1. A SURVEY ON CONSUMER AWARENESS ABOUT CONSUMER LAWS
A survey was carried out to identify the level of consumer awareness about consumer laws in
Ambala. The survey was carried out all type of respondents such as students, housewives, academicians
etc. 100 respondents are selected from Ambala.
Table 1 Responses towards the awareness about consumer rights
Options Responses
Yes 83%
No 17%
In response to the question asked regarding awareness of consumer rights, 83%
respondents were aware of consumer rights and 17% responses gave response that they are not aware
about the consumer rights.
But when the respondents were asked that how many major consumer rights are there
then only 42% respondents gave the right answer. This is the real situation that 58% respondents do not
know about six major consumer rights. It is very pain that in reality most of the consumers are not
aware about the consumer rights.
38% respondents were strongly agree with the statement that the consumers do not know
how to enforce the consumer rights. 52% respondents were agree,6% were indifferent and remaining
4% respondents were disagree with the above statement. So as a result , we can say that most of the
consumers do not the process of enforcement of consumer rights. This is a very bad situation of
consumer protection act in Ambala.
TABLE 2 CONSUMER AWARENESS PROGRAMMES
Level Number of Responses