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Quality management system questionnaire
In this file, you can ref useful information about quality management system quest...
Billing Address * (English)
________________________________________________________________
______________
(* If differen...
SECTION B: Certification Information
1) If your company has already registered with SGS, please indicate your further appl...
b.How many forms are in current use? __________________________
Forms
5) What is the total number of employees in the orga...
7) Does the Company have any approvals granted by other certification bodies? If so, please
list.
________________________...
Signed ___________________________
Position in Company _____________________________________
Date ________________________...
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in s...
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual...
is systematically incremented and/or decremented by the
other, it is called the control parameter or independent
variable ...
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
F...
A histogram is a graphical representation of the
distribution of data. It is an estimate of the probability
distribution o...
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Quality management system questionnaire

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Quality management system questionnaire

  1. 1. Quality management system questionnaire In this file, you can ref useful information about quality management system questionnaire such as quality management system questionnaireforms, tools for quality management system questionnaire, quality management system questionnairestrategies … If you need more assistant for quality management system questionnaire, please leave your comment at the end of file. Other useful material for quality management systemquestionnaire: • qualitymanagement123.com/23-free-ebooks-for-quality-management • qualitymanagement123.com/185-free-quality-management-forms • qualitymanagement123.com/free-98-ISO-9001-templates-and-forms • qualitymanagement123.com/top-84-quality-management-KPIs • qualitymanagement123.com/top-18-quality-management-job-descriptions • qualitymanagement123.com/86-quality-management-interview-questions-and-answers I. Contents of quality management system questionnaire ================== Please complete this questionnaire in detail and attach any relevant information describing your company’s scope of operation, eg. company brochures or organization chart. On receipt of the completed questionnaire, we will submit you a proposal detailing assessment costs and time scales. SECTION A: Applicant Information Company Name (English) ________________________________________________________________ ______________ Address (English) ________________________________________________________________ ______________
  2. 2. Billing Address * (English) ________________________________________________________________ ______________ (* If different from above) Phone ________________________________________ Fax ________________________________________ Web site ________________________________________ E-mail ________________________________________ Management Representative (English) ______________________________________________________ ___________ Managing Director (English) ______________________________________________________ ___________ Human Resources Manager (English) ______________________________________________________ ___________ Please submit:  Certificate of Business Registration  Organization Chart with no. of employee breakdown  Process Flow Chart
  3. 3. SECTION B: Certification Information 1) If your company has already registered with SGS, please indicate your further application and certificate number by ticking appropriate box. :  Change / Extend Scope of Certification  Renewal of Certification  Certificate Number___________ 2) Which part of ISO 9000 Series is it intended to obtain registration? Please tick appropriate box.  ISO 9001:2000 (With Design)  ISO 9001:2000 (No Design) 3) Please describe the products, processes and/or services which is intended to include within the scope of registration. IMPORTANT: The information provided will be used to define your Company’s scope of registration and will appear on your Certificate. ___________________________________________________________________________ ______________________ ___________________________________________________________________________ ______________________ (Please attach a full list of products, processes and / or services. ) 4) a. What is the approximate number of pages contained in the Company’s Quality Manual and Procedure, excluding copies of forms? ? ____ _______________________ Pages
  4. 4. b.How many forms are in current use? __________________________ Forms 5) What is the total number of employees in the organization to be registered? _______________________ employees Are you a design responsible supplier?  Yes  No If yes, number of staff involved in design? _______________________ employees If no, who is design responsible? ___________________________________________________________________________ ________________________________________ Please provide the following information, as appropriate, for each site. The information of the design center should be included if so. (Use a separate sheet if necessary.) Sites Address No. of Employees No. of Shifts Major Departments 1 2 3 6) Please describe if there are any specialist operations or services carried out by a sub- contractor. ___________________________________________________________________________ ______________________
  5. 5. 7) Does the Company have any approvals granted by other certification bodies? If so, please list. ___________________________________________________________________________ ______________________ 8) Is the Company a member of any trade associations? If so, please list. ___________________________________________________________________________ ______________________ 9) Please advise the certification schedule of your company (for reference only). Submit Application _______________________________ ____ Pre-Certification Assessment (Optional) _______________________________ ____ Certification Assessment _______________________________ ____ Has the Company appointed any management consultant? If so, please list. ___________________________________________________________________________ ______________________ Name in print _____________________________________
  6. 6. Signed ___________________________ Position in Company _____________________________________ Date _________________________________ * In the event of any inconsistency between the English version the English version shall prevail, to the extent of such inconsistency or conflict. * ================== III. Quality management tools 1. Check sheet The check sheet is a form (document) used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative. When the information is quantitative, the check sheet is sometimes called a tally sheet. The defining characteristic of a check sheet is that data are recorded by making marks ("checks") on it. A typical check sheet is divided into regions, and marks made in different regions have different significance. Data are read by observing the location and number of marks on the sheet. Check sheets typically employ a heading that answers the Five Ws:  Who filled out the check sheet  What was collected (what each check represents, an identifying batch or lot number)  Where the collection took place (facility, room, apparatus)  When the collection took place (hour, shift, day of the week)  Why the data were collected
  7. 7. 2. Control chart Control charts, also known as Shewhart charts (after Walter A. Shewhart) or process-behavior charts, in statistical process control are tools used to determine if a manufacturing or business process is in a state of statistical control. If analysis of the control chart indicates that the process is currently under control (i.e., is stable, with variation only coming from sources common to the process), then no corrections or changes to process control parameters are needed or desired. In addition, data from the process can be used to predict the future performance of the process. If the chart indicates that the monitored process is not in control, analysis of the chart can help determine the sources of variation, as this will result in degraded process performance.[1] A process that is stable but operating outside of desired (specification) limits (e.g., scrap rates may be in statistical control but above desired limits) needs to be improved through a deliberate effort to understand the causes of current performance and fundamentally improve the process. The control chart is one of the seven basic tools of quality control.[3] Typically control charts are used for time-series data, though they can be used for data that have logical comparability (i.e. you want to compare samples that were taken all at the same time, or the performance of different individuals), however the type of chart used to do this requires consideration. 3. Pareto chart
  8. 8. A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. The left vertical axis is the frequency of occurrence, but it can alternatively represent cost or another important unit of measure. The right vertical axis is the cumulative percentage of the total number of occurrences, total cost, or total of the particular unit of measure. Because the reasons are in decreasing order, the cumulative function is a concave function. To take the example above, in order to lower the amount of late arrivals by 78%, it is sufficient to solve the first three issues. The purpose of the Pareto chart is to highlight the most important among a (typically large) set of factors. In quality control, it often represents the most common sources of defects, the highest occurring type of defect, or the most frequent reasons for customer complaints, and so on. Wilkinson (2006) devised an algorithm for producing statistically based acceptance limits (similar to confidence intervals) for each bar in the Pareto chart. 4. Scatter plot Method A scatter plot, scatterplot, or scattergraph is a type of mathematical diagram using Cartesian coordinates to display values for two variables for a set of data. The data is displayed as a collection of points, each having the value of one variable determining the position on the horizontal axis and the value of the other variable determining the position on the vertical axis.[2] This kind of plot is also called a scatter chart, scattergram, scatter diagram,[3] or scatter graph. A scatter plot is used when a variable exists that is under the control of the experimenter. If a parameter exists that
  9. 9. is systematically incremented and/or decremented by the other, it is called the control parameter or independent variable and is customarily plotted along the horizontal axis. The measured or dependent variable is customarily plotted along the vertical axis. If no dependent variable exists, either type of variable can be plotted on either axis and a scatter plot will illustrate only the degree of correlation (not causation) between two variables. A scatter plot can suggest various kinds of correlations between variables with a certain confidence interval. For example, weight and height, weight would be on x axis and height would be on the y axis. Correlations may be positive (rising), negative (falling), or null (uncorrelated). If the pattern of dots slopes from lower left to upper right, it suggests a positive correlation between the variables being studied. If the pattern of dots slopes from upper left to lower right, it suggests a negative correlation. A line of best fit (alternatively called 'trendline') can be drawn in order to study the correlation between the variables. An equation for the correlation between the variables can be determined by established best-fit procedures. For a linear correlation, the best-fit procedure is known as linear regression and is guaranteed to generate a correct solution in a finite time. No universal best-fit procedure is guaranteed to generate a correct solution for arbitrary relationships. A scatter plot is also very useful when we wish to see how two comparable data sets agree with each other. In this case, an identity line, i.e., a y=x line, or an 1:1 line, is often drawn as a reference. The more the two data sets agree, the more the scatters tend to concentrate in the vicinity of the identity line; if the two data sets are numerically identical, the scatters fall on the identity line exactly.
  10. 10. 5.Ishikawa diagram Ishikawa diagrams (also called fishbone diagrams, herringbone diagrams, cause-and-effect diagrams, or Fishikawa) are causal diagrams created by Kaoru Ishikawa (1968) that show the causes of a specific event.[1][2] Common uses of the Ishikawa diagram are product design and quality defect prevention, to identify potential factors causing an overall effect. Each cause or reason for imperfection is a source of variation. Causes are usually grouped into major categories to identify these sources of variation. The categories typically include  People: Anyone involved with the process  Methods: How the process is performed and the specific requirements for doing it, such as policies, procedures, rules, regulations and laws  Machines: Any equipment, computers, tools, etc. required to accomplish the job  Materials: Raw materials, parts, pens, paper, etc. used to produce the final product  Measurements: Data generated from the process that are used to evaluate its quality  Environment: The conditions, such as location, time, temperature, and culture in which the process operates 6. Histogram method
  11. 11. A histogram is a graphical representation of the distribution of data. It is an estimate of the probability distribution of a continuous variable (quantitative variable) and was first introduced by Karl Pearson.[1] To construct a histogram, the first step is to "bin" the range of values -- that is, divide the entire range of values into a series of small intervals -- and then count how many values fall into each interval. A rectangle is drawn with height proportional to the count and width equal to the bin size, so that rectangles abut each other. A histogram may also be normalized displaying relative frequencies. It then shows the proportion of cases that fall into each of several categories, with the sum of the heights equaling 1. The bins are usually specified as consecutive, non-overlapping intervals of a variable. The bins (intervals) must be adjacent, and usually equal size.[2] The rectangles of a histogram are drawn so that they touch each other to indicate that the original variable is continuous.[3] III. Other topics related to Quality management system questionnaire (pdf download) quality management systems quality management courses quality management tools iso 9001 quality management system quality management process quality management system example quality system management quality management techniques quality management standards quality management policy quality management strategy quality management books

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