Excellence Dayz Conference, Riyadh, Saudi Arabia, 2016

1. Excellence Dayz Conference
Riyadh, February 2016
Roger Tregear
The Process of
Transformation

2. 2© Roger Tregear, Leonardo Consulting 2016
change, transform, novelty,
innovation, simpler, cheaper,
agile, flexible, faster, responsive…
Transformation
?
Ultimately, it’s about
changing business processes

3. 3© Roger Tregear, Leonardo Consulting 2016
Transforming… check-in

4. 4© Roger Tregear, Leonardo Consulting 2016
Transforming… car registration

5. 5© Roger Tregear, Leonardo Consulting 2016
Transforming…
everything?

6. 6© Roger Tregear, Leonardo Consulting 2016
Common factors
? Design the customer experiences
 Improve productivity
 Capitalize on information ubiquity
 Digitalize execution
 Optimize technology usage
 Reimagine business models

7. 7© Roger Tregear, Leonardo Consulting 2016
Common factors
? Reframe the problem
 Challenge the need
 Customer experience
 Productivity
 Ubiquity of information
 Digitalization
 Technology developments
 Identity management

8. 8© Roger Tregear, Leonardo Consulting 2016
Functional
Organization
Process
Organization
Managing resources
Creating,
accumulating,
& delivering
value
Reimagining
management

9. 9© Roger Tregear, Leonardo Consulting 2016
Roadblocks to (process)
transformation
1. Wrong problem
2. Narrow search

10. 10© Roger Tregear, Leonardo Consulting 2016
The problem
with problems

11. 11© Roger Tregear, Leonardo Consulting 2016
Reframe the problem
Check-in queue
management
to seat-to-seat
 Shopping list to shipping list
 Check-in to check through
 Passport check to data check
 Regular check-up to continual assessment

12. 12© Roger Tregear, Leonardo Consulting 2016
Threats
to the process
Weaknesses
of the process
Negative Bias
Strengths
of the process
Opportunities
for the process
W
T
S
O
Positive Bias
Propertyof
theprocess
Propertyof
theecosystem
Widen the
search

13. 13© Roger Tregear, Leonardo Consulting 2016
Removing roadblocks
to transformation
 Reframe the problem
 Widen the search
 Transform processes

14. 14© Roger Tregear, Leonardo Consulting 2016
The process of
transformation
To achieve transformation, the
best performing processes in
any organization must be the
processes of process
management & improvement

15. 15© Roger Tregear, Leonardo Consulting 2016
+966 (0)509 351 113
+61 (0)419 220 280
r.tregear@leonardo.com.au
www.leonardo.com.au/publications.html
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