Translate Customer Voice to Drive Transformation of Processes and Customer Experience to Increase Profitability…and that’s Rendement

1. Value Proposition

2. Confidential and Proprietary to Rendement Group LLC
Translate Customer Voice to Drive Transformation of Processes and
Customer Experience to Increase Profitability…and that’s Rendement
Process Improvement
Lean
Quality Management
ISO & Six Sigma
Customer Experience
Net Promoter Score
Process Transformation
New Design & IT Strategy
Strategy Planning
& Finance Analysis
Project Management
PMP Certified

3. Confidential and Proprietary to Rendement Group LLC
Benefits:
1. Customer Experience: Creation of Brand Evangelists at Key Customer Touch Points through Net
Promoter Score (NPS®)
2. Process Transformation: New Process Design, IT Strategy (CRM/ERP) and ROI Analysis for a New
Organizational Way of Working
3. Process Improvement: Continuous Improvement and Lean Optimization of Existing Processes
4. Quality Management: ISO Certification and Six Sigma for Consistently Meeting Customer
Expectations
5. Project Management: Execution of Projects for NPS, Transformation, ISO, Lean and Six Sigma
6. Strategic Planning: Strategy Creation & Execution of Multi-Year Strategic Plans.
Competitive Advantages:
 Financial Knowledge: Strong background in Finance through CFO leadership roles
 Experienced Consultants: We Accelerate the Execution of Your Projects through Deep Expertise
 Goal Commitment: We Just Don’t Tell You What to Do, We Co-Own the Solution With You
 Single Partner: We are Your One Partner for Loyalty Creation, Process Transformation, Quality,
IT Strategy, Business Case Analysis and Training
 Delivery: We Deliver Results Simple & Practical Supported by Proprietary Training Materials
Rendement Group Benefits and Competitive Advantages

4. Professional Experience
Project ExperienceCompany Experience
Finance & IT
Finance &
Lean Six Sigma
Lean Six Sigma,
Strategic Planning
& IT
• Customer experience
• Customer services
• Financial Services
• Manufacturing
• R&D/Product Design
• Sales
• Finance
• Supply chain
• Warranties
• Technology
Edwin Boon
• Former CFO & CIO Hertz Leasing Europe
• Lean Six Sigma Master Black Belt, Certified by GE
• Customer Experience, Net Promoter Score, Lean Six
Sigma, Corporate Strategy & IT for Sleep Number
Confidential and Proprietary to Rendement Group LLC