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Team Operations Tips IOLE Autumn 2017

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Collaboration is a technology. Knowing how to work with what you can and cannot count on from your self and others will ease the typical headaches of teamwork so much that you may even enjoy it.
As a team member and a team leader.
Now and in the future.

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Team Operations Tips IOLE Autumn 2017

  1. 1. Team Operations Tips ● Commitment and Competence ● Form Storm Norm Perform ● Briefing and Debriefing IOLE Autumn 2017 Sitearm Madonna / James Neville 1
  2. 2. Motivation My premise is that, like me in my early career, you have not had formal training in team operations methods, although you have participated in team projects. And that you have had positive and negative team experiences. My intent is that, from today's talk and your experiences in this class working as teams, some usable principles will sink in and carry forward in your further educational and professional endeavors. 2 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  3. 3. Team Operations Model 3 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  4. 4. Effective Teams Have Effective Members Commitment Productivity Members 4 Competence Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  5. 5. Effective Teams Develop In Stages Form Storm Norm Perform Productivity Stages 5 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  6. 6. Effective Teams Use Best Practices Brainstorming Deciding Productivity Practices 6 Briefing Debriefing Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  7. 7. Effective Teams Share Roles Investigator Team Worker ImplementorFinisher Coordinator Shaper Planter Evaluator Specialist Productivity Roles 7 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  8. 8. Collaboration is a Technology 8 Knowing how to work with what you can and cannot count on from your self and others will ease the typical headaches of teamwork so much that you may even enjoy it. As a team member and a team leader. Now and in the future. Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  9. 9. Notes - Commitment The act of pledging, or engaging oneself. committere ‘join, entrust’ 9 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  10. 10. Sufficient skill, experience for a purpose. competere ‘be fit or proper’ Notes - Competence 10 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  11. 11. Resource - How Do I... 11 Area Action Example Increase personal commitment (new assignment, new group) Increase perceived interest Increase perceived benefit Link the circumstances to what you know motivates you – personal? societal? Understand personal temperament (clarity) Consult Myers-Briggs chart or similar Identify how you know you work better - introvert vs. extrovert?, logical vs. emotional?, other Increase personal competence (new skill area, new environment) Increase perceived relevance Invest time, learning, practice What else are you working on that this experience will benefit – career?, avocation?, other Understand personal talents (clarity) Prioritize list of existing skills & experience What accomplishments pleased you most? How? Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  12. 12. Resource - How Do We... Area Action Example Set goals as a team effectively Use brainstorming & decision-making rules No “duck shooting” during idea generation Agreed decision-making method (voting, other) Operate as a team effectively Use meeting best practices Meeting early & often at first to establish momentum Rigorous follow-up & communication Allowing for “storming & norming” Understand team role types Consult Belbin chart or similar Relaxed vs. rigorous leadership styles Narrow vs. broad beam work focuses 12 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  13. 13. Notes - Team Developmental Stages Form - get to know one another, exchange contact information Storm - different ideas compete for consideration including what problems the team is really supposed to solve and what leadership model they will accept Norm - team manages to come to have one goal and a mutual plan; all members take responsibility and have ambition to work for success Perform – team works smoothly and effectively, competently and autonomously; produces results 13 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  14. 14. Notes - Team Decision Practices Brainstorm - “expand the options” - everyone speaks, anything goes, build on ideas, push the envelop Decide - “narrow the options” - use agreed constraints to choose - go forward 14 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  15. 15. Notes - Team Operations Practices At meeting starts, identify outcomes, steps, resources At meeting ends, identify decisions, follow-ups, issues In presenting, allow for catastrophe (rehearsals, backups) In planning, allow for early- vs. later-project skills relevance In communicating online, use extra clarity & precision to compensate for lack of face-to-face interaction (active listening, sarcasm signaling) Regularly poll team likes & wishes (likes first) 15 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  16. 16. Notes - Team Roles Coordinator - “conductor” - clarifies, delegates, balances Shaper - “lion tamer”- challenges, directs, imposes New Ideas Planter - “light bulb” - creative, imaginative, unorthodox Resource Investigator - “detective” - extrovert, enthusiastic, communicative Specialist - “micrometer” - technical, professional Implementor - “gears meshing like clockwork” - organized, systematic, realistic Team Worker - “midfielder” - supportive, diplomatic, flexible Evaluator - “all seeing eye” - sober, strategic, discerning Completer Finisher - “mechanic” - meticulous, particular, thorough 16 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  17. 17. Selected Wikipedia References Tuckman team stages Osborn brainstorming Group decision making Belbin team roles 17 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017
  18. 18. Team Operations With sundry natures we’re created that, like electrons, push and pull and constitute a human power by which great deeds can be performed. The trick’s to keep things insulated so that the charges don’t unravel. Polarising Sestet 13-Oct-2017 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017 18
  19. 19. Commitment In growing more, we realize just how much trust we place in others, and hope to feel no detriment. In helping each to reach their goals, and looking through each other’s eyes, we see the same concerns appear. Grouping Sestet 12-Sep-2017 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017 19
  20. 20. Competence Sometimes the strictures in our lives seem ever tighter to confine. We make them worse through mindless thrashing. Smart swimmers know instead to float. By gently working with the sea tides we find we’re freed up over time. Taking Apart Sestet 24-Sep-2017 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017 20
  21. 21. Is One Life Enough I have two homes in which I work. Between them daily I commute. One’s in the sky, the other earth. Each time I change I leave a note. It helps, when back, my pace ensure. And keeps me focused on my purview. Returning Sestet 17-Oct-2017 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017 21
  22. 22. Notes - Introductory Remarks My training and experiences in team operations are summarized as follows. ● My profession was systems analyst at Exxon Chemical and while there I worked with professional facilitators for my IT group and subsequently on quality teams across the business, focusing on effective teamwork including corrective action and continuing quality improvement. ● Separately I worked with a strategic planning group of partners to facilitate meetings between disparate elements of community, commercial, and educational organizations to make 10-year strategic plans to improve K-12 education (pre-university ages 5-18). ● When I began a new career in Second Life I worked with and led teams for venue development, venue operations and special event production over a period of several years. ● My premise is that, like me in my early career, you have not had formal training in team operations methods, although you have participated in team projects. And that you have had positive and negative team experiences. ● My intent is that, from today's talk and your experiences in this class working as teams, some usable principles will sink in and carry forward in your further educational and professional endeavors. 22 Sitearm Madonna - Team Operations Tips IOLE Autumn 2017

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