Session 5

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CBT Course, Session 5
RAC Cairo Al Orouba

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Session 5

  1. 1. It’s time to create what you want to be a part of
  2. 2. Product, Services, and Brands: Building Customer Value
  3. 3. Product, Services, and Branding Strategy Topic Outline• What Is a Product?• Product and Services Decisions• Branding Strategy: Building Strong Brands• Services Marketing
  4. 4. What Is a Product? Products, Services, and ExperiencesProduct is anything that can be offered in a market for attention, acquisition, use, or consumption that might satisfy a need or wantExperiences represent what buying the product or service will do for the customer
  5. 5. What Is a Product? Levels of Product and Services
  6. 6. What Is a Product? Product and Service ClassificationsConsumer productsIndustrialproducts
  7. 7. What Is a Product? Product and Service Classifications• Consumer products are products and services for personal consumption• Classified by how consumers buy them – Convenience products – Shopping products – Specialty products – Unsought products
  8. 8. What Is a Product? Product and Service ClassificationsConvenience products are consumer products and services that the customer usually buys frequently, immediately, and with a minimum comparison and buying effort• Newspapers• Candy• Fast food
  9. 9. What Is a Product? Product and Service ClassificationsShopping products are consumer products and services that the customer compares carefully on suitability, quality, price, and style• Furniture• Cars• Appliances
  10. 10. What Is a Product? Product and Service ClassificationsSpecialty products are consumer products and services with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort• Medical services• Designer clothes• High-end electronics
  11. 11. What Is a Product? Product and Service ClassificationsUnsought products are consumer products that the consumer does not know about or knows about but does not normally think of buying• Life insurance• Funeral services• Blood donations
  12. 12. What Is a Product? Product and Service ClassificationsIndustrial products are products purchased for further processing or for use in conducting a business• Classified by the purpose for which the product is purchased – Materials and parts – Capital – Raw materials
  13. 13. What Is a Product? Organizations, Persons, Places, and IdeasOrganization marketing consists of activities undertaken to create, maintain, or change attitudes and behavior of target consumers toward an organization
  14. 14. What Is a Product?Organizations, Persons, Places, and Ideas Person marketing consists of activities undertaken to create, maintain, or change attitudes and behavior of target consumers toward particular people
  15. 15. What Is a Product Organizations, Persons, Places, and IdeasPlace marketing consists of activities undertaken to create, maintain, or change attitudes and behavior of target consumers toward particular placesSocial marketing is the use of commercial marketing concepts and tools in programs designed to influence individuals’ behavior to improve their well-being and that of society
  16. 16. Product and Service Decisions Individual Product and Service Decisions
  17. 17. Product and Service Decisions Individual Product and Service DecisionsProduct attributes are the benefits of the product or service• Quality• Features• Style and design
  18. 18. Product and Service Decisions Individual Product and Service DecisionsProduct features are a competitive tool for differentiating a product from competitors’ productsProduct features are assessed based on the value to the customer versus the cost to the company
  19. 19. Product and Service Decisions Individual Product and Service DecisionsBrand is the name, term, sign, or design—or a combination of these—that identifies the maker or seller of a product or serviceBrand equity is the differential effect that the brand name has on customer response to the product and its marketing
  20. 20. Product and Service DecisionsIndividual Product and Service Decisions Packaging involves designing and producing the container or wrapper for a product Labels identify the product or brand, describe attributes, and provide promotion
  21. 21. Branding Strategy: Building Strong Brands Brand represents the consumer’s perceptions and feelings about a product and its performance. It is the company’s promise to deliver a specific set of features, benefits, services, and experiences consistently to the buyers
  22. 22. Branding Strategy: Building Strong Brands Brand Positioning Brand strategy decisions include: • Product attributes • Product benefits • Product beliefs and values
  23. 23. Branding Strategy: Building Strong Brands Brand SponsorshipManufacturer’s brandPrivate brandLicensed brandCo-brand
  24. 24. Branding Strategy: Building Strong Brands Brand Development Strategies
  25. 25. Services MarketingNature and Characteristics of a Service
  26. 26. New-Product Development andProduct Life-Cycle Strategies
  27. 27. New-Product DevelopmentReasons for new product failure Overestimation of market size Poor design Incorrect positioning Wrong timing Priced too high Ineffective promotion Management influence High development costs Competition
  28. 28. New-Product Development ProcessMajor Stages in New-Product Development
  29. 29. New-Product Development Process Marketing Strategy DevelopmentCommercialization is the introductionof the new product• When to launch• Where to launch• Planned market rollout
  30. 30. Product Life-Cycle Strategies Product Life Cycle
  31. 31. Product Life-Cycle Strategies• Product development – Sales are zero and investment costs mount• Introduction – Slow sales growth and profits are nonexistent• Growth – Rapid market acceptance and increasing profits.• Maturity – Slowdown in sales growth and profits level off or decline• Decline – Sales fall off and profits drop
  32. 32. Product Life-Cycle Strategies Summary of Product Life Cycle

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