If you want to move your carrier in hospitality industry or may you look a job in this then please find the common things about this industray

1. A BRIEF KNOWLEDGE ABOUT
“HOSPITALITY INDUSTRY”

2. WHAT IS THE WORD OF HOSPITALITY ?
 Hospitality means a relationship between a guest and host. In
Latin word meaning “Friendliness to guests”.
 Showing hospitality involves making others feel comfortable
and welcome in home.
 Hospitality is also known as the act of generously providing
care and kindness to whomever is in need.
 Hospitality is also the friendly reception and treatment of
guests or strangers.

3. WHAT EXACTLY IS THE HOSPITALITY INDUSTRY ?
 Most of people think that hotels alone belong to the
hospitality industry, but hotels are one sector of this
industry.
 Hospitality industry also includes in
 Airlines
 Cruise ships
 Fancier Trains
 Restaurants
 General Tourism
 Event planning
 Fast food Restaurant
 Multi national Company

4. DEFINITION OF HOTEL
 A commercial establishment providing lodging,meals,and
other guest service, in general called “hotel”.
H-Hospitality
O- Organization
T- Truthfulness
E-Eager to serve
L- Loyalty

5. CLASSIFICATION OF HOTEL
 Hotels are classified according to the hotel
size,location,target markets, levels of service, facilities
provided, number of rooms, ownership and affiliation etc..
 Size or no. of rooms
Under 200 rooms
200 to 399 rooms
400 to 700 rooms
More than 700 rooms

6.  Target Markets.
Hotel targets many markets and can be classified
according their markets they attempt to attract their
guests. Common type of markets include
business,airport,suites,resedintal,resort,timeshare,casi
no,convention and conference hotel.
A. Business hotels
B. Airport hotels
C. Suite hotels
D. Extend stay hotels
E. Serviced apartments
F. Resort hotels
G. Home stays
H. Vacation rentals
I. Casino hotel
J. Conference and convention centers

7.  Level of Service
A. World class service
B. Mid-range service
C. Budget/Limited service
 Ownership & Affiliations
A. Independent/Single owner hotels
B. Chain hotels

8. KEY MEMBERS OF HOTEL
Front Office House Keeping Concierge
F & B Service Food Production Maintenance

9. MANAGEMENT TEAM
Accounting Department Sales & Marketing Team
Catering Team Executive Team Leaders

10. Note: If you have any question about this industry then please ask

11. WHAT IS THE BASIC WANTS OF THIS INDUSTRY WHEN
YOU WILL ENTER?
The main objective of team work is for the organization to realize its full
potential despite any possible differences individuals might have.

12. WHAT ARE MOST IMPORTANT ASPECTS OF THIS
INDUSTRY WANTS FORM YOU?
 Grooming
 Communication
 Patient
 Punctuality
 Positive attitude
 Responsibility

13. IS TWO MONTHS COURSE AND THE MINIMUM
QUALIFICATION SUFFICIENT TO ENTER IN THIS INDUSTRY?
 Yes ,because today hospitality industry are growing very
rapidly and in the competition market need more fresher for
this industry so this is enough to do entering for this
industry. Don't worry go ahead industry will train you for
better

14. CAN WE START OUR CARRIER IN A STAR HOTEL?
 Very silly question?
Step by step and the thing is done and opportunities don’t happen you will create
them, its simple every thing and position has a right time. If you will start from
zero then obviously you will become a hero. So start your carrier from zero and
keep patient sure you will get what you never think.

15. IS ADJUSTMENT NEED TO THIS INDUSTRY?
 Yes, When you placed to a new area the whole surrounding is new for
you And in some situations will not get which was you got in your
place. So adjustment is compulsory and by and by the problem will
solve. And in an other ways when you will start a new offcurese will find
hurdles in your way so don’t worry about it. Lets start with full enthuse.
“Happiness comes from some curious adjustment to life”

16. A CONVERSATIONS WITH MS.RUCHI BHATNAGAR

17. Prepared by: Biswajit Mohapatra