The future of mobile UX improving experiences
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This document discusses improving mobile user experiences. It notes that mobile is the primary way people access the internet in some countries. Constraints on mobile like form factor and battery life must be considered. Simple interfaces work best for mobile. Native apps have advantages over mobile web, but the line is blurring. Windows Mobile was replaced by Windows Phone 7 which improved the user experience. The document emphasizes understanding user behaviors and focusing on usability.
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The future of mobile UX improving experiences
- 1. The future of mobile UX improving mobile experiences for everyone SparkUp 2010 - 25.05.2010 Antony, Co-founder, Ribot
- 2. first, some context... photo source: http://www.flickr.com/photos/remik78/3647335295/
- 3. Poles prefer the mobile web over newspapers AND THEY’RE THE HIGHEST MOBILE WEB USERS IN EUROPE! Source: http://www.eiaa.net/news/eiaa-articles-details.asp?id=216&lang=1
- 4. a little bit about me
- 5. The mobile landscape AS OF MAY 2010
- 7. The iPhone educated the masses Wow, look at Symbian!
- 8. App store wars A GAME OF NUMBERS? Source: Distimo
- 9. Android overtakes iPhone This is just the start... Source: Distimo
- 10. onto some observations... photo source: http://www.flickr.com/photos/didmyself/3348346351/
- 11. Mobile is the primary method of accessing the internet IN SOUTH AFRICA. OTHER COUNTRIES WILL FOLLOW SUIT. Source: ITU report photo source: http://www.flickr.com/photos/8628950@N06/2145430339/
- 12. Analogue to Digital to Human INTERACTIONS photo source: http://www.flickr.com/photos/josefstuefer/18697485/
- 13. Who wants a challenge? MOBILE UX DESIGNERS! Pressure Accelerometer Time of day Gesture Microphone Haptics ... photo source: http://www.flickr.com/photos/dunechaser/174945526
- 14. Constraints
- 15. Constraints of mobile BUT WHICH IS MOST IMPORTANT? form factor battery network latency context input mechanism memory computational power
- 16. Context of use
- 17. understand the behaviours photo source: http://www.flickr.com/photos/didmyself/3099974216/
- 18. human behaviours understand the behaviours what finger do we use to press the doorbell with? http://www.flickr.com/photos/tscarlisle/107776922/
- 19. (changing) human behaviours understand the behaviours what finger does the younger market press the doorbell with? http://www.flickr.com/photos/phototropism/62931265/
- 20. Time for a snack... DATA-SNACKING small snippets of info 30-60 seconds simple, but repetitive regular
- 21. Re-use learnt behaviours Re-use interactions inherent in the device Minimise the number of surprises soft key positions colour menu navigation tone of voice http://www.flickr.com/photos/8586443@N03/1491516038/
- 22. More than just a phone WAKE UP CANON & NIKON photo source: http://www.flickr.com/photos/brianjmatis/4149696324/
- 23. More than just a phone WAKE UP CANON & NIKON Source: http://www.flickr.com/cameras/
- 24. mobile guidelines photo source: http://www.flickr.com/photos/didmyself/3348346873/
- 25. Mobile is not about making things smaller Miniaturisation vs Mobilisation http://mobilewebbook.com http://www.flickr.com/photos/tridi_animeitor/2224661744/
- 26. Simpler interfaces are better Minimise the subconscious questions Balance efficiency, effectiveness & satisfaction Improve glance-ability photo source: http://www.flickr.com/photos/lagiuspo/92136687/
- 27. Simpler != dumb JUST REMEMBER TO FOCUS ON THE CORE FUNCTION an eReader app should focus on the ‘reading experience’ photo source: http://www.flickr.com/photos/lagiuspo/92136687/
- 28. Simple functional example IT’S YOUR TURN TO MAKE THE TEA source: tea round iPhone app
- 29. Don’t forget the website FOR MARKETING AND SUPPORT photo source: tearoundapp.com
- 30. Complex interface JUST REMEMBER TO FOCUS ON THE CORE FUNCTION Too many elements Poor information hierarchy Functional uncertainty Buttons generally far too small Source: http://www.flickr.com/photos/gruber/2635257578/
- 31. Make the most of your platform
- 32. The native debate WITH MOBILE WEB Native Mobile web Rich Functional Rewrite Tweak All-you-can-eat APIs Reduced function set App store discovery Web discovery
- 33. The blurred reality BETWEEN NATIVE & MOBILE WEB Hardware-accelerated CSS Access to richer APIs Offline storage Chromeless experience
- 34. Native vs Mobile Web The Facebook home screen
- 35. Native vs Mobile Web The Facebook contact list
- 36. Native vs Mobile Web TWITTER ON IPHONE
- 37. Native vs Mobile Web Marbles^2 (by Remy Sharp) - Marbles2.com
- 38. Is it possible to make money on the Mobile Web? photo source: http://www.flickr.com/photos/tom_lin/3205617022
- 39. Flirtomatic A MOBILE WEB SUCCESS $15M rev, $12 a mth 175k paying customers
- 40. Apps are just posh bookmarks IT’S ALL ABOUT SCREEN ESTATE photo source: http://www.flickr.com/photos/carlotardani/3155442938
- 41. Think twice about your audience IT PAYS TO DO YOUR HOMEWORK Analytics Network provider Device platforms Devices Firmware versions etc... photo source: http://www.flickr.com/photos/thomashawk/155918164/
- 42. time for some stats
- 43. source: http://www.agribusinessonline.com/stats/ Poland is the 3rd biggest exporter of cherries to the USA (DATA FROM 2003) photo source: http://www.flickr.com/photos/dudleycarr/3668145869
- 44. 1 in 7 phones are returned BACK TO THE SUPPLIER Source: 2005 Which report (UK study) photo source: http://www.flickr.com/photos/andricongirl/4567650298/
- 45. Source: http://www.wdsglobal.com/news/whitepapers/20060717/MediaBulletinNFF.pdf 63% of returned phones have no hardware/software faults SO, WHAT’S THE PROBLEM? Handset configuration / settings issue Struggling with functionality / usability of device Device did not meet expectations photo source: http://www.flickr.com/photos/tom_lin/3208454911/
- 46. Massive market for usable phones & apps YOU NEED TO DESIGN ‘INCLUSIVELY’ By 2020, over half of the UK population will be > 65 1 in 3 Europeans can benefit from an inclusive approach 65% of americans have lost interest due to complexity Source: http://www.btplc.com/inclusion/Usefuldownloads/index.htm#designs photo source: http://www.elmbrook.org/UserFiles/Image/Volunteer%20Opportunities/Elderly%20Hands.jpg
- 47. What happened to Microsoft? photo source: http://www.flickr.com/photos/didmyself/3099140737
- 48. Windows mobile is dead. STOP. NOW! Nasty Broken App Store Broken UX Keep away... photo source: http://www.flickr.com/photos/perspective23/3677677277/
- 50. Windows Mobile is dead. Long live Windows Phone 7! THE BAR IS ABOUT TO BE RAISED UX comes first OS built from scratch Discoverability fixed Focus on quality rather than quantity
- 51. Windows Mobile is dead. Long live Windows Phone 7! THE BAR IS ABOUT TO BE RAISED photo source:
- 52. and to finish...
- 53. The little things count Polish makes the UX and app stand out photo source: http://www.flickr.com/photos/tom_lin/3186488124/
- 54. Passion “I haven’t worked in 3 years” Be curious. Question everything photo source: http://www.flickr.com/photos/taraethers/
- 55. thank you http://www.flickr.com/photos/ronlayters/2402199783/
- 56. dziękuję bardzo! @ribot photo source: http://www.flickr.com/photos/mr_t_in_dc/3526644413/
Editor's Notes
- Polish tongue twister a lie - this is really a mobile 101 presentation
- Poland spends the most time in Europe on mobile web
- 7 years in mobile designer/developer/entrepreneur push ui boundaries, ideas lab for mobile user interfaces
- a little bit of everything hidden nuggets/tips context, trends, ux what’s happening right now..
- In 2009, 1.2 billion mobile devices were sold Nokia still stands strong in terms of global sales with 36% of the market, selling a staggering 440 million
- Of the 1.2 billion devices sold, 174 million are "smart-phones". Symbian devices count for nearly 47% of this market
- Windows is irrelevant for now Data from earlier in the year, so slightly out of date
- South African mobile web usage is > than fixed line. It's only a matter of time until this becomes true for the western world
- Physical interactions e.g. Touchscreen, haptics, etc Tangible era
- So many things to consider and more so in the future...
- Constraints make mobile interesting. A challenge. If you're not aware of the constraints, the UX will be poor.
- Note: Constraints make mobile interesting. A challenge. If you're not aware of the constraints, the UX will be poor.
- Efficiency, relevancy,
- understand your users
- understand your users
- understand your users
- Like a large bag of chocolate buttons single early failure - non returning user
- Motorola Exit, Quit,
- Swiss army knife. Technological advancement and usability
- pink: iPhone 3GS, green: iPhone 3G, the rest: single-function devices aka cameras blue: Nikon D90
- Miniaturisation (shrinking things down) vs Mobilisation (process of selecting the features most important to the user given the mobile context)
- If you can't get it right in 2D, don't even consider going into 3D. Complexity and poor UX for the sake of an 80s buzz word.      Simpler, more usable interfaces - consider the forgotten (and rapidly growing) markets
- simple, aesthetically pleasing,
- whilst we’re having tea, don’t forget the website!
- A growing number to choose from Platforms can be generally split in two: native and third party Mobile web is the main third party contender
- Native payment UX requires far less effort than web
- Faster design/dev iterations Sometimes faster performance
- Which do I prefer? Web
- Native, mobile web, desktop web
- Spot the difference? Looks the same. But more important, the same UX
- It doesn’t look great Iterate fast new feature in 3 wks, 15% increase in rev operator deck placement has been key hybrid approach
- all about getting in front of your eyes good icon design is crucial
- dig as much as possible don’t make assumptions Blackberry’s biggest market is not enterprise It’s games. Why. BBM and qwerty keyboards
- while I was searching for local statistics...
- tell me more....
- while I was searching for local statistics...
- A fingernail interaction rather than a finger interaction
- Less than 200 apps for launch Great potential
- minimising the number of subconscious questions the user needs to make
- minimising the number of subconscious questions the user needs to make