1. SEAN A MARRERO
48 Beacon St.
New Britain, CT.06053
Samarrero87@gmail.com
(860) 513-9325
Summary of Qualification
 Excellent verbal and written communication
 Proactive problem solver
 Excellent at working in a fast pace environment
with careful attention to detail
 Ability to work with all kinds of people from
diverse cultures
 Ability to multi task, work great under pressure
 Call center experience, great ability to set up
appointments
 Knowledge of Microsoft Office, and Window
application
 17 Years of Top Customer Sales and Satisfaction
Work History
Ibex Global San Antonio, Texas Dec 15, 2014To Nov 05, 2015
Customer Technical Support
Frontier Communications
 Answered inbound calls
 Asked all the appropriate question find what the problem is
 Helped customers with internet by trouble shooting their systems
 Worked with remote site to resolve problems
 Tested their TV and Phone system by use computer signals
Faneuil Temp. Service San Antonio, Texas July 27, 2014 to Dec15, 2014
Harland Clarke many different projects
Century Link systems
 Made out outbound calls to current business customers
 To set up appointment for upgrades to their systems
 Used Microsoft Word to draw up proposal to show how it would work for them
 Selling them on new system to increase their revenue and safety
 Treating the customer with the up most respect keeping them happy
West Business San Antonio, Texas May 27 2014 – July 24, 2014
–Direct TV Customer Service
 Made sure the customer understood their systems and they are working properly
 Helped the customer work their remote control and TV
 Sold upgrade packages if any were available

2. West business San Antonio, Texas July 25 2013-April 27, 2014
Customer Service Rep. - Aetna Ins.
 Asked all the right question to see what they qualify for
 Found out all the medication they are on and seeing if it fits their budget
 Presented the Health Package to customer and made sure their doctor is in the program
 Signed the customer up by phone and read all the disclaimer to customer and getting a verbal
agreement and sending it to Aetna
Goodwill Industry San Antonio, Texas July 02, 2013-Sept. 20,
2013
Computer Works Tech
Cashier, Floor Stocker, Merchandiser
Goodwill Industry San Antonio, Texas Sept. 27, 2012- April 27,
2013
Cashier, Merchandiser
West business San Antonio, Texas Oct. 17, 2011-May 24,
2012
Customer Service-Bank of America
 Answered inbound calls from customer going into forecloses on their homes
 Talked to appraiser having them go to home to get a value of the home and coordinating to make sure the
customer is there to let them in
 Made sure all documents where signed and dated
 Sent the documents to the proper place to get recorded
 Sent the paper work to the town hall -
Stephen Auto Mall Centre Bristol CT. Nov.12 1991- Feb.
15, 2009
- Sales, Sales Management of over 1500 personal
Education
- GED
Goodwin College
 Office Administration Certificate pending
 Security Guard and Administration training pending
Palo Alto College
 Office computer usage
 Customer Service