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Product, Services, Brands and
New Product Development
© Sarun Baidya
1
© Sarun Baidya 2
A Product is anything that can be offered in a market
for attention, acquisition, use, or consumption
that might satisfy a need or want.
© Sarun Baidya 3
Level of Product
Augmented
Product
Actual
Product
Core
Customer
Value
 After sale
Service
 Delivery
&Credit
 Product
Support
 Warranty
 Brand
name
 Quality
Level
 Features
 Design
© Sarun Baidya 4
Types of Product
Consumer
Product
Industrial
Product
© Sarun Baidya 5
Classification of Consumer Product
Convenience
Products
Buy frequently
& immediately
• Low price
• Many
purchase
location
Unsought Products
New innovations
• Products
consumer don’t
want to think
about
• Require more
advertising and
personal selling
Shopping Products
Buy less
frequently
• Gather product
information
• Fewer purchase
location
Specialty Products
Special
purchase effort
• Unique
characteristics
• Band
identification
• Few purchase
location© Sarun Baidya 6
Classification of Industrial Product
Capital Item
• Aid to the
buyers
production
• Installation
Material &
Parts
• Raw materials
• Manufactured
materials
Supplies &
Services
• Operating
supplies
© Sarun Baidya 7
Level of Product Decision
Individual Product
Decision
Product line
Decision
Product Mix
Decision
© Sarun Baidya 8
Individual Product Decision
© Sarun Baidya 9
Product Line ?
© Sarun Baidya 10
A product line is a group of products
that are closely related to function,
customer group, market
or price range.
© Sarun Baidya 11
Product line length is the number of items
in the product line.
• Line stretching
• Line filling
© Sarun Baidya 12
© Sarun Baidya 13
Product mix decision
Product
Mix
Decision
Length
Width
Depth
Consistency
© Sarun Baidya 14
Branding Strategy:
© Sarun Baidya 15
A name, term, sign, symbol, design, or a combination
of these that identifies the product or services
of one seller or a group of sellers
which differentiates them
from competitors.
© Sarun Baidya 16
Building Strong Brand Strategies
Brand
positioning
Brand name
selection
Brand
sponsorship
Brand
development
© Sarun Baidya 17
Brand Positioning
• Product attributes
• Product benefits
• Product beliefs and values
© Sarun Baidya 18
Brand Name Selection
• Easy to pronounce, recognize, and remember
• Distinctive
• Capable of registration and legal protection
© Sarun Baidya 19
Brand Sponsorship
• Manufacturer’s brand
• Private brand
• Licensed brand
• Co-brand
© Sarun Baidya 20
Brand Development
Line extension
Brand
extension
Multibrands New brands
Existing
New
Existing New
Brandname
Product category
© Sarun Baidya 21
Line Extension
• Same brand name
• Existing product categories
© Sarun Baidya 22
Brand Extension
• Same brand name
• New product categories of same brand
© Sarun Baidya 23
Multibrands
• New brand name
• Existing product categories
© Sarun Baidya 24
New Brands
• New brand name
• New product categories
© Sarun Baidya 25
New Product Development
© Sarun Baidya 26
Reasons for new product failure
Overestimation of market size
Poor design
Incorrect positioning
Wrong timing
Priced too high
Ineffective promotion
Management influence
High development costs
Competition
© Sarun Baidya 27
Process of New-Product Development
Idea
generation
Idea screening
Concept
development &
testing
Marketing
strategy
development
Product
development
Test
marketing
© Sarun Baidya 28
Idea Generation
Idea generation is the systematic search for
new-product ideas.
Sources of new-product ideas:
• Internal inside company
• External outside company
© Sarun Baidya 29
Idea Screening
• Identify good ideas and drop poor ideas
• R-W-W Screening Framework:
– Is it real?
– Can we win?
– Is it worth doing?
© Sarun Baidya 30
Concept Development and Testing
Concept development
• Product idea
• Product concept
• Product image
Concept testing refers to testing new-product concepts
with groups of target consumers
© Sarun Baidya 31
Marketing Strategy Development
Marketing strategy development refers to the initial marketing
strategy for introducing the product to the market.
Marketing strategy includes:
– Description of the target market
– Value proposition
– Sales and profit goals
© Sarun Baidya 32
Product Development
Product development involves the creation and testing
of one or more physical versions by the R&D.
• Requires an increase in investment
© Sarun Baidya 33
Test Marketing
Test marketing is the stage at which the product
and marketing program are introduced into
more realistic marketing settings.
Types of test markets:
 Standard test markets
 Controlled test markets
 Simulated test markets
© Sarun Baidya 34
Product Life-Cycle Strategies
Product Life Cycle
© Sarun Baidya 35
• Product development
– Sales are zero and investment costs mount
• Introduction
– Slow sales growth and profits are nonexistent
• Growth
– Rapid market acceptance and increasing profits.
• Maturity
– Slowdown in sales growth and profits level off or decline
• Decline
– Sales fall off and profits drop
© Sarun Baidya 36
© Sarun Baidya 37

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Product, Service, Brand and New Product Development

Editor's Notes

  1. promote (a product, service, or business) within a particular sector of a market, or as the fulfilment of that sector's specific requirements