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Four steps to delivering exceptional

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Robert White
Robert White

customer service

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Four Steps to Delivering Exceptional Customer Service ,[object Object],[object Object],[object Object],[object Object]
Value your Customers ,[object Object],[object Object],[object Object]
The Five Keys to Great Customers Service “RATER” ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is RATER? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The 10 Deadly Sins of Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Promises Set Expectations Avoid Breaking Promises ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
When You Have to Say No-The Best Way to Deliver Bad News Without Upsetting the Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to insure Customers Come Back? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Nine Times You Should Thank Your Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Face-to-Face Service Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Face-to-Face Service Personality ,[object Object],[object Object],[object Object]
THE MOST IMPORTANT THING! ,[object Object],[object Object],[object Object],[object Object]

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Four steps to delivering exceptional

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