1ewhVGU

More from Pegasystems (18)

Pega Consumer Report

Pega Healthcare Report

Pega Automotive Omnibus

Pega Insurance Omnibus

DigIn 2018: Bridging the Digital Gap

Pegasystems Customer Service Survey

Are You Pushing Products, or Connecting Conversations?

PegaWorld 2014 Presentation: AEGON Revolutionizes the Policyholder Experience...

PegaWorld 2014 Presentation: Beyond UI: TSYS Creates a User-centered Experien...

PegaWorld 2014 Presentation: The Government BPM Journey

PegaWorld 2014 Presentation: Deluxe Field Service Mobility – The Xerox Way

PegaWORLD 2014 Presentation: The 230 Year Journey to Service Excellence at BN...

PegaWORLD 2014 Presentation: Engage, Simplify and Change: The Powers of Pega ...

PegaWORLD 2014 Presentation: Build for Change

The State of FATCA Compliance

Selling and Engaging the Digitally Forward Customer

Center of Excellence Peer to Peer Forum

Every Customer Conversation is a Moment of Truth: Leveraging Customer Centric...

Recently uploaded

Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf

daothibichhang1

Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...

bosssp10

Recruiting in the Digital Age: A Social Media Masterclass

LuanWise

Authentically Social Presented by Corey Perlman

Corey Perlman, Social Media Speaker and Consultant

Sustainability: Balancing the Environment, Equity & Economy

Operational Excellence Consulting

[Note: This is a partial preview. To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit. Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability. LEARNING OBJECTIVES 1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments. 2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts. 3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations. CONTENTS 1. Introduction and Key Concepts of Sustainability 2. Principles and Practices of Sustainability 3. Measures and Reporting in Sustainability 4. Sustainability Implementation & Best Practices To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations

Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf

dylandmeas

ikea_woodgreen_petscharity_cat-alogue_digital.pdf

agatadrynko

Mastering B2B Payments Webinar from BlueSnap

Norma Mushkat Gaffin

Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges

Holger Mueller

Exploring Patterns of Connection with Social Dreaming

Nicola Wreford-Howard

20240425_ TJ Communications Credentials_compressed.pdf

tjcomstrang

"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬" 𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions. 𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc. Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging ⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬: ➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH ➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH ➢FreenBecky 1st Fan Meeting in Vietnam ➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS ➢ WOW K-Music Festival 2023 ➢ Winner [CROSS] Tour in HCM ➢ Super Show 9 in HCM with Super Junior ➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival ➢ Korean Vietnam Partnership - Fair with LG ➢ Korean President visits Samsung Electronics R&D Center ➢ Vietnam Food Expo with Lotte Wellfood "𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."

Improving profitability for small business

Ben Wann

In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.

FINAL PRESENTATION.pptx12143241324134134

LR1709MUSIC

Maksym Vyshnivetskyi: PMO Quality Management (UA)

Lviv Startup Club

Kseniya Leshchenko: Shared development support service model as the way to ma...

Lviv Startup Club

Set off and carry forward of losses and assessment of individuals.pptx

HARSHITHV26

An introduction to the cryptocurrency investment platform Binance Savings.

Any kyc Account

ikea_woodgreen_petscharity_dog-alogue_digital.pdf

agatadrynko

Discover the innovative and creative projects that highlight my journey throu...

dylandmeas

Brand Analysis for an artist named Struan

sarahvanessa51503

Recently uploaded (20)

Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf

Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...

Recruiting in the Digital Age: A Social Media Masterclass

Authentically Social Presented by Corey Perlman

Sustainability: Balancing the Environment, Equity & Economy

Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf

ikea_woodgreen_petscharity_cat-alogue_digital.pdf

Mastering B2B Payments Webinar from BlueSnap

Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges

Exploring Patterns of Connection with Social Dreaming

20240425_ TJ Communications Credentials_compressed.pdf

Improving profitability for small business

FINAL PRESENTATION.pptx12143241324134134

Maksym Vyshnivetskyi: PMO Quality Management (UA)

Kseniya Leshchenko: Shared development support service model as the way to ma...

Set off and carry forward of losses and assessment of individuals.pptx

An introduction to the cryptocurrency investment platform Binance Savings.

ikea_woodgreen_petscharity_dog-alogue_digital.pdf

Discover the innovative and creative projects that highlight my journey throu...

Brand Analysis for an artist named Struan

PegaWORLD 2014 Presentation: Leveraging Technology to Accelerate Innovation

2. Hundred Years

7. The ascent of money has been the indispensable part of the ascent of man.” “ -Niall Ferguson, The Ascent of Money

8. Money 1.0

9. Money 2.0

10. Money 3.0

11.

12.

13.

14.

15. Industrial revolution.

16. Industrial revolution.

17. Technolog y revolution. Smart Phone Smart Glasses Smart Watch

18.

19.

20. 10x increase with every new computing install.

21. Increased level of change.

22. Leveraging

23. We face the same challenges.

24. Large customer base.

25. 148 Million active customers.

26. High volume systems &

27. $52 Billion in TPV 26% YOY in Q1 2014

28. Global platform. 80 LOCALIZED SITES 26 CURRENCIES193 MARKETS

29. Global platform. 80 LOCALIZED SITES 26 CURRENCIES193 MARKETS

30. Innovate quickly.

31. Highly dynamic market environment requiring rapid change.+ Consistent customer experiences supporting Customer Service & Back Office operations + 100% Agile Development – 2 week sprints with monthly major releases + Continuous integration and automated testing +

32. Highly dynamic market environment requiring rapid change.+ Consistent customer experiences supporting Customer Service & Back Office operations + 100% Agile Development – 2 week sprints with monthly major releases + Continuous integration and automated testing +

33. Highly dynamic market environment requiring rapid change.+ Consistent customer experiences supporting Customer Service & Back Office operations + 100% Agile Development – 2 week sprints with monthly major releases + Continuous integration and automated testing +

34. Great people demand great tools.

35. Great people demand great tools.

36. Transform.

37. Transform.

38. Transform.

39. Customer driven innovation.

40. Get support.

41. Get support.

42. Be human.

43. Be human.

44. Change the culture.

45. Change the culture.