Are your food safety KPIs driving the right behaviors? Join TAG's Mary Hoffman, Dir. of Food Safety, to learn how to assess your food safety KPIs and set the right goals to drive the behaviors and results you want.

1. FSMA Fridays Webinar Series
Monthly Industry News, Updates & Trends for Food, Beverage, & CPG Manufacturers
Food Safety KPIs:
Are Yours Driving the Right Behaviors?
with Mary Hoffman, MS, The Acheson Group
December 17, 2021

2. Monthly Industry Update:
✔ FSMA Related News
✔ Regulation Changes & Updates
✔ Industry Trends
✔ Q&A with TAG
What is FSMA Fridays?
FSMA FRIDAYS

3. Casual but Professional Format
✔ Ask questions! (Q&A at end)
✔ Only panelists are displayed
✔ Recording link will be shared
✔ Audio issues: use call-in number
Watch prior FSMA Friday recordings at
safetychain.com > Resources > FSMA Fridays
Before We Get Started
FSMA FRIDAYS

4. Featured Panelist: Mary Hoffman, MS
FSMA FRIDAYS
Aaron Bolshaw
VP Marketing
Mary Hoffman
Director of Food Safety
● 17+ years of experience in food safety/quality program
development and continuous improvement
● Leads proactive initiatives to ensure food safety, (including
supply chain risk mitigation, allergen control,
environmental controls & monitoring, and behavior-based
food safety culture programs)
● BS (Biology) from Carroll University, Master of Agriculture
and Life Sciences with an emphasis in Food Safety and
Biosecurity from Virginia Polytechnic Institute and State
University

5. FSMA FRIDAYS
The Latest FSMA Updates
1. Laboratory Accreditation for Analyses of Foods (LAAF) Final Rule
2. Produce Safety Rule – Proposed changes to Agricultural Water
Requirements
3. FDA Review of a Notification Regarding a Health Claim Related to Peanut
Allergies
4. FDA Foodborne Outbreak Response Improvement Plan

6. FSMA FRIDAYS
● You can’t improve what you don’t measure.
● Human beings adjust behavior based on the metrics they’re held against.
● Anything you measure will impel a person to optimize their score on that
metric.
● What gets measured gets done.
● Measurement eliminates argument.
● What you measure tells a story about what is important.
You are what you measure

7. FSMA FRIDAYS
Food Safety Culture
Establishing and communicating
objectives and KPIs related to
food safety can influence a
facility’s food safety culture!

8. FSMA FRIDAYS
Objectives vs KPIs
Objectives
▪ The results the organization seeks to achieve
▪ e.g., Reduce customer complaints by 5% from previous year
Key Performance Indicators (KPIs)
▪ Measurements that tell you if you are on your way to achieving your objective.
▪ e.g., Pick-Pack Accuracy Rate

9. FSMA FRIDAYS
Objectives vs KPIs

10. FSMA FRIDAYS
Food Safety Programs - What can you measure?
Facility sanitation
and cleanliness
Proper storage and
handling
Following policies
procedures and
documentation /
record keeping
Monitoring
temperatures and
relative humidity
Personnel practices Ensuring no cross
contamination from raw to
finished goods
Ensuring no cross
contact of allergens
The fundamentals of food
safety: HAZARD ANALYSIS AND
PREVENTIVE CONTROLS

11. FSMA FRIDAYS
Unintended Consequences

12. FSMA FRIDAYS
Food Safety Program Performance Measurements Environmental
Pathogen Monitoring Program
Objective: <5% Pathogen Positives per Month
• Potential unintended consequence: selective evaluation to obtain passing results.
• Desired Behavior: Seek and Destroy! If pathogens are present, find them so they
can be eliminated.
Key Performance Indicators:
• Program execution
• Investigation into positive results
• Root Cause Analysis, Corrective and Preventive Actions
• Reduction in repeat positive locations
• Training/competency: Personnel understand environmental conditions, where to
look, how to perform their tasks and why it is important

13. FSMA FRIDAYS
Food Safety Program Performance Measurements Sanitation Program
Objective: Verification Activity Results (Pre-op pass rate >95%)
• Potential unintended consequence: Incentive to record passing results.
• Desired behavior: Effective completion of sanitation tasks to maintain an
environment to support the safe production of food. Utilize data to identify
and implement program improvements.
Key Performance Indicators:
• Program execution: Adherence to Master Sanitation Schedule
• Response to undesirable results or trends
• Training/competency: Personnel understand how to perform their tasks

14. FSMA FRIDAYS
Food Safety Program Performance Measurements Nonconformance/Deviations
Objective: <5 Food Safety Incident Reports per Month
• Potential unintended consequence: personnel may hesitate to report incidents.
• Desired behavior: Identify, investigate, and resolve food safety issues as they occur
and prevent recurrence.
Key Performance Indicators:
• Near miss reporting and follow-up
• Incident Investigation: RCA, CAPA
• Repeat issues or issue types
• Cross-functional involvement in problem solving

15. FSMA FRIDAYS
Food Safety Program Performance Measurements Third-Party Audits
Objective: Third-Party Audit Score >90%
• Potential unintended consequence: complacency based on score.
• Desired behavior: Utilize findings to identify program improvement opportunities.
Key Performance Indicators:
• Internal audit program execution
o Participation and results
• RCA and CAPA
• Repeat issues
• Focus on continuous improvement

16. FSMA FRIDAYS
Food Safety Program Performance Measurements Food Safety Training
Objective: Training schedule completion rate >90%
• Potential unintended consequence: complacency based on completion of formal
training.
• Desired behavior: Personnel understand their role in food safety and why it is important.
Key Performance Indicators:
• Training comprehension (quiz, interviews, observations)
• Supplemental coaching opportunities (team huddles, Food Safety Topic of the Month)

17. FSMA FRIDAYS
MAKE IT COUNT!

18. Q & A
FSMA FRIDAY

19. ✔ FSMA Friday Session Recordings & Content Library,
safetychain.com/resources/fsma-fridays/
✔ TAG Newsletter
✔ AchesonGroup.com
✔ info@achesongroup.com
✔ 800-401-2239
✔ FSMA Friday LinkedIn Group
✔ Q&A, Articles & Updates … Join FSMA FRIDAYS!
Resources & Future Events
FSMA FRIDAYS
January 28, 2022
Brent Kobielush, Chemophobia