2. Focus your attention on the person
Stop all non-relevant activities to orient
yourself to the speaker and what he or
she is saying.
People like to feel like their points of view, and
beliefs are the center of attention; that what they
have to say is relevant.
3. If you have to interrupt the speaker
When there is something outside of the conversation
that you must attend to.
Excuse me for a moment
Excuse me, do you mind if I take care of this? I’ll be right
back with you.
Excuse me, may I interrupt here? (after you have taken
care of the interruption) Sorry for the interruption; as
you were saying. (or please continue)
4. Actively listen
• Focus on the person communicating
Listen with your ears but also with your eyes and other
senses
• Be aware: non-verbally acknowledge points in the speech
Don't agree or disagree, but encourage the train of
thought. Let the argument or presentation run its course
• Be involved:
Actively respond to questions and directions
Use your body position (e.g. lean forward) and attention to
encourage the speaker and signal your interest
5. Set aside your prejudices, your opinions
You want to learn what you can from the
speaker.
If you are preoccupied with proving the
speaker incorrect in side your thoughts,
it often translates outwardly.
6. Eye contact
When interacting with the speaker keep eye contact.
Staring is not eye contact.
Expresses meaningful nonverbal
communication with eyes
Staring is most often considered rude.
It often makes the speaker feel uncomfortable; leading that person
to not wanting to continue carrying on the conversation.
