1. SHASHI KUMAR
Email ID:gvshashikumar5@gmail.com
Contact:+91 8792744471
Looking for a challenging role, Where I can prove myself as a People manager and in turn helps in
learning’s, building my career and status
Professional Overview:
Senior Analyst, Operations in Oracle India Pvt. Ltd, Bangalore with 4.3 years experience
 Acting Lead in the Process
 Handling Escalations and query Management
 Assigning tasks in the team and co-ordinating with them for timely completion of the same
 Stake holder engagement
 Business reporting
 SME for 3 years
 Responsible for Global trainings and Skill set
 Responsible for Quality and TAT Improvement
 Testing’s towards Automation
Organisational Experience:
Since 17-October 2011 with Global Financial Information Center of Oracle India Pvt. Ltd
Responsibilities handled as a part of operations
 Worked as a bridge between the sales and booking team (upstream and downstream process)
 Handled team escalations and acting lead in the team.
 Engaged in auditing and worked on the Quality project to improve the same.
 Taken the initiative in resolving the queries for both upstream and downstream stake holders
 Conducting conference calls/meetings with other processes like Booking team, Collections,
credits, Sales team, tax team, cash applications to ensure smooth flow of work.
 Taken initiatives in the new business and able to crack and standardized the process in short
period
 Training provided to the new joiners in the team able to resolve all their queries by giving
suitable examples.

2.  Sales credit allocation has been done for the monster deals and resolved all the queries to sales
regarding the same.
 Worked with accounts receivable team regarding the invoice issues which results in customer
satisfaction.
Operations responsibility in Quoting:
 Receiving the requirements from the sales and advised them regarding documents required for
the same
 Accountable to Quality check of the Quotes released from the team members and publishes the
same
 Discussed the process improvement and challenges within the team and added value to
improve the same
 SPOC for quality management
Notable Accomplishments:
 Received Quarter championship award for the highest productivity with quality within the two
months from joining
 Three times Recognition awards for Best performance.
 Received special recognition award for contributing towards process improvement project
Projects handled:
 CVG merger project
 Global Trainings and Knowledge management
 TAT and cycle time project
 Knowledge and training project.
Technical Knowledge:
 Hand on experience in R12 applications. (Ezorder,Quoting application ,Sales order)
 Certified in Tally ERP-9.0
Report Generation:
 Input quality report.
 KPI report.
 OM quality report.

3. Education
Personal Information:
Father Name : Venu
Date of Birth : 27-Feb-1991
Gender : Male
Marital Status : Single
Languages known : English, Kannada, Hindi, Telugu, Tamil
Address:#93, 1st
Block,2nd
Mainroad, NearKEB quarters,NR colonyBangalore - 560028
Declaration:
I hereby declare that all the details furnished above are correct to the best of my knowledge.
Signature:
Date:
SHASHI KUMAR GV
Qualification University/Board Institute/School
Year Of
Passing
Percentage
Obtained
B.com Bangalore University
Vijaya college, Jayanagar
Bangalore. 2011 69.38%
12th State Board
SSEA Govt PU College,
Gowribidanur
2008 86.67%
10th
Matriculation
SSEA High School,
Gowribidanur
2006 56.67%