1. N G VENKATESWARA REDDY
Email-ID: ngvenkateswarareddy@gmail.com
Phone no: +91-9035821828
Objective:
I want to succeed in a stimulating and challenging environment, building the success of
the company while I experience advancement opportunities.
Professional Summary:
 Having total 4.3 years of working experience.
 Hands on experience in Microsoft Unicorn, MSSolve, Service Center Information
Distribution Tool and Case Parser Pro Tools.
 Hands on experience on VERITAS Net Backup (L2 support).
 Knowledge in Windows operating system and UNIX.
 Knowledge in CA Service Desk Ticketing Tool.
 Knowledge in Customer Vendor Management.
 Hands on Experience on Panaces, a replication monitoring tool, a product of
Sanovi.
 User level familiarity with e-mail client - Lotus Notes and Outlook.
 Knowledge in Data Center and Media Management.
 Knowledge in replicating the core Banking Applications.
 Hands on experience in Data Loading and Backups.
Professional Experience:
 Currently working for Microsoft as an IDS Specialist from October 2014 to till
date, deputed from Brillio Technologies, Bangalore.
 Worked with CMS Info System PVT Ltd., Bangalore as an Associate Technical
Engineer in Client HDFC Bank from February 2013 to October 2014.
 Worked with Pruthvi Solutions, Bangalore as a Call-Center Representative from
August 2012 to January 2013.
Educational Summary:
B.Tech at KCE, Kurnool from JNT University.

2. Technical Skills:
Backup Tool : VERITAS NetBackup
Monitoring Tool : Sanovi-Panaces
Remote login Tools : ssh, telnet, mstsc, Putty
Operating Systems : Windows-7/XP, UNIX, Linux
Databases : Oracle, MS-SQL, Sybase
Ticketing Tool : CA Service Desk
MS Tools : Unicorn, MS Solve, Office 365
Project#2
Client : Microsoft
Environment : Information Distribution Service Center
Role : Specialist Engineer
Duration : October 2014 to till date
Description:
 Daily verification of Microsoft Customer contract details and tacking Backup of
the data by day to day process for Disaster Recovery.
 Sending the notification to the team that the Backup data is compiled, attached,
and uploaded to the SharePoint site.
 Sending Security Bulletin Alerts and Proactive Emails to Microsoft Clients as per
the Microsoft new releases and updates.
 Provisioning the new Customers in Microsoft Data Base as per the Customer’s
and Manager’s request.
 Emailing to the Microsoft Managers informing them that we completed the initial
provisioning of his/her Customer’s mailing list and providing corresponding data.
 Checking the Customer contract expirations and renewals in Microsoft Data Base.
Sending notification emails to Microsoft Manager’s with the expired contract
details.
 Daily checking Managers, Customers emails and providing the accurate solution
without missing the SLA’s.
 Editing the Customer’s mailing lists, unsubscribing the customers from the
contracts as per the Managers and Customers requests.
 Daily checking the Non-Delivery Reports received in the outlook and sending the
notification mail to Microsoft Managers.
 Working with the internal team for the Escalations and intimating the issues with
QA Team.

3.  Reviewing the Instances created by the Microsoft Clients and providing the status
reporting to the Microsoft Managers.
 Escalating tickets in queue to appropriate functional areas, and follow up with
those functional areas to ensure completion within designated SLAs (Service level
agreements).
 Making sure all Incident tickets are in Healthy State.
 Doing QA for evaluating the case reviewer on proper and accurate case quality
during Review Sessions.
 Handling Case Wellness Mentoring assignments.
 Working as a Backup Team Lead and providing the assistance to the team.
 Assigning cases to the team and resolving some technical issues facing by the
team.
 Ensure case review and peer review assignments are completed.
 Providing daily, weekly & monthly reports to management.
Achievements:
 Got Brillian of the Quarter award for the month of January to efficiently handled
offshore team lead responsibility.
 Got award for Exemplary Performance and valuable contribution of the company.
 Got award for Consistent Delivery excellence for one year.
Project#1
Client : HDFC Bank
Environment : Data Processing Center
Role : Data Center Operator
Duration : February 2013 to October 2014
Description:
 Managed and designed IT Workforce Recovery solution for company.
 Created Dashboard and Scorecard for DR Department.
 Coordination on patch and upgrades.
 Worked with NetBackup 7.1, 7.5 and 7.6 in large environment on both Linux and
Windows Servers.
 Worked on backup documentation procedures for the Level 2 and level 1 support.
 Coordinate with application team regarding Plan of Action for Drill’s.
 Executing the production Batch runs of BCP application during DR drill
(EOD/BOD process).

4.  During the DR, drill Shutdown/Startup databases, Start/Stop application.
 Executing and resolve problem in EOD and BOD Process of banking
application’s
 Provide application support of banking application.
 Executing and troubleshoot banking day-to-day banking operations.
 Applying Patches, Provide testing support on Production and UAT environment
 Working with Panaces GUI and monitoring replication also run hourly replication
report and validate the data for all application and database.
 Disk space management, Scheduling Jobs and coordinating with DBA in
Production environment.
 Taking backups like UFS, ASR, Tandem system, Mksys, Export, Windows NT
Backup and Databases backups.
 To keep all backups of production in sync with Business Continuity Process.
 To train the new joiners and make them to handle the activities with confidence.
 Setting up Backup Strategy for different Clients
 Configuring different Storage devices to help Clients to Back up their Data in the
most efficient way that will help them to Restore the Mission Critical Data as and
when required
 Maintained tape drives on Media servers. Including adding and configuring new
tape drives.
 Implementation of Intelligent Disaster Recovery
 Implementation of Backup in a SAN environment
 Configuration of different types of Robotic Library, Storage Units and Volume
Pools.
 Designing Policies.
 Multi-streaming and multiplexing.
 Media and Device Management.
 Catalog Consistency Check.
 Configured NetBackup clients and managed VERITAS NetBackup systems.
Declaration:
I hereby declare that the above information specified is true to the best of my knowledge.
(N G VENKATESWARA REDDY)